March 2024 by Russ PW
Very negative attitude of staff toward customers. Blunt to the point of being rude. Never smile or acknowledge someone being friendly. I spent 30years working with hundreds of companies in delivering good customer experience, so I know when things are not right!
January 2024 by Andy Pitts
Lisa is always friendly when I visit even when she is exceptionally busy like today
December 2023 by Lisa Parker
The woman working in here should NOT be in customer service. She is rude unhelpful and belittles customers at every turn. I shall be taking my custom elsewhere from now on, absolutely shocking behaviour!! I?ve just seen her make an elderly woman leave the queue after standing inline for 20 minutes because she couldn?t instantly produce QR code.
November 2023 by Jonny OldBoy
Efficient and knowledgable staff. Yes Julie who works there probably does need some empathy training :-) but overall it's a great service there and the post mistress is always super helpful.
November 2023 by Mike Howard
Why are most people leaving bad reviews? Do they not understand that it?s a stressful job? The staff aren?t always happy admittedly, but who is these days? I?ve got no issues with the service. Yes, sometimes they might be a little blunt, but that?s usually when there?s a long queue of very demanding customers! Give these people a break for goodness sake. I for one wouldn?t want to deal with zombies and arrogant customers all day long. Ignore the haters!
October 2023 by Rachel Hanbury
Excellent service, always very helpful
September 2023 by Steph Harwood
The staff are always miserable in there and so rude to their customers. I hate going here but do so because of the convenience but I'm finally putting my foot down and will stick to Hedge End from now on as fed up of the attitudes of the people who work there.Today I took in a PIP box to be posted which is classed as a large letter, the lad working there had no idea of the difference between a large letter and a parcel. Over charged me which I questioned and was assured it was the correct price. I knew it was wrong so left and looked it up online and when I went back in to challenge it he was still convinced it was the correct price, I had to ask him to put it through the sizing gauge to prove my point. He's worked there for months so wondering how many people he has charged double for. It really shouldn't be down to customer's to inform the staff how to do their Job. It took him forever to sort out the correct priceand refund me and the lady working there was rude about the whole thing too.
September 2023 by Ethan Portsmouth
Amazing service I don?t know why people are giving bad reviews
July 2023 by circlesky
The women serving seem like everythings a hassle like they should have retired years ago and they hold you personally responsible. No smiles no hellos avoid if I can !
June 2023 by Chloe G
Absolutely horrendous customer service, the blonde woman is so condescending, unhelpful and rude to every single customer. They upset my grandmother multiple times so I will go out of my way now to avoid this place like the plague.
May 2023 by Maxine Elliott
Wish I?d checked reviews before I visited! The elderly lady with fair straight hair and glasses doesn?t seem to understand how to give good customer service. She was very rude - not only in her manner, but kept talking over me, repeating herself as if I didn?t understand, and didn?t take time to listen to what I was actually asking her. Would advise you take your custom elsewhere if possible.
April 2023 by John Harris
Can't understand these poor reviews people. I use the Post Office most weeks for mail, stamps eBay parcels, and general stuff and find all the staff (generally busy) for both the shop & behind the counter most helpful and friendly. Some times need to queue but it usually moves quite quickly & with an apology for the slightly extra waiting time from the counter staff. 5* awarded to level out the possible earlier unfair comments.
April 2023 by Lucy Muns
Really rude staff. Won't be using this post office again
January 2023 by Wes Harrigan
Blonde lady is always reall rude and abbrupt to customers and staff. especially to the males iv noticed.
November 2022 by Adam Maybury
Staff are extremely rude, not very helpful, they just talk to you like you?re abit of rubbish on the bottom of their feet! Wouldn?t suggest this post office
