December 2023 by David White
Some interesting stuff this Christmas.They are still selling ice-cream in store as well.
November 2023 by Jo Deacon
I always spend to much in
November 2023 by Sue
I rarely give bad reviews but felt so disappointed when I left Hotel Chocolat West Quay Southampton today I've decided to.You can't fault the chocolate but you can fault ethics and this is what this review is concerning.When I came to pay for my purchase, I was asked if I'd like to save 15% today, which I obviously did and asked how?I was advised just by giving my email address. I advised the shop assistant that they already had it, at which point no more mention of money saving was mentioned, until I questioned am I not saving 15%? To which the reply was No!Why, as an existing customer am I less important to a company than one who has yet to provide their email address?I find this insulting and unfortunately too common today.This is the first time I have shopped in this store.The shop assistants are young people just doing their jobs, they didn't care that I wasn't saving money. These decisions are made further up and if the people making these decisions don't care about their customers, where is the incentive for those working in the shops to care. (It's no wonder retail is dying on its feet).There was a time when existing customers were rewarded for their loyalty and before a response is given by Hotel Chocolat, suggesting that having my name put into a raffle each time I purchase matches 15% off at the till when it's been offered, it doesn't!
July 2023 by Kay Morris
Absolutely pleasure shopping with you today. Gifts for friends and a little something for myself. Plus used my birthday voucher, thank you so much. I highly recommend your shop.
June 2023 by M A
I am a loyal customer and i bought so many times chocolate from here! These are the best you can get? Staff are always nice and friendly! Highly recommend this place!
May 2023 by Miss A
I am a loyal customer and i bought so many times chocolate from here! These are the best you can get? Staff are always nice and friendly! Highly recommend this place!
March 2023 by Shar Chaldecott
I just love their chocolates.
February 2023 by Wayne Ghosh
Expensive but a real treat and gift.They will know.
December 2022 by Sean Flood
A wonderful selection of chocolate products, I needed to find a dark chocolate selection and wheat free for someone special.
December 2022 by Michael Bradley
Small store, has good range, back of store has smaller packs and combo deals
December 2022 by Michael Sleeman
Great chocolate good value quilty product.Helpful pleasent staff.
December 2022 by Kim Roberts
Love the selection of chocolate in this shop!
November 2022 by Stacie Wareham
Mainly go in to restock on hot chocolate boxes/pouches. Staff seem unhappy which then passes on to customers.
October 2022 by Scott Wilson
Good stuff in store, staff are helpful and are happy to spend time with you if needed to help pick all the right stuff. Pricey for chocolate though.
October 2022 by John Whitlock
Amazing chocolate could buy a lot more but have to be calorie conscious ??
