January 2024 by Fiona Lovatt
Wanted to say what brilliant customer service Finn gave in the Winchester store today. The initial problem was very irritating but beyond his control, and he fixed it thoughtfully, professionally and thoroughly, and was really friendly, polite and helpful.
December 2023 by Vanessa Pryor
I didn't find the staff very helpful, maybe too busy, not enough staff.
December 2023 by karl epps
I took my PlayStation in and it was in perfect working order along with some games that they bought off me they had told me they would buy my PlayStation off me after pat testing it for a good amount of money which included 4 controllers and an expensive head set and I went back after they tested my PlayStation and they said one of the controllers wasn?t working even though I tested it all myself before taking it in and it all worked absolutely perfect then they gave me £10 for my headset and a controller an absolute rip off
November 2023 by Millie Devlin
I have been in here multiple times and every time the staff have been utter useless! Yesterday I got a mac book for uni. I asked if it was able to download Microsoft as is was an older generation and that?s all I need it for . They reassured me that I could and it will be great for uni work. To my surprise when I set it all up? I can?t download Microsoft. I was told in store if there was any issues then I have 2 days to return it for a refund. So today I?ve gone back in for my refund and they have declined me a refund, claiming they don?t do refunds and it is a store policy. How is every staff member going to tell me different.
November 2023 by bartosz ruminsk
Friendly and helpful staff
August 2023 by Galaxyaurawolf
Great place to look around staff very friendly! Some prices maybe need lowing.
August 2023 by kevin conde
Always a great selection
July 2023 by Ben J
Can be good with games 9ccasionally. Over price it when trends kick off. You could buy no man's sky or munecraft brand new for £20, go to cex and its £30. Ps4 Controllers brand new are £40-£45. Cex sells secondhand, scuffed and scratched between £40-50. Well over priced. I also have taken items they they deemed broken. Took a working phone there once. Had images of it while on their desk where their registers are. Not scratches, screen perfect. Came back to get the money, the screen was smashed and they blamed me. When I brought up the images and a video of the in their store while handing them the phone, where you clearly see its in perfect condition, they told me to leave. I complained they broke my items to corporate, but they ignored me. I use the same system to test items that they do, and I know they lie and cheat people out of money. I took a hard drive down to cex and they tested it and said there were dead cells, showed them proof of their lies and they refused to listen. I test everything I take and they either try to scam money off you by offering you less then they sell it for 4x the amount you were given. They are con men really. Happy to screw the public and I have proof.
July 2023 by John Gillingham
I've reviewed this company before Winchester Hampshire branch always helpful even if you just want information they will help ?
December 2022 by THOMAS BWAMBALE
If you are into video games and consoles CeX has got you covered
October 2022 by Joshua Riley
I went into cex to sell a full gaming pc and vrI was served by Callum and his customer service and professionalism was perfect ! He talked me through the whole process and called me when everything was tested and ready, Callum is honestly a god send to the company and if you ever need anything sorted or anything sold see him! He is amazing ! 10/10 would recommend big up Callum !
October 2022 by Matty Zammit
I would rate this company higher if they wasn't so confusing, they claim to buy broken mobile phones or non working mobile phones but they need to be able to use the screen of the non working phone to be able to purchase it, so in reality they don't actually buy non working phones.
August 2022 by Ian Patient
Very helpful staff. Nicely laid out shop.
August 2022 by Jackie Price
Large choice of items, girl at check out was extremely helpful.
July 2022 by Steve Smith
My daughter has several games consoles including an XBox One purchased from CEX in Winchester. The console worked well but recently failed to update and was stuck in a loop. I have never previously been in the store so was unsure of how it would be dealt with but the person who served us was friendly, helpful and knowledgeable. He said he would test the console and if it could not be remedied would try to obtain a replacement and asked us to return an hour later. When we returned he advised us that it would need to go away for repair but he had sourced a replacement which he gave to my daughter. A first class service which many other businesses would do well to copy.