November 2023 by Laura D
Fantastic customer service today made sure I had the discount available. Thank you
January 2023 by Nathan Stephens
Staff are always very helpful and friendly!
April 2022 by Ele Ramsden
I had to return an item from an online order. Really helpful staff. Made it very easy for me
January 2022 by Carmen Pearcy
I agree with the comments about the manager, it seems she can't be bothered, maybe she doesn't like her job!
January 2022 by john osborne
Lovely staff, Christina cull was polite, respectful and very efficient and kind. We as public need more people like her .keep up the great work at Holland and barrett whiteley
August 2021 by Helen Champion
The store manager is fabulous and has the patience of a saint! I had a credit voucher for almost £70 and it wouldn?t scan on her till. She was on hold to her tech support for almost half an hour, during which her till crashed, forcing her to close the store early. The team weren?t able to resolve the problem with the credit voucher because the till wouldn?t come back online, so she had to manually log all the items I had purchased in order to put the transaction through the next day. And throughout all of this, she remained calm and friendly.
July 2021 by P T
I enjoy the product range at H&B and have been a loyal customer. However I'm no longer buying from this particular H&B store in Whiteley. The store manager is unpleasant to deal with - consistently grumpy and rude. I minimise interactions with her, preferring to ask other staff for help. The customer service standards here are much lower than in other H&B stores. The vibe in this place feels unpleasant, somewhat toxic. I now order online and have it delivered. It makes for a far more pleasant shopping experience.
July 2021 by Madison Ashley-Down
Visited recently and would just like to say how lovely all the staff are! I had a few questions about some products and when the sales advisor didn?t know the answer she asked her store manager. This lady was so so helpful and polite and really friendly. I can?t remember her name but she was a blonde lady. The best customer service I?ve ever received will def return
July 2021 by Giles Ashley-Down
I visited here with my daughter and would just like to say what a very lovely store it is. It is a very small store but the way they have managed the current situation was brilliant. I felt very safe and all the staff were so polite and friendly and couldn?t do more for my daughter who had questions to ask regarding some products.
July 2021 by Oliverbigman
Wow, some of these comments are just awful! I question the motives against this manager as this is so different to the warm friendly welcoming we always receive from the same lady. She is really helpful and knowledgeable about the products we ask for. We look forward to our next visit.
July 2021 by Nazma Begum
The blonde haired store manager is extremely unprofessional. I went into the store yesterday, the sign says 2 people in at 1 time. The doors are no longer automatically opening & the lady on arrival is opening up a tiny space for you to squeeze into. The first thing she said to me is 'stand back', I was then made to feel like a criminal during my quick shop. At the counter she didn't say ANYTHING, no hello or even told me the cost of the items. She refused to give me a receipt and then went on to rudely speak to another customer who was trying to come in & obviously thought the doors were broken due to the small opening. Holland & Barrett I have loved your products for a number of years but will not be going back based on this experience.
July 2021 by X X
The blonde lady, Store Manager, is rude, unwelcoming and either needs customer facing training or a different job role. I have visited the store twice recently and on both occasions she was awful. I will not be returning to this store. It is a shame because previous staff have been lovely.
July 2021 by Kate Sadler
I recently visited with my baby and I don?t usually do reviews on here but I wanted to because I don?t think the current reviews actually really describe accurately how good this shop is. I went in for vitamins and to get some advice about post partum hair loss. I was apprehensive about going into shops with my little boy due to the current climate however the way they?ve managed the whole covid nightmare was wonderful and I felt very safe. The staff are so friendly and although I was embarrassed about my questions, I was made to feel so comfortable, I didn?t get the lady?s name but I think she was the store manager there (long blonde hair) she was so so friendly and helpful and the products I bought have really helped!
July 2021 by Zoe Hurst
The gentleman with the glasses working on a Thursday evening (unfortunately didn't get his name) very professional, came straight over and asked if I needed help which I did, he knew where the product was and very knowledgeable about the products, amazing customer service and I'm very happy!
January 2021 by NazzyB B
The blonde haired store manager is extremely unprofessional. I went into the store yesterday, the sign says 2 people in at 1 time. The doors are no longer automatically opening & the lady on arrival is opening up a tiny space for you to squeeze into. The first thing she said to me is 'stand back', I was then made to feel like a criminal during my quick shop. At the counter she didn't say ANYTHING, no hello or even told me the cost of the items. She refused to give me a receipt and then went on to rudely speak to another customer who was trying to come in & obviously thought the doors were broken due to the small opening. Holland & Barrett I have loved your products for a number of years but will not be going back based on this experience.