October 2023 by Kurt page
It's a weird store. Different experiences everytime. I sent this photo via twitter recently. Since it's been ever so slightly better, there's always rubbish on the floor and delivery just seems to be chucked everywhere except the shelves. Half the staff don't wear a uniform and 90% of staff couldn't care less about their job or customers. Last night was slightly tidier but there's never any fresh or frozen produce, only keep dry goods properly stocked. Staff just walk around on their phone and will do anything they can to be in your way. The best thing about the store is the Guinea Pig cups/duvets etc etc and late evening pharmacy hours. I just wish they'd keep the shop in a tidier state and better stocked, it's very close to my house but there is a Sainsbury's just over the road with nice staff, stock and its cleaner so after last night I will go there until it improves. The prices were also cheaper in Sainsbury's!! And was very tempted to head back to Asda to refund bits after this because of that. And the prices in Sainsburys on the shelves match the till, the shelf prices in asda waterlooville show a lower price than the till on many occasions. I would up the stars if they can keep stock levels higher and teach staff basic customer service.
October 2023 by Donna Smith
Awful experience today 4/10/23Again elderly customers being forced to use self checkout. One visibly upset lady pleading for help as she couldn?t remember how to use it from a previous visit but told to get on with it.I had myself requested a till to be opened shortly before as I had over a £100 shop. As I was packing up a gentleman said to the self checkout lady that he struggled with using this system to be told by the customer service lady who left her desk to shout very rudely that they didn?t have enough staff. Ironic really as when I started to put my shop through four of them were standing there chatting.On another note the outside area with the charity collection bins was over run with uncollected bags of wet clothes and discarded shopping trolleys full with bottles.
July 2023 by S Michael
Abysmal behaviour and repeated humiliation from prejudiced staff.Never going back to any of the Asda stores.The first incident happened on 22nd of July around 10:30 as I was stopped by a lady employee as near the till after I paid for my shopping.She questioned me at the till whether I paid for all the items I purchased and wanted to go through the receipt for no reason,she checked individual items and the receipt until she was convinced that I made the payment before I was allowed to leave the tilll.She did not bother to apologies to me for wasting my valuable time and for Embarrassing me infront of the other shoppers but just walked off.The worse experience happened on this morning(24/7/23) inside the store after collecting the medications from the pharmacy with my son.The security guard abruptly me walked towards and stopped me to say that if I knew I was banned from the store.I was shocked and humiliated infront my son and public.When I asked him for more details he just told me that someone at the store told him that I was banned from the store after collecting a parcel.I was certain that he picked the wrong man . I did explain him that it was definitely not me as I was not aware of any ban for me at the store and I am not involved in any dispute or conflict with any of the ASDA stores.The security guard then just smiled at me and said then it is alright mate,before he walked back to his seat without apologising me for the emotional trauma and insult I have to experience in the public and infront of my son.I have been shopping at the this store for the last 4years atleast 4 days a weeks and this store has been my first choice for groceries.However,these two recent experiences makes me afraid to go back to the store any more because of harrowing memories.
June 2023 by Caroline Beames
Yet again when I went in there this evening there was quite a bit of stock, fresh meat, sausages etc that were past their use before dates. A whole box of sausages that ran out three days ago were actually being another box that ran out yesterday. Stock rotation is shocking there.
June 2023 by Sally Turrall
Paid for All of My shopping and security staff stopped us to check we had paid. When realised we had paid for everything no apology nothing..... In store previous to this was a woman threatening to punch an old woman in the face no security interviened will Be going to Sainsbury's in future where you get treated like a shopper and not Thief.
June 2023 by Yetunde Adedayo
I was well attended to today and got all my groceries. I was served by JO
May 2023 by Georgia Bradley
Love the fruit and veg here wow ! What a selection! Not sure about the car park saw some sketchy individuals?. But just wow?. What an asda!!!!! Can?t believe it doesn?t have more 5* reviews. A travesty!
May 2023 by Shibin Michael
Terrible behaviour by some of the staff members,they do not have any kindness towards the customers.I was declined a discount worth atleast £4 this morning by a lady senior staff for not having a physical id card with me.I showed my bluelight card and an image of my driving license on my phone.I did not have a bank card with me as I was using Apple Pay.She was very sarcastic,humiliating and demanded that she should a physical id card withme to be eligible for the discount.It is fine to decline the discount if the company policy demands it but as a regular customer who spend more than £200 a month at the store I don?t derserve to be humiliated.I wonder if I was punished for searching for a staff to check out as they were busy having a group conversation and laguther.I have also witnessed same lady swearing at her fellow employees at the till the past.
April 2023 by KENNETH BAKER
Clean but it's never stocked, packing trolleys always all over the place, pallets just dumped in the middle of isles. They don't care about the customers here. Everyone is a suspect for theft. Self checkout where you do their job for them is a complete nightmare, you wait at least 5 minutes for a member of staff to come assist you if anything goes wrong and then you get someone who is in another universe.
April 2023 by Alan Kemp
I shop in store waterlooville every Saturday plus additional days during the rest of the week. I am usually served at tge checkout by Trish, she is always cheerful professional and helpful.
March 2023 by hans hodgson
Ok but they have problems with shopping trolleys namely no small ones. I keep being told that they are on order.
February 2023 by Paul Troy
Waterlooville store is the worst on the planet. As soon as my yearly pass ends, I?m off to Sainsbury?s. Todays order turned up but they forgot to leave our frozen goods. Phoned Asda Waterlooville but if you say your a customer at automated prompt, you get told to go online (which is also a waste of time) then they cut you off. So I pretended to be a supplier and got through to someone who put me through to online one. I was then promised my order would either be delivered by the original crew or it would be delivered by someone else or failing that the person on the phone would deliver on her way home. Now 1900 hours and I have just phoned the store - xt 240 and no reply. We have a time slot of 0900 - 1000 and across the year we have had them turn up anywhere from 0830 til gone 11. Once, they didn?t even bother turning up and I had to go to the store.APPALLING SERVICE THAT I CANNOT WAIT TO LEAVE.Tasha, my shopping is now sorted after I had to phone up the following day to speak to the person who promised me that she would get my missing items out. Once again, trying to speak to someone as a customer is impossible. This time I pressed 2 - a colleague of Asda and Hey Presto someone answered. Asda?s customer care has really gone downhill in the last couple of years.I have sent a letter to the CEO to see if he will end my nightmare by refunding the remaining 3 months on my shopping pass so I can go to a supplier who appreciate me as a customer.
February 2023 by Tom Habgood
Awful experience, waited over half an hour at the pharmacy with only 5 people in the queue to be told they can?t help me as they?re under stocked, got some paracetamol & ibuprofen, paid on the self check outs for my cash to be swallowed with no trace. The lady ?helping? was rude and making me out to be a liar. Said they?d check the cameras the following day and phone me back, I asked why the couldn?t check the cameras now and she claimed it was impossible? I bet the could check the cameras if I had stolen something! Received a phone call the following day confirming that they had my money and to come and collect it, I can?t collect it as I live too far away, tried phoning but it just gets disconnected? Is there an email to contact someone who can help? The lady who was ?helping? needs to find a new job or retire
January 2023 by John Budge
HiI would like to recommend Pat in your optical department for a good service award if you have such a thing.I visited just under a year ago for two pairs of glasses only to find that they didn?t really fit comfortably but soldiered on.It got to the point that I couldn?t continue putting up with the discomfort so I decided to go back.After speaking to Pat she said that they are not the right size frame and then proceeded to help me choose replacements to which I am truly grateful. I?m now looking forward to getting my new glasses.Well done Pat
January 2023 by Alex French
All OK, pretty clean, found what I wanted and the staff were ok
