July 2025 by Carl Luckins
I came into the store today and I was served by a lady called Lucky, She was very helpful, polite and cheerful. Best customer service in West Quay and she is a credit to the store !
June 2025 by Grace Thomas
Really good shop loads of choices very cheap clothes and friendly staff
March 2025 by Jody
A very small limited shop. Never find anything I like in there due to the limited selection!
I don?t enjoy going in there.
I don?t recommend this shop.
October 2024 by Tara
Excellent service with Sofia. I came into town after having a rough day yet Sofia made my day with her brilliant customer service!
September 2024 by Ttt Ttt
Visited the shop on Friday, the cashier was rude and very snappy. I was trying to bring up my blue light card app on my phone to receive a discount, Signal is awful in westquay, so it was just taking a few minutes to load. She was very rude and I just wanted to walk out. Disgusting attitude and I will not be visiting again.
June 2024 by Karen Hulbert
Great service with Sofia today in store in west quay . Lovely girl with a lovely smile . I will certainly be coming back .
March 2024 by Prickly Jane
Hello New Look, it is with a heavy heart that I must announce this negative one-star review because I am feeling incredibly betrayed and disappointed by your disgraceful shop. You call it ?New Look? but it is more like ?Old Look? because why do your coats ALL have holes?! My two young girls decided that they would spend their hard-earned pocket money to purchase a (what they thought to be) luxurious and trendy coat from your vast plethora of coats made by enslaved children from China. My poor 13-year-old had an eye on your black puffer coat for a good 10 months and twenty-nine days before she could finally afford it. She excitedly placed her coins down as the rude cashier aggressively grimaced and pounded the grimy counter, which completely ruined the mood?.The girls discovered multiple holes in their coats. I am gutted
March 2024 by O B
A bit small one
February 2024 by Annette Noronha
The older store was better. Limited options in the new store and need to now pay £1.99 for a click n collect!!
January 2024 by Carla cox
Not for me it was very busy couldn't even look around
July 2023 by Esther Paradise
Very lovely and helpful staff!
June 2023 by Chris Tomkins
Nice store with friendly staff, this is only a fraction of the size of the previous city store.
June 2023 by Anne Hearn
Hot no proper air conditioning very small
June 2023 by Brian Priest
Don't like this newlook store too small and you can hardly move around in the store would not recommend only good for click and collect.
June 2023 by G C
A pointless store. A minuscule selection of jeans and none in my size anyway (10). 3 other products I went in for, none even available.
