December 2023 by Liz
Lovely people, expert advice and a good range of beds to choose from. We are delighted with our bed and have never slept so well!
December 2023 by Ursula Payne
Helpful and friendly staff and good-quality mattress
November 2023 by Stephanie Bliss
I went to the lovely bright showroom in Winchester looking for a new striped stair carpet where Caroline helped me choose the most suitable carpet. It was a pleasure being served by such a helpful and knowledgeable lady. The fitting was done extremley well - very important with a striped carpet! I am delighted with my new carpet and I would happily recommend them
December 2022 by Olivia
Not a good carpet fitting service. Many items left unfinished, leaving us searching for multiple handymen to "make good" the mess they made. Use CarpetRight instead, who offer a true comprehensive carpet fitting service with NO small print.UPDATE: Owner claims we were informed that door rehanging was required before installation. This is a lie - we were not informed of this or given the opportunity to make prior arrangements, despite two lengthy consultations in store and a home visit. We were not given an information leaflet either. The only place it may have been covered is in the agreement small print (which no one ever reads) The first we knew about it was when the job was complete. If we had known we would have gone elsewhere. Awful service.UPDATE 2: Found out this evening the doors were dumped in the wrong rooms, leaving us guessing which door goes where.Please everyone go to CarpetRight or other reputable company and spare yourselves this misery.
November 2022 by Nick Farina
Poor experience with this company. The fitters removed all our interior doors to fit carpets and did not re-hang them. They left the doors laying on the floor in the rooms, preventing us moving back into the rooms and scrabbling around on Google for a handyman to re-hang them. They claimed it was because they are "Not insured" to trim doors. This was AFTER this installation - at no point before were we prepared for any problems with the doors, despite an on-site survey/measure up and two lengthy consultations in the store where we were walked through (supposedly) every aspect of the installation. We paid a great sum of money for a complete turnkey installation - this is just not good enough. To make matters worse, the Manager didn't even show us the respect of apologising to us in person. In the end we were referred to the "small print" on the agreement we signed and told to go away. Disgraceful. Please avoid this unprofessional company and go to Carpetright instead, who *do* offer a complete service, including door re-trimming.
October 2022 by Jolyon Nott
A very friendly, helpful service, and great instillation. Thank you
October 2022 by Amanda S
"Excellent company who go out of their way to put things right"We'd used CMS Downs (Winchester) several times in the past, but you really find out if a company is any good when things go wrong. Unfortunately, we had this experience on our latest carpets ... and CMS Downs have been absolutely great at putting things right for us!On this occasion, we had three carpets fitted, all of which had manufacturing issues that only became apparent once fitted. Not a great situation for either us or CMS Downs.However, from the lovely front desk staff (Allison and Caroline), Ian the estimator who initially assessed the problem, Gary the area manager who did the second assessment and gave final approval, to Chris and Phil the fitters who had to come and fit everything again, we've had a really positive outcome from a difficult situation.Everyone was so helpful and accommodating, carefully checking over the replacements, and inviting us to come into the showroom to have a detailed look before the refitting. The replacement carpets are lovely - completely up to the standard we've come to expect from CMS Downs.I was even impressed at the company's environmental approach as they agreed to let us 'freecycle' the original carpets they'd fitted rather than have them go to landfill.We will definitely be using CMS Downs for all our future flooring needs. Really can't fault their service - well done, everyone!
October 2022 by Graham Wooding
This is the second time of using CMS Downs Carpets and just as with the first time they were very helpful during the selection process. The fitters turned up when they said they would and proceeded to do a first class job. Very happy and would use again if the need arises. Highly recommended.
October 2022 by Andrew Le Touze
Thanks to Alisson and her team for helping me find a suitable bed + frame for a very reasonable price. I would highly recommend. One happy customer, thanks guys!!
October 2022 by Jackie Crutchfield
Have always been pleased with the service both instore and by the carpet fitters making this company my first port of call when choosing floor covering.
October 2022 by Sophie Neyroud
excellent service, good advice given and carpet arrived when promised and fitted perfectly
October 2022 by Deborah Sahota
Used many times and as always did not disappoint. On time, good job and great communication.
October 2022 by Lesley Green
Excellent service in store and bed arrived earlier than expected
October 2021 by rita new
Helpful staff Good prices with fast service , fitting price good and excellent service
October 2021 by Elisabeth Chase
Excellent service in the store but recently very slow delivery.
