February 2024 by Wyn Pugh
Trying to track the non-delivery of. tracked item although RM Tracking claimed delivery. The contact number says 40 minutes of wait time to get an advisor! Rang last week & was told to allow 72 hours for internal enquiries?Just HOPELESS!
February 2024 by Araminta Lawrie
Only open for 2 hours most days, this is not good for customers.
January 2024 by Conor Lynch
Awful opening hours (public service??)
November 2023 by Ollie
the person who operates the phones approximately 2 minutes ago decided that my call wasn't worth taking and hung up after 10 seconds because they so clearly love their job and even though I called during their open hours, I assume that means my money isn't needed there and I don't recommended this place to anyone
October 2023 by Jack Walker
Waste of a journey. Not open when they claim to be online, turn up to find that the opening hours changed multiple months ago and still not been bothered to update Google. Useless useless place.
October 2023 by Nick
Stayed off work to take delivery of something expected to arrive midday by tracking. Never arrived, wasn?t even out on w round
September 2023 by Mark Evans
Dreadful opening hours. The limited opening hours of this Royal Mail customer service point make it almost impossible for anybody with a job to interact with it. Despite having staff inside and available, the front desk is reduced to minimal hours.This makes it very difficult to post items and collect them. I won?t use this location and would encourage others to use alternative means to send their mail due to being more practical. I?d encourage you to review such poor opening hours which work against your customers.
September 2023 by Tim Paget
Really sad state of affairs. Lots of committed workers, but massively shortstaffed and ?management? not taking responsibility properly for the failure to open the office during the prescribed hours 840 am Friday?
July 2023 by Mark Eden
Pls be aware that the sort office for Winchester is only open 8am-10am most days now. Minimal service. ?
June 2023 by Grant Morgan
Understaffed. On my visits, close with no warning. Can get very busy and queues meander around walkways. Post office section is at the back of the store.
June 2023 by Steve Harwood
If I believe the times from Google it shuts at 4pm most week days, yet when I popped to drop off a letter as all post boxes in Winchester last pick up is 5pm, most week days it said 6pm, except the Monday I called there when it shuts at 12pm! Apparently my Amazon parcel could be there, not that I've received a card? It was late due to a strike in June and yet last strike was in May?!
June 2023 by Christopher Myers
when you need them allways closed - give calling cards no tracking or item number ? wait -time -effort wish you could inprove on matters - also standard delivery 3-4 days now take,s 3 -4 weeks closed or calling cards blank think there only doing for over-time .
January 2023 by Rob Spaight
I have a post offices a 200 metres down the road in my village but royal mail takes all undelivered mail miles away to Winchester which is shut at most times in my experience so I can't drive there as it's usually a wasted journey.I've tried using the website and spoken to advisers and it's even worse and i get stuck for hours, literally in some cases, until i lose the will to live.I try to buy products that do not use royal mail!
January 2023 by Holly Goodenough
Online and on the door it says open until 18:00. I left work early to collect my parcel, got there at 17:35 and it was VERY shut. No note on the door to explain why. I now have to wait until Saturday as they're supposedly only open until 17:00 on Fridays and I work so can't get there.
January 2023 by Sally Kerr
The staff are fine, but actually getting parked to collect the parcel is a nightmare. There is some new student housing locally so cars are parked for weeks at a time, plus the council seem to have removed the 20minute bay that was introduced for this exact reason.
