March 2024 by Carla Welch
Lady on reception wouldn't let me in because I had 2 kids. She said 1 adult to 1 kid under 3.NO SIGNS ANYWHERE TO SAY.Quickly checked online that says different, I question her about it and got a rude response of well the website is wrong and thats it. I asked for a manager because this was ridiculous and had just spent money on parking and was then told it was 1 adult to 1 kid under 4 but I can come in just today because the website was wrong.The website, the manager and the receptionist all said different. Clearly no1 has a clue.
March 2024 by Basia Kuzia
Dirty swimming pool with not pleasant stuff (not everyone) . The sauna room is sticky and dirty , the sits are thick of people's sweat and it is not cleaned regularly. I only go there for health purposes but sometimes I feel sick looking at the state of this place . I do really hope someone can do something about it. Additionally, the changing rooms and toilets are disgustingly dirty . I take hygiene seriously and would like to be treated that way too.
March 2024 by Jamie T
Regularly disappointing experience. Where do I begin?.? Most of the showers are broken, the turnstiles at reception are broken (the guy was just telling people push through the disable gate), we weren?t aware the slides were shut until we were changed and poolside and for the last two Sundays in a row there has been no toilets roll. A lady was stood outside the toilet trying to get assistance from other families as her daughter had been to the toilet and the family changing, male AND female were all empty, someone went to reception and was told there wasn?t any in the building?. How are they allowed to open without fully functioning toilets?
February 2024 by john brodrick
Helpful staff at reception and membership office
February 2024 by Georgia Peeler
Don't use the swimming pool here, it's always full and they only open 3-4 lanes in the evenings. Weekdays the lanes are so full you can't physically touch the sides of the pool. Sundays are better but they close so early. Morning swims are saved for swimming clubs so anyone who works 9-5 can't get a morning swim ever. Spinning classes are cancelled last minute very often. Would not recommend.
February 2024 by Riaan Uys
Dressing rooms are spacious. There are enough lockers and they have enough room to fit all your items unlike the Bittern branch.Unfortunately, the floors here are always dirty. The slide, which we come for, is almost never running when we are here... And the teenage lifeguard has a look of hatred on their faces and seems to enjoy telling off little kids with their whistles...
February 2024 by Madeleine Palmer
Visited the fun pool at the weekend. Couldn't book online as didn't want to become a member just for a visit (I don't live locally). Turned up to swim during the opening times, the reception took too many details but couldn't explain why they needed them (will be keeping an eye on my marketing). If it was for emergency then they would have taken emergency details surely not just all mine. The cost was high for a family of 4 (two 5and nunder and not tall enough to ride the flumes (of which online doesn't state a height requirement). The changing rooms were really grimy, mouldy, rusty and tired. The lockers need a padlock but doesn't state that anywhere online and the reception doesn't have any to provide to keep your things safe (nor do they tell you. You have to discover that for yourself) the pool itself has tile paint peeling off, looking tired, dirty and grimy. Online it stated that the flumes were on all day, they were not. Only 2showers out of the 4 showers were working. One of the disgusting toilets wasn't even attached to the floor. Honestly, there are a couple of other pools with a flume in Southampton, I'd recommend those over returning to here again. Although active nation have taken over lots of Southampton centres which is a shame as I imagine it's highly paid management with no money looking like it's actually going back into the facilities or lifeguards that the customer is paying for... Update.. 24hrs after our swim and skin is still irritated and we showered off after our swim.. Grimmm.
February 2024 by Nathan D
Been a while since I've visited and it's gone so far down hill. It's getting a bit grubby everywhere and looks like it must be due a major refurb. Lockers are now 'bring your own padlock' which is not evident from the website. Called the end of the session 10 minutes early. Showers were mostly not working. Pool was a bit on the chilly side in the kids pool. Getting a bit on the pricey side too. For £25 for 2 adults, 2 young kids to swim for 90 minutes I'd have hoped for better.Thankfully the kids didn't really notice the down sides and had a good time, but probably won't be going back in a hurry.
February 2024 by Nick Nugent
Shopping centre. Lots of shops. It is what it is
February 2024 by Martin CAMPBELL
You need a padlock. They had sold out and the nearest place was a £1 land that had no padlocks.Dirty locker roomDirty toiletsStaff unapologeticSuggested leaving bags ?on the side? of the pool. Yeah car keys phones and watch left under supervision of nobody in a scummy place, no thanks.
December 2023 by Catherine Hair
We go here multiple times a week and frankly I wish we didn't have to, it's really disappointing. This used to be a fantastic facility but now it's tired, run down and the staff have no interest to the point that they're rude.The tiered seating poolside has broken seats that you fall through, there's never any soap in the toilets and when you tell the staff they either look at you like you've just asked for a kidney, say they'll do it and don't, or on one occasion one member was honest and told me they didn't have any and had been waiting for a delivery. That explained why there hadn't been any for days.......revolting especially when they serve food there.Things are badly organised between the clubs and the centre itself, and messages don't get communicated to the paying members, leading to people arriving for classes with no instructor.All in all, if you can go somewhere else, do.
December 2023 by adonisuk
Phoned in advance to check price and facilities. Was told £8. Car park provided no contactless, so coins or app. So ended up losing money as offered no change. Went to reception to be informed the steam room didnt work. No reduction in price as 1/3 of facilities werent available. Paid £10..Very small awkward 3 tier sauna, then into a cold hot tub, asked the lifeguard if there was a thermostat as the water was cold, there wasnt. Private showers, one was broken, one wouldnt lock. Spotted at least 3 other broken potentially hazardous showers. Asked to speak with a manager, a very young duty manager appeared, i explained all my issues amd literally his first words were, "i can't issue a refund as you've used the facilities. I hadnt mentioned a refund. Never asked for my details so he could update me after he had looked into it. He never apologised, then when i asked why he hadnt, he said "Im sorry we dont meet your high standards" what the fudge?? You provided me with one of three services i paid for and blame my standards when i complained. AVOID THIS PLACE
November 2023 by Candice Cordell
Shocking fertility.. very dirty and broken lockers. Never answers phone.. Been trying to cancel membership for days now cant get through and no call backs. I'm sure they will call when they don't get my payment for membership..???
November 2023 by Stephen Knight
Absolutely useless and don't respond to event bookings queries. I've submitted a request online, so has my wife, plus I've left two voicemails. Not one single response. I don't know how you're still in business.
November 2023 by Andrew Carey
I have had to cancel my membership here and reinstate my membership at "the gym" which is just down the road and cheaper.Gym equipment is "fine", but nothing compared to nearby The Gym (which is cheaper). Particularly irritating is the fact that several machines are out of order on a weekly basis. Cannot remember going to the gym at any point and finding all the equipment in working order.Pool also fine - but only available extremely limited hours in the week because swimming lessons/club take priority. If you work full time, you can either go to the gym post 7pm or from 7am- whenever you need to leave for work (for most people this is around 7:30). Swimming club has the pool from 6, and although advertised public swimming runs until 4, you will be removed from the pool around 3. So even if you work from home hours are limited.In half term or weekend forget about it. Pool opening hours aren't advertised accurately, so I've arrived many times to he told the pool is closed. There are no signs to tell you this either, so you don't know the pool is closed until you're there in your swimsuit.Unless you live close, don't bother.
