September 2021 by Scott Townsend
Wife is disabled and needed to upgrade so as a named person on her account because of her disability she can't leave the house, I went to the store and explained the situation, and was just told blankly that she would still have to come to the store, which I explained that she can't hence why I'm on as a named person with password etc to access her account but still was told no, but I went outside the store and called the customer service and they sorted it out with no problem at all and even matched the phone and contract requirements I needed and ordered it that same hour for me, so my advice is not to bother going into a store like these and call up and explain your needs and they will do what they can to assist you unlike the store
September 2021 by Sebastian Ungureanu
Beautifull experience!!! I needed an contract for my number and in 10 minutes I ve got it !Employe Gorgina was really helpfull.Thank you!!!
December 2020 by Mike Reaney
Always seem to get better deal when I visit store.\\nI was one of the first to sign to 3.\\nPAYG at first, then contract.\\nI've always been fairly dealt with.\\n\\nObviously covid has messed up having a personal visit to the store.\\n\\nLast visit, my history of use was looked at, then offered deals that would suit me. No hard sell, as product sells itself as far as I'm concerned.\\nIf you are tech savvy, online can deliver good results, I just like to discuss with a person.\\nNo doubt the current situation may well render a physical presence in shopping centres obsolete. Time will tell.
December 2020 by rachel coates
Disappointed with the lack of customer care provided today, especially considering the current climate. Not my first issue with Three, easy to understand why they only have a 2 star rating on Trust Pilot.
November 2020 by Sophia Terry
The majority if the staff were very professional and pleasant. Alex is a real asset to your store and talked me through my plan. I came into the store confused and stressed but left feeling happy and knowledgeable. Alex put me at ease and has a wonderful smile and professional persona. I feel very lucky to have been dealt by him. I'm not sure about upper management as while I was waiting they seemed totally disinterested. However, this was made up by Alex and the rest of the team. I'll be coming back. Thankyou
November 2020 by Natascia Pahor
I was told that I had 2 weeks to cancel a contract that I purchased instore. Turned out it was not true. No one is taking responsibility over the false information. I have to pay for something that does not work and the Operators talks like brainless robots. I have been a 3 customer for 14 years. I will switch at the earliest opportunity. Disgraceful.
October 2020 by claire Gray
Some of the staff bully you into buying products that you don't want or need, in a way you feel guilty into getting or go on until you say yes to it. When I left the store I was in a state I just wanted to get home so I could be sick because of how I was feeling. When my contract ends I will be looking for to change my company.
October 2020 by Cristian Raul
Staff is lazy and unprofessional. I don't recommend. Better to shop online
September 2019 by Angel Qnakiev
Best oneee duuuudeee
September 2019 by GILLIAN SWORN
Always fabulous customer service from this Store. I have been with "3" for ten years now and would not change. Upgraded my phone this last week and "Rosie" one of the assistants, was absolutely brilliant. Took her time with me, as their server was very slow, transferred everything onto my new phone. Professional, friendly and polite. I have tried to phone the Store, but no answer, as I wanted to personally tell the Manager what a credit she is to them. Their deals have always been the best, no quibble with charges, bills etc. A massive THANK YOU to Paul (the Manager), Rosie and the rest of the staff.
September 2019 by sany booshehri
I been in there and served was great specially with paul , he was professional on his job ð???
September 2019 by Mia Gheorghita
Helpful people (we talked to Alexandru). They tell you everything you need to know in order to choose what suits you best.
August 2019 by Sammie Laker
Excellent service i would recommend them to others
August 2019 by Roberta Migliore
Great and friendly skilled sales team.
July 2019 by Amanda Bligh
Very helpful and knowledgeable Samuel was very patient
