March 2024 by Gareth Kear
Went into the Waterlooville branch 17th February to be greeted by a very busy gentlemen manning the shop by himself. We waited 45 minutes to he served but decided to order online on the same day.We heard nothing from carpet right until I contacted the Waterlooville branch on the 1st March to enquire about my order and arrange a fitting, I was then told that the order hadn't been fully processed and that "this happens sometimes on online orders" the order was processed and a fitting booked in for the 14th March.Received a call today (12th March) to be told my order had not come in so fitting could not take place and that it now couldn't happen until next week. Not acceptable and I an far from impressed..
February 2024 by Charlotte West
Pete in the waterlooville store was brilliant. I had to go back and forth a few times and Pete was very patient. Chris came to measure and was very efficient. All round 6 star experience.
December 2023 by Kurt page
Bought a carpet cut off in here for a small bedroom. Was a good price and good quality.
November 2023 by Roger Arthur
Many Thanks to Peter who was able to help us out. A very friendly chap who had a very personable manner.
November 2023 by tina marshman
Peter was absolutely amazing helping today
October 2023 by Gauge Brunton
Great customer care and service from Peter at waterlooville store.
September 2023 by Z. T.
Sam from Waterlooville branch was an absolute delight to deal with. We were after discontinued stoke which luckily they had in store. Sam was really helpful, professional and accommodating from our 1st phonecall right till completing the purchase, credit to your team!
September 2023 by Vicky Lenihan
Fantastic service and super friendly and helpful!
August 2023 by Rachael Mundy
Friendly & helpful service. Gave us space and time to experiment with different mattresses. Didn't feel under pressure to buy, which can be the case in some stores.
August 2023 by Amy Gaunt
Peter was very helpful and friendly without being at all pushy, thank you.
June 2023 by Christine Watts
Very impressed with Hope. My preferred carpet was out of stock but she was able to source an alternative for me straight away which could be laid within a few days. Thank you Hope.
May 2023 by Conor
Had a wonderful experience today in carpet right. Was helped by Tom who was really helpful, he answered all our questions perfectly and we purchased straight away. Can?t wait for our carpet to arrive.
April 2023 by Kenneth Baker
Great Service, didn't get the 20% discount as advertised but still a great service and fitter was a really nice chap too.
March 2023 by Chelsea Rushworth
Purchased my flooring from here, the quality and price of it is amazing! Will be returning to this store for the next replacement flooring 100%
March 2023 by Bekka Watts
Hope was very accommodating and showed me lots of options that were within my budget, nothing was too great of an ask. Great selection of flooring options and brilliant service, would definitely recommend!