November 2023 by Jason Woodger
Great service by Andy. Helped with with advice on toilet flush issue
November 2023 by DAVID JOHN MORGAN
Always great service from the whole team.
July 2023 by Kayleigh Barnes
Best screwfix around and the trophies go to show how hard they work. Store of the year 2022
June 2023 by Huw Jones
I needed to remove screws to change batteries on my Dyson.I didn't have a screwdriver so came here to buy one.The young lad behind the counter got a screwdriver for me, and allowed me to use it and change my battery in the shop without charging.Thanks very much,
June 2023 by Min Young Hwang
Absolutely great customer service. Special thank you to Will for helping us out today with so many questions!
June 2023 by Paul Hein
Lauren was extremely helpful todayShe deserves a gold starThank you so much
March 2023 by Pete Maidment
Had a great experience yesterday with great customer service from Emma, she was more than helpful and displayed both patience and good product knowledge along with a willingness to go above and beyond.
October 2022 by Russell Stevens
This is by far the best place for DIY tools and components. Best price , best service . Love this place A************
October 2022 by Emjai
Friendly, helpful and efficient staff. Exactly what you want.
May 2022 by Paul Troughton
Great service from a young lad who was very helpful.
March 2022 by Gavala Chad
Been using Hedge End Screwfix over 5 years and nothing has ever been too much trouble at the retail counter. These staff appear to work hard for customers and always with a smile or "have a good day" as you leave.However, even as an account holder I find the trade counter staff miserable and there's a definite uncomfortable feeling in the air. Not the youngsters mind, you can see that they'd rather be elsewhere and who could blame them.
March 2022 by Evie Maidment
Busy today, but staff moved quickly to get us all through, thanks
September 2021 by Steve
Customer service excellent. I bought two tins of deck paint, but didn't like the colour. Took the unopened one back. They were happy to swap it, but didn't have the colour I wanted in stock. They went to the trouble of locating it at a nearby branch and arranged for me to collect at no cost. Went out of their way to help me. Absolutely brilliant.I always use them as first port of call. Always made to feel welcome.
July 2021 by Markus Laker
Normally, Screwfix is relaxed, efficient and friendly. Not today. I bought a tap valve cartridge, took it home and tried to fit it. It was the right cartridge, but the old screw for attaching the handle didn't fit the new cartridge. I went back to Screwfix to buy the right screw. They kept me standing outside in the rain (Covid) and wouldn't let me in until I gave them the right part number for the screw for the cartridge they'd just sold me. I didn't know what kind of screw it was. They, presumably, did. But they wouldn't let me in out of the rain until I gave them the unguessable part number, and they wouldn't just look at the cartridge and try screws until one fitted. The chap on the door even insisted that Screwfix doesn't sell screws for plumbing.I eventually got the grub screw I needed from Pipescenes in Eastleigh. It took about a minute, and there was no arm-wrestling. Wish I'd gone there in the first place.
July 2021 by Barry Hill
Great shop yoy can savd pounds buying hre the only issue is at the present time is you can't pick up and look at the things you want before you buy.
