February 2024 by Daniel Rabaud
As a renovation company I'm always on the look out for companies to advise to my customers.I've used this branch several times and have never been disappointed!First class service from the moment you walk in the door through to installation.The team are very helpful and are dedicated to giving you exactly what you are looking for.
February 2024 by RuarI mAson
jamie wort is a lovely man
February 2024 by Frances Prior
Very efficient helpful service.
February 2024 by Mandy Brereton
Wonderful service and advice from Kirsty. Will be back in the future. Definitely recommend ?
February 2024 by Clover Clothing co.
Great customer service, always available and quick to answer the phone whenever I had any questions. served by the young lad with a nice looking mullet who was extremely helpful. overall good service
January 2024 by George Jenkins
Aaron was a great help in getting us sorted with our first set of carpets, polite and friendly
November 2023 by Jmanwork
came in recently, staff very helpful with what I needed and helped me stay within my budget. store was very clean and tidy as well overall a good experience with carpetright
November 2023 by Arron Franklin
I decided to take my own measurements and made a mistake, resulting in the carpet delivered and to be fitted by Ryan, being too small!Ryan called Kirsty in the store and between them they managed to resolve the problem within minutes and arrange for a replacement carpet to be delivered and installed the same day.Top draw, first class service!I?m very grateful to them both, as my timescales were extremely tight.I couldn?t recommend Carpetright Nursling highly enough.Well done Kirsty and Ryan.
November 2023 by lloyd turnover
came in to get a price on some carpets, everyone seemed to be busy but the manager Chris said hello and was super helpful in helping us find a carpet. will definitely be back again.
October 2023 by harold
overall store service was amazing, fitter Ryan is one of the best fitters I've had fit carpet
August 2023 by Alec
AVOID THIS STORE - IT'S RUN BY CROOKS WHO SUBCONTRACT TO OTHER CROOKS.I made the mistake of purchasing my flooring from this scam operation masquerading as a store. The store subcontracted some independent fitters (whom I had no choice in selecting). The fitters were EGB flooring - consisting of Ed Briant and DarrenPugh (I'm naming and shaming so people know to avoid them like the plague as well).EGB turned up, then kept disappearing for long stretches in the middle of the day. As a result, they failed to get the job done in the two days allotted. What followed was months of trying to get a final date scheduled, wherein they would repeatedly agree to a date, only to just not turn up on the day without bothering to give notice.I complained to the store and requested they send someone else to finish - but they insisted I had to use the original cowboy builders they sent. Eventually, EGB arrived but a section of the floor was left messed-up and unsightly. They promised I could reach out to them and they would return to fix any issues. I have been trying to reach them for months since, and they have ignored every single attempt at contact.When I complained to the store again, they were entirely rude and apathetic. It would repeatedly take multiple attempts to so much as get them to respond to me, and they would drag their heels about it constantly. More than once I was told I would have to wait for arbitrary amounts of time ranging from days to weeks - no reason or apology given whatsoever.When I finally had enough (after being way more patient than I should have been), and I escalated to complain to the store manager - they had the nerve to reply that the issues were somehow MY fault! Because I didn't hand over an extra £1100 to them for screed - even though I had plenty of proof that this was entirely unrelated. The store blatantly pulled this lie in a desperate attempt to shirk their own responsibilities.I escalated to carpetright customer services, who thankfully agreed that the fitters pulling a bodge-it-and-scarper was to blame. They didn't even so much as humour this store's rude and offensive claim that it was somehow all my fault. Customer Services then immediately handed me a trading address for the fitters and have promised to assist me in any way they can in taking the fitters to court. I requested an address for the fitters from the store weeks prior - and they elected to ignore my request entirely. (Likely they're trying to cover for the cowboys they hired).I have requested a formal apology from this store, which they have again opted to ignore entirely.There is honestly some shady stuff happening at this poor excuse of a store. Whoever is running it doesn't deserve to be in the job, they deserve to be in prison for fraud.I should have gone with Tapi next door, judging by their reviews, they're less likely to treat customers like something they've just stepped in...(Edit: not sure why carpetright have replied to this telling me to email them, when my review clearly stated I already had contacted and received a response I was satisfied with. Clearly they're not actually reading these reviews.)
May 2023 by Robert Cleaver
We only had a small requirement but I found the staff at this store extremely helpful and cooperative. The gentleman who helped us even assisted us with loading our car.I will not hesitate to use this store again if we need help with our flooring.
May 2023 by Pedro ?Pedro? E
Great service from staff. Knowledgeable, professional, willing to help and offer suggestions and ideas without being pushy that you get in other shops, this was a breath of fresh air. Thank you.
April 2023 by Sophie Mayes
I always get my carpets from this store. The staff are always helpful and friendly. I needed a last minute carpet and Chris went above and beyond to get me one asap. I won't buy my carpets anywhere else
April 2023 by Heather Goscombe
Had a really great experience when I popped into Carpetright in Nursling yesterday. Didn't know where to start with some flooring with my kitchen. The staff couldn't have been more helpful and knew exactly what they were talking about when it came to my needs for the flooring.Can't wait to have it fitted and see the final results!!!+