January 2024 by Heidi Clinton
We went in before the Christmas holiday and were trying to find out if I could upgrade to a better phone. My contract was due! We were being 'repeat customers' TO EE and wound up with a sales person who basically was trying to sell me a phone that was identical to my own but at a greater cost and with a WORSE processor!! He offered me a 'plan.' My husband nudged and said no, let's wait and think about it. When we got outside he did assure me that this guy was NOT trying to help me and was NOT presenting me with a better phone! We walked down the High Street just a bit and (unintentionally!) Wound up in Vodaphone!They were VERY helpful! We found a phone for me within minutes. They DID need my 'code' to leave EE. We walked back TO EE and they outright refused the code. I have since reported them to OfCom for their incredibly rude and childish AND fraudulent behaviour!! WOW that was bad. We just...wanted to get me a new phone!! But they had to be ridiculous and try to sell me an older VERY underwhelming phone with a ridiculous contract to go with. Vodaphone helped me to get the code ON THE PHONE and then set me up with a brand new contract WITH THEM. my husband is on the EE 'contract' still, but after that day!! HE WANTS OUT. HORRIBLE experience on Winchester High Street. ALL THE GUYS who were working there that day!! Three men. AWFUL All three were rude! i'm sorry!! but ?? that was horrible!!
December 2023 by Karen Peake
ROB & his team are literally amazing! I have renewed one contract and added another two lines as I totally trusted the best deals Rob suggested for me. It was done quickly and efficiently and really went above and beyond with amazing serviceThanks guys! Would give 10 stars if I could highlyRecommend ??????????????????????
December 2023 by Kismet gaia
Dismissive and in the end rude they are the cause my partner changed providers
October 2023 by Janet Sparkes
Had excellent service from Zach at the Winchester branch. Didn?t feel pressurised at all as I sought advice on the purchase of a new phone. He was patient, knowledgeable and clear in advice/ instruction. Will have no hesitation in returning to the branch.
October 2023 by Denise Mackie
Took time to listen and to help. Quick response from EE. Coming into EE store was stressfree with all staff helping! Epessically Lewis especially .
October 2023 by Thomas Prior
Shops are a waste of time compared to the EE website
August 2023 by kyle
Franchise store. Sells broken sims which real EE customer service can't help with, or even cancel. avoid.
August 2023 by Melissa Butler - Smith
Great customer service.. Especially Rob, sorted out everything I needed and set up my daughter's tablet
January 2023 by Stewart W
Rather spartan layout. Staff were friendly and helpful, but it all took a long time with things being repeated. Combination of poor technology and lack of training/experience?
December 2022 by Robert Jones
This place absolutely stinks of body odour. The manager was pushy and rude. Shockingly bad service and shop. Glad I don't have to visit again.
October 2022 by Henry Discipline
Under new management, nice guys and far more helpful. EE themselves need to sort out their customer service though.Also, don't be fobbed off with any attempt to decline a repair because 'the phones out of warranty'. It's reasonable to expect a handset to last the duration of the contract. Get a good protective case!
October 2022 by M
Under new management, nice guys and far more helpful. EE themselves need to sort out their customer service though.Also, don't be fobbed off with any attempt to decline a repair because 'the phones out of warranty'. It's reasonable to expect a handset to last the duration of the contract. Get a good protective case!
August 2022 by chris jones
Avoid, this place seems poorly managed.
July 2022 by Chinonyerem Adiele
Cool and welcoming
July 2022 by Harry Wood
Friendly staff, nice and cool temperature for summer! Loads of helpful information and even bought out the new latest and greatest that they received, that isn't confirmed on the market yet!
