June 2023 by Oliver Davidson
Many thanks to Josh for excellent service earlier this week. Really helpful and friendly. Much less bother than trying to use the AI system to renew monthly savers. Branch was busy but Josh gave us the necessary time and expertise, an asset to this office.This review is posted by grandson (robot) on behalf of oldies.
October 2022 by Anthony Fry
Excellent service, good advise and pleasant staff
September 2022 by Julie
Amazing customer service - really impressive customer support which went beyond 'doing your job'.
July 2022 by Robin McIntosh
Visited Waterlooville branch Tuesday 28th JuneWas attended by the front counter assistant:She dealt with my complicated request withProfessional and patient manner,And resolved all aspects to a very satisfying conclusion, when thanking her and jokingly saying you need a medal she replied that she had only completed 8 week in the current postA very competent member of your staff
August 2021 by Sophie Muscato
Awful experience and poor customer service. I entered the branch today to put away £400 cash into my account. I was told to use the machine which I did for the first time but the machine swallowed the whole £400, it came up with an error message after taking the money and spat my card out. Panicking I asked the member of staff to help, I explained what had happened she pulled a face as if it was unheard of and questioned the amount several times. She tried to palm me off and told me I should wait 24 hours for it to clear but I insisted it was looked into as I received an error message.She asked her colleague to help and they both made out it was ?unlikely? and made it very clear they didn?t believe the amount I said I had tried to put away. They made me feel like a criminal and they didn?t reassure me at all! Even after they found the cash inside the machine one of them said to the other ?that looks way too small to be £400? again Insulting me (and slightly worrying as she works in a bank!) even after it was counted and realising it was the full amount I didn?t receive an apology! Really upset by this experience!
