March 2024 by Gayathri Abeywickrama
I have been suffering from a cough, and wanted to contact the GP for the third time, as the different doctor gave me a treatment plan for my prolonged cough. Unfortunately, the doctor I have spoken was not available, so Dr Lowe has called me and accused me for calling back to the surgery again. His tone was rude and treated me a stupid person. I was so disappointed and scared to call the GP back. He should not show his anger or the frustration to the patients.Give 5 starts to the reception, these ladies are always very helpful and lovely.
March 2024 by Jun Tu
I made a special call to reserve an interpreter last week, but there was still no interpreter assigned to me during this consultation. This made my consultation very unsatisfactory. I had to make an appointment for the next consultation, which took a long time. i'm very angry about this
March 2024 by Barbara Claridge
This is a GP Practice that is friendly and welcoming. Services offered in good time. All staff are cheerful and reassuring. Highly recommend! New fancy machine in reception snoop in any time for weight, height and blood pressure screening.
March 2024 by Eve Hooper
Have been with Highfield health since 2019 and have not a bad thing to say. Reception staff always kind and helpful and the nurse and doctors I've spoken to have always been great. I've never had any issues getting timely appointments which in the current climate is definitely a rarity!
March 2024 by Belinda Weir
corrupt
January 2024 by Monica Dione
Awful experience, definitely changing gps.I've called and was immediately treated like I was stupid. Receptionist was rude and passive aggressive when I gave the reason as to why I was calling. I was told by 111 to call and get a phone consultation and ended up not receiving one as they 'did not get anything from 111' despite me saying I have just got off the phone from them. Receptionist was doing all she can to get rid of me, Absolutely shocking at how she treated me.
October 2023 by Rachel L
Lovely and empathetic receptionist- did not catch her name unfortunately
October 2023 by Jessie Brice
Deregistered me without any communication! No idea where any of my care records are now!
September 2023 by Hana Pospí?ilová
The lovely ladies at the reception never leave us without a smile and they do an amazing job at managing the influx that must be coming their way - whether that's in person, over the phone or via email. Always extremely helpful and keen to find a solution!Never had a bad experience and always felt listened to. Prescription (repeat or one-off) always get sorted.Can only recommend! X
September 2023 by Meg L
Overall very positive experience, prompt response times and reassuring standard of care.
July 2023 by harry aitchison
poor response time
July 2023 by B M
I have been at this practice since 2019 and can only praise both the speed of being reviewed and ease of using the online system. They have been a very supportive team throughout physical, mental and pregnancy related issues and I have never had to wait for more than a day for a reply to queries. Thank you all so much for your hard work and service.
June 2023 by Fozzi
Deregistered me twice for absolutely no reason, will not be registering again
May 2023 by Alaa Nabil
Very reluctant and never helped
May 2023 by Jacek Dziedzic
I've just moved to this surgery. Was pleasantly surprised by the courteous lady at the reception. I am used to blase and unfriendly personnel in medical centres, and here she got me a telephone appointment with a doctor on the same day, even though I was there around noon, and only registered with the surgery the day before.
