August 2025 by James Hebdige-Locke
Laura at 02 gave me brilliant service with a problem with my samsung watch - professional, friendly and really helpful. She brightened up my day with how she empathised with my situation. Went above and beyond to make sure everything was resolved. Customer service at its best ?and a real credit to 02.
August 2025 by Kim Kandy
Disgraceful attitude. I watched people, including myself, getting treated horribly with unhelpful staff with a bad attitude.
August 2025 by Glenn Knight
Rude arrogant manager. Told me to come back in 3hrs. The shop was empty.
July 2025 by vicky hall
Absolutely DISGUSTING after sales and customers service had same problem with mobile phone which has been ?repaired? 3 times now! Booked managers appointment waited, waited and waited while the manager was yet again in a MEETING! After we booked.
Will be reporting to the communication ombudsman.
Shocking service DO NOT get your mobile or tablets from O2 West Quay!
June 2025 by Tea Party
Thank you Dan. Very helpful. Helped us figure out why we can?t activate eSIM. Now the 40GB SIM card work well.
June 2025 by Aaron Stillwell
The staff in this store are more than happy to sell you something but will not help you with any other issues or problems that you might have they are extremely rude. I have no intentions of helping you whatsoever other than telling you to call customer service or to give you the phone number to call customer service do not expect any help from this store. Please avoid the store and save yourself the bother
June 2025 by valerie thompson
I'd give zero if I could. Store staff not interested in helping an existing customer with a known fault on a phone. Off hand & patronising. Clearly their aim is to try to sign up new contracts & those who've been with them for many years can sort themselves out.
May 2025 by brian Harrison
This Morning I went in to the 02 shop in West Quay and found the chap at the main counter very helpful with switching over to my new phone thanks
May 2025 by Diane Carrier
Ariana, the manager was fantastic at sorting out a new phone for me. The next week another member of staff helped me activate my blue light discount. All very helpful
April 2025 by shab talpur
Had worst customer servie experience there. The lady was talking without expression and very rude. We asked for information and she said every plan is displayed on the phone.
April 2025 by windy33a
Had a software problem with a Moto G14. First chap had a go but couldn't fix it so waited for Mohammed to be free.
Took him 10 minutes to sort the problem which was excellent seeing as I'd be trying for 10 hours.
Offered to pay but he refused payment.
Fabulous customer service and Mo and the other chap are fine examples of how to look after customers,
March 2025 by H. F
Very poor customer service ??????
January 2025 by Alec
Instore earlier today, Explained to customer service Rep Patricia re: Systemic ongoing problems with O2 payment plan.
Patricia stood with her hands in her pockets, a frown on her face /vocal I wont help you + a I can not help you attitude on her face.
Shocked at what I encountered, I spoke with Patricia about her closed off language. She called some number (??) and remained silent.
The store has been really helpful 5***** over the last couple of days and I urge the store to address the customer service issue in house.
January 2025 by Carmelo Rossitto
Nice store. I visited it several years ago as I had time before going to work.
January 2025 by Rob Putt
Last week Patricia was kind and brilliant in sorting out my new phone when I was under a lot of personal stress. Many thanks.
