November 2023 by Sophie Beanland
I was served by Shania and she was absolutely amazing!! I never really know what I want but she did such a good job at helping me and my mum. She was lovely and so sweet! Definitely recommend!!
November 2023 by Emily Zebedee
I was served by Jimmi yesterday in store, he was so helpful and lovely, helped me pick out the perfect gift for my mum and sister. He went through loads of different options for me to help find me my favourite. He was so patient and kind!
October 2023 by Chloe Moore
I always have SUCH an amazing time and experience in this branch. My Nan especially loves pandora and can be quite indecisive at times but everybody in there is always super patient and helpful. As someone that works in retail it's really lovely to be on the recieving end of that lovely customer service. Thank you so much for always making my experience lovely <3
September 2023 by james matthews
Loved the response. Will shop there again
September 2023 by Maxine Attrill
My favourite place at the moment, friendly staff, jewelry is reasonably priced & it stays looking good even after a lot of wear etc..
September 2023 by Jessica
Always feel pounced on when you go in this shop, you can't just freely look around without someone constantly coming up to you, makes the experience uncomfortable and when you do buy something they are trying to make you spend 100s more when you just want one or two things. I get they probably have to upsell and are doing their jobs but it just makes me want to walk out and not spend the money and the experience can be quite intrusive with all the questions they ask you about who your buying for etc, it gets annoying and my patience thins when you just want to walk in buy something and leave, I don't want to give my life story over to them.
September 2023 by Jordan Burcher
I hope this message gets back to Phoebe at the Southampton branch- the most lovely, friendly & attentive shop colleague I have ever had the pleasure to be served by! Thank you so much lovely it was a pleasure from Jordan one of the crazy blondes besties that brought the earrings and couldn't make there minds up making you take loads out of the draw!!!! Thank you!!!!!
August 2023 by Warda Sohail
Great customer service and a really nice engraving experience. We got a chance to make a custom necklace with engravings of our choice. Everyone was really friendly and they had amazing deals!
August 2023 by Kevin Rowley
very nice sales people no pressure
August 2023 by Martin Watson
I went into this store today to buy some jewellery. I hadn?t realised you had to stand under the pink sign and wait to be served but a store assistant directed me there. She was not serving just tidying away jewellery so I stood there for a while hoping she would come and serve me but did not. I felt unvalued. Customers are important - more important than tidying - she knew I was waiting. I gave up in the end and walked out. No sale for Pandora - oh and I was going to spend quite a bit!!
March 2023 by Roxanne Sanches
Grace from the Southampton store from West Quay was absolutely amazing, she really helped me, I was stressed and confused after an issue yesterday when I went in but she was so helpful and I want her to know how much I appreciated her help today. With my 30th birthday present exchange, please make sure she gets this.
February 2023 by Craig H
Got some jewellery from here, luckily it was the last one in stock, sold out everywhere and online. Good, helpful staff
January 2023 by Foteini Stavroulia
I had the best customer service experience in many years that I can remember. Although the store was packed due to holidays season, Aytan went above and beyond patiently to serve me and showed me everything that I wished for. She is a true gem to the team and always with a smile in her face. You made my day!
January 2023 by Roe Hoe
Great customer service, I love the personal touch but they are badly in need of more staff only three people working, one customer per staff member, and a queue out the door. Waiting far too long for what should be a simple order.
January 2023 by Diana Finch
Fantastic shop. Great service by carmen and a great friend to have forever
