August 2023 by Jacqui Yang
I came to upgrade my account this afternoon, staff are really friendly and helpful! I will say it?s pretty efficient as well, def nice bank!
August 2023 by tohrasup
No counter service, can only get maximum £500 out and surly staff. Definitely a proponent of the sinister move to a cashless society. I guess HSBC are too busy laundering money for Mexican drug cartels and taking the side of the Chinese Communist Party on Hong Kong.
December 2022 by Iain G
No counter service.. therefore can no longer get change for my business. Was told to go to post office.. Will move my accounts to a different bank asap .
November 2022 by Ben
Had a very good experience here, wanted to close an account and they were able to complete everything within an hour. I tried using their call center the day before, who were useless and said it would take 5 days to complete. Very much worth my time to come in and get it sorted, staff are very helpful and competent
October 2022 by Tom Parsons
No cashier desks any more
April 2022 by Brian Hay
Absolutely useless! Was potentially a new customer for HSBC. Having watched the way they handled the pensioner in front of us in the queue should have warned us before we got served. They couldn't have helped her any less. Then it was our turn. Felt like they couldn't get rid of us sooner. Gave the impression that we were an inconvenience and that we should have used their website as it seemingly tells us everything we need to know (which it doesn't, of course). Took our custom elsewhere.
January 2022 by Peter W
Appalling Mick Mouse setup for printing off statements. A school kid could make something better
September 2021 by Bronja Haskell
As someone who works long hours you need your bank to be open on a Saturday. All through lockdown when other banks on Winchester high street were open HSBC was closed which was very helpful..... not. Went last Saturday to put payments in and they are closed for a refurb. Why not tell your customers or your soon to be moving to another bank customers. Two weeks ago arrived at 1255 only to have door shut in my face because they close at 1pm ??????
September 2021 by Linda Slater
Awful bank
September 2020 by David Blairz
Amazing customer service extremely helpful , All within 10 minutes of closing time on a Saturday!!Thanks
September 2019 by Steve Smith
Tried to contact branch to arrange meeting for my elderly mother, could not speak with local branch but spoke to someone in call centre (in Asia?) who was difficult to understand, who did not listen and was unhelpful suggesting we simply turn up. I was trying to avoid any unnecessary journey for my mother but it looks as if we'll just have to turn up and hope we're not turned away. Appalling service, why can't we speak to someone at our local branch?
August 2019 by Simon Drury
Went in to do a transaction that I could not complete online. No queues or waiting.
September 2018 by Vanessa Pryor
The people were friendly enough but I got the feeling that they were in a hurry!
October 2017 by Michael Nicklin
The staff there are helpful
October 2017 by Will Reid
Poor service. HSBC doesn't seem to care much about non-business customers. Their customer service is poor, particularly if you phone them on their normal number (not local num). As a student, I feel that HSBC aren't interested in helping me and so have moved to Nationwide, who seem to genuinely care about their customers.
