March 2024 by Penny Burghart
Thank you for the friendly welcome yesterday. It was such a change from one of your other stores. Having had a problem with a car seat, Angie resolved the problem quickly. If only I had visited you in the first place! Great knowledge which would have been so helpful initially. Well done to the whole team!
February 2024 by Jeff L
Pretty good
February 2024 by Lauren Vickery-Young
Me and my husband had a lovely chat with Janet today! She was very helpful and demonstrated several prams to us ?
February 2024 by Steve Boyd
My review does not even deserve 1 star- After travelling from Basingstoke nearly a 2 hour round trip today , We entered the store and staff was behind the counter today and didn?t even acknowledge either myself of my wife , there was other staff on the sales floor and they didn?t even acknowledge us , We was in store for 20 mins before we decided to leave , there was another couple in store that was having great service as they was spending quite a lot of money! Yet if the staff had acknowledged us I would of ended up spending a lot of money with the branch as I want my new born son to have the best in life , I am a retail manager myself and value customer service and give world class service , Today this was not the case and this has had to been the worst shopping experience of my life , my wife felt deflated and I was disappointed as I wanted it to be a nice day out for my wife. I went to Smyths superstore instead where the manager in there gave us the level of service and I ended up spending money there instead felt let down to be honest!!
February 2024 by Ruth Mullender
Very disappointing appointment.We booked a ?Buying for baby? appointment at the Southampton store. Our appointment was at 10am and when we arrived we were told the lady who should have been there to help us had not turned up yet. By 10:15am another staff member (Janet) agreed to help with our appointment.We advised we were due in the middle of March and needed everything.Janet unfortunately made us feel pretty useless straightaway when she told us that ?we had left it very late? with regards to getting things for baby. She proceeded to show us x1 pram which was £1200.There was no help or demos for a car seat, furniture, small essentials (bottles etc). When we tried to look at slings, she told us that ?we had more important things to get first?.We didn?t feel we had left it that late (especially for couples who may have struggled with loss during pregnancy) and would like Janet to consider personal circumstances (I.e if someone had lost their job).Somehow we ended up walking away without anything. Needless to say we haven?t been back but we were really keen to come away with lots of items.Hopefully this isn?t the case for anyone else.
February 2024 by Jasmine Jade
Went to Mama's & Papas today with my husband and the in laws to look as some push chairs. We was served by a lovely lady called Janet who assisted us with lots of questions. We purchased the occaro phantom 9 pc bundle and couldn't be happier with the service provided! Thank you.
December 2023 by Agata Sciacca
On November 16, 2023 I purchased a stroller, joie nitro model, at a cost of £79 and I did not receive the receipt. We were tourists, we needed the stroller, we left and the stroller broke. we were left with a new but broken stroller without being able to use it.
November 2023 by Leisa Eastwood
Today I went into mamas & papasSouthampton and was served by a fantastic assistant called Lyla. It was a pleasure to be seen by someone that was engaging, very knowledgeable and couldn't do enough for us, she didn't try to hard sell and the whole experience was great, we had been to other M&P shops and John Lewis and they were not interested. Well done Lyla, it was good to speak to someone who didn't just direct us to order online!Date of experience: 19 November 2023
November 2023 by Louise Roles
Huge shout out to LAXMI for the incredible service she provided to myself and my husband. We were so overwhelmed on what we actually needed to purchase for our first baby and she was like our fairy godmother! She had incredible product knowledge, was patient with all of our questions, was professional throughout and instantly made us feel at ease. We have subsequently purchased a 3 piece furniture set, an iCandy pram and a variety of 'small bits' thanks to the Laxmi in the Southampton store. Highly recommend this store - they have all the latest products and the staff go above and beyond to help you find just what you need.
October 2023 by Sereena Ohri
We had the most wonderful experience with Alex picking out all the items we would need for a newborn. She was so attentive, answered all our questions and was so patient with our family who also joined us! We had initially booked a nursery appointment with John Lewis but will now order the bulk with Mama and Papas, thank you Alex!
October 2023 by Jordan Jones
Janet was very helpful and helped us choose the best products
July 2023 by Penny Cook
Very good. We booked a full works appointment and got everything we wanted with Angela. She was very pleasant and so helpful couldn't do enough. Ordered the pram and furniture with her. Fabulous service
June 2023 by Jackie Gooch
Should be able to award more than 5 stars. My daughter and I went to Southampton branch and the two shop assistants went above and beyond. Amazing customer service, professional, patient and kind. Both an asset to your company. I only got one name Danielle, who even researched what we needed as it was not available in store as my daughter has an older model pram. They made our first experience of Mamas and Papas memorable for all the right reasons. Thank you both.
April 2023 by Martin Hughes
We have just left mamas and papas Southampton and Sam (Assistant Manager) was absolutely spectacular! This was our first visit to shop for baby bits and Sam explained everything so wonderfully and clearly it really helped us to realise what we required and exactly what to look out for in our specific circumstances. We will be back purely because of the fantastic service!
April 2023 by Shane Paddington
Went in there and was looking at car seats and push chairs. No one offered any help what so ever as they were too busy having a conversation with one another. Then when I got help i had to actually wait for them to stop having a chat and then ask about the price of an item that didn't have a price on it. Overall terrible experience wouldn't go back here at all as they're really over expensive and the help you receive is below excitable. I left and went to UK baby centre in Ringwood and straight away got the help needed to choose a pushchair. it's also cheaper by about half the price bought stuff right there. So if you want to know how good this shop is I would rather drive over 46 miles and go somewhere else to get stuff terrible shop I'm also not the only one with this opinion of the shop we have friends who all have had the same experience and haven't brought anything because of it
