December 2023 by Andy Kiloh
Absolute appalling staff at Bursledon Tesco Branch. I was just 8 mins late for my appointment due to getting in to Tesco car park itself and they wouldn't assist with my eye test. Absolute can't do attitude from Amy, the Optometrist Mohammed is a waste if space. Avoid using this company, they certainly have lost my business for ever. No manager on site (Tom) so who stands in to sort an issue, Amy !? Ha pathetic customer service , I left work in Portsmouth to travel to branch close to home to be turned away for being 8 minutes late!!! Absolute pathetic attitude and lack of customer service . If I could score less than 1 star I would. Avoid this place and find a more appreciated business that values customers and their experience
October 2023 by Timothy Tidbury
Thanks to the unwavering attention of the delightful Amy a painless event apart from the bill of course ?
August 2023 by Michael Ackland
Very pleased with the service nice to see a smile
August 2023 by christine savage
Great service and the staff so friendly recommended using
July 2023 by Jason P
Very friendly and helpful. Very thorough explanations. Eye test very thorough as well. Glasses manufactured very quickly without errors. Would recommend.
June 2023 by peter knight
Staff at vision Express we're very helpful when I had my eye test and when I picked my glasses up.
June 2023 by Steve
I have a pair of vintage Persol sunglasses which needed the lenses replacing. By chance i asked if they could possibly help. To my astonishment the gentleman working at the store took my sunglasses away, only to return 5 minutes later with the replacement lenses (I provided) fitted!No appointment and best of all no charge. The store looked very busy and he of could have turned me away!Completely blown away by his kindness and the stores customer service.I?ll be definitely returning for an eye test in the future.Thank you!!!
May 2023 by Sarah New
First time using vision express, very friendly helpful staff, won't be going anywhere else for my eye tests or glasses anymore.
March 2023 by Ella Regular
First time I have used this branch, my initial appointment the optometrist was brilliant but the general customer service was a bit lacking I found.I went back today to collect my glasses and the member of staff was brilliant, looking at her badge her name was either Marie or Maria. She was so friendly, kind, adjusted my glasses brilliantly (I have quite a small face and have been places before where they?ve almost made out like it is an huge inconvenience to have them adjusted so much) and complimented how they looked on me which I thought was really kind. Marie/Maria needs a pay rise!
November 2022 by Del The ultimate male
Be aware an appointment is not an appointment. Sent away without being seen even after receiving confirmation a couple of days before and an email to say my eye test was urgent.Disorganised chaos.Thanks for wasting my time.
November 2022 by Andrea Corbin
This was my first time at Vision Express and I would definitely go back and also recommend to others. I was served by Louise James and she couldn't have been more lovely. She explained everything really clearly and was friendly and understanding. All in all, a top notch experience *****
November 2022 by Jane Trespaderne
Have just been into this store as my glasses I got 18months ago have been rubbing my nose. They have tried several times to fix this, today they told me to pick a new pair of frames and will remake them. What fantastic service. Thank you very much to both the ladies who work their.
November 2022 by Maureen Queen
Returned new glasses that didn't fit comfortably. Was served promptly and helped to choose replacement frames. Was previously a customer at the West Quay store when I worked for the City Council. Similar excellent service. After retirement it has been more convenient to use the facility within the Tesco store at Bursledon.
November 2022 by Ruth Curtis
I am not very happy with the vision express in Tesco Southampton.I had my appointment last week, the shop assistant that greeted me was very friendly. However the optician first of all cleaned the equipment in front of me but it was with a wipe that was already out of the packet and appeared to me to be dry. We then basically did everything in silence which I understand, but all he said then was 'your prescription has slightly changed' and promptly took me outside to the same nice shop assistant and gave her my new prescription (without even explaining it to me).I saw on the prescription that I needed long distance, so I enquired with the shop assistance whether I needed anything for short distance (because I had felt that was what had altered slightly) where she explained that those glasses will help with short distance too. By that point I didn't have the will to ask her how that worked so paid for my prescription and will order my glasses on line.All in all, a confusing and disappointing visit!
November 2021 by Mike Barnett
I give the Vision Express team from Southampton Tesco's 10 out of 10 .the service was very thorough and found a problem with my eye Pressure was very high after seeing a specialist at the Southampton Gen / Hosp. They managed to get it back to normal .i thank all at V/ E for being so professional and special thanks to Paige for being so helpful with my new glasses
