June 2025 by Conrad F
Need to change the manager - assistants just stand around giggling with each other, while customers seethe in the queue
June 2025 by Daisy Bignell
My partner and I went to your store on Wednesday 25th of June and we were served by Juilee. She helped my partner find a perfume and found a perfect match immediately! Amazing product knowledge and great customer service!
March 2025 by Charlie Fisher
Very helpful staff
December 2024 by mandy P
Nice little superdrug store, stock quite a bit for a small store. Service not great as usual not enough staff
November 2024 by Nikita Dalton
Came away smiling- thank you to the staff who are very kind and helpful
Your patience and dedication to making a good shopping experience has been greatly appreciated
October 2024 by Katie
I would shop here a lot more often if it weren't for the way staff treat customers. I love superdrug products but only come to this branch when I'm absolutely desperate as it is such an annoying experience. First of all being followed around if you dare spend more than 2 seconds choosing something in the makeup aisle. Then having to listen to staff members having unprofessional conversations with each other into their radios. Then the worst bit is when you go to pay the cashiers not accepting no for an answer if you decline to buy the special offer on the counter or decline to sign up to a superdrug card. I understand they have to ask the question but to argue back when you tell them no is not enjoyable for the customer or the staff. Also giving a bad attitude when the customer gives a final no is not necessary or acceptable. They don't like it when you ask for a paper receipt as well and try to refuse. I can only imagine staff here are under a lot of pressure from the store manager to upsell and that this creates a lot of stress for them, which they then transfer to the customer. I also once listened to a lady on the till loudly describing what I looked like and what I was wearing into her radio as she started at me, whilst I was in the queue!! I'm not sure how I had been identified as a security concern whilst queueing up to pay. I'm not an adolescent either and I was by myself. I really hate coming to this shop and it's such a shame. I've been to other local Superdrugs in Southampton, Eastleigh and Basingstoke and never had this nonsense there so it must be an issue with this particular store rather than the whole company. I usually just go to Boots even though they have way less choice and it's more expensive, just because the staff are way less annoying to deal with.
April 2024 by I B
More stock and larger make up selection than in boots. But the store has a weird vibe,
December 2023 by Aita_Sageblood
Literally just came out of this store. The cashier ?Max? (big round glasses) was incredibly rude and obviously couldn?t get rid of me fast enough.Politely asked for a gift voucher intended as a Christmas present, without checking, rather rudely said ?we don?t have any? when I asked if he could please use his headset to ask a supervisor I got a ?, there?s a long line, stop wasting time, go away.?Charming service. Admittedly, I don?t like complaining publicly, but to management; please have a word with your staff on proper customer service etiquette.
December 2023 by L T
Felt so awkward as I was followed around the store today. It started when one worker turned , looked at me and spoke into a head set? describing the bag I was carrying . Then the rest of the time in the store I had different staff appear in the aisles I was in and hover around until I left.
December 2023 by Mrs Mashedduck
Blaring out awful loud music. Assuming that some of the people who come to your shop might be ill and don't want to have to deal with noise pollution why would you do this? Angry customer
December 2023 by za hra
Got my eyebrows threaded by Sonia, love the outcome! I tried to leave a review on TripAdvisor but it kept glitching and didn?t work
December 2023 by Sim Pkuna
The negative reviews are probably coming from entitled rude customers. Nothing wrong with this Superdrug in my opinion!
October 2023 by kashya adhikari
Awful experience,whoever was in the till monday 2 October, at 2pm , was the worst customer service ever . She was terribly rude which can?t be expressed in words . She threw away the bill after the purchase . Horrible person I have encountered
August 2023 by Ellise Mckay
Visited this shop recently and can not express enough how awful the experience was. Staff where rude and unhelpful, also spent most of the time chatting with each other being incredibly rude about the staff at another shop. Some serious staff training is needed. No manners and no idea on customer service, completely unacceptable behaviour.
August 2023 by Syed Hasan
Awful staff, rude and incompetent. The drugs they tried to sell me are far from super.
