March 2024 by Matt Smith
Shockingly bad service. Dont bother buying an expensive watch from Goldsmiths. Purchased a Panerai watch, it's been faulty twice during first 3 months, the watch is not fit for purpose and of poor quality. Goldsmiths don't want to know, don't want to help, just offered to send off to Panerai which will take 12 weeks.
February 2024 by Ruth Jowett
I can recommend Goldsmiths as a jeweler and also for quality repairs.I have recently used them for a 20+year old necklace {bought at a goldsmiths store} and am looking forward to seeing my favourite necklace again in one piece.
February 2024 by R C
Visited Goldsmiths Southampton to replace my engagement ring. I would highly recommended Sharon and her team at the Southampton store. Sharon was so personable, friendly and welcoming from the start. And we finished feeling like she was on our little journey! Thank you again!
February 2024 by Will Johnson
The Goldsmiths Southampton staff were very professional, knowledgeable and friendly. It was a pleasant and rewarding shopping experience. I highly recommend a visit if you are considering purchasing a watch for life.
February 2024 by Rob Brown
Have used this Jeweler for watch and jewelry repairs for some years now. They have a great range of watches in store. Since their refurbishment, they now offer refreshments and have a small bar.
February 2024 by Peter Chappell
Went in to have a link put in my Cartier,Mel couldn?t have more helpful,thank you for the experience.top marks
January 2024 by Angela Burnett
Such great customer service. No pressure. Polite and treated as a valued customer. Thank you
January 2024 by Shannon
The service was just impeccable! From the friendliness of the staff, to the purchase process, right up to the selection of drinks on offer. Highly recommend.
December 2023 by Julie Johnson
Excellent service from all the staff. They were very polite and helpful and very friendly and helped me choose the watch I brought. They also put a link extra link in the watch and nothing was too much trouble.
December 2023 by Danny Roles
Absolutely Fantastic Customer Service. Today I needed help with some links adjusted on one of my watches, I was greeted by Sara, who although being new to the showroom, was very kind & wanted to help. I was told that Tom would be around 15 minutes and they could see I was in immense pain & drenched because it was pouring outside, so I was offered a drink, Kasia was wonderful & bought me a Whisky. They went way beyond expectations that day. Tom's knowledge of all watches was amazing & we talked for an hour about our love of watches, he was very kind & didn't charge me for adjusting the watch & kindly ordered in a Cartier Santos for me to view in the New Year. Without doubt I will not go anywhere else for my next watch. Thank you Sara, Kasia & Tom, you made my day & I want everyone to know that if they are in the market for the Highest Quality Jewellery or The Finest Timepiece, they can be treated like Royalty at Goldsmith West Quay Southampton.Wishing you All a Very Merry Christmas & A Magical New Year.Thank you Dan R.
December 2023 by scarlett sotiris
Popped in on Sunday 26th Nov, I chatted to lovely man about Omega watches and let me try on the Omega from ?No Time to Die?. Thank you ??????
December 2023 by Claire Blackman
We visited the West Quay Southampton store to get our watches serviced. They could not have been more helpful and welcoming. We have since purchased 2 more watches as we know the aftercare will be superb.
December 2023 by Kevin Saunders
Never known it so hard to spend several thousand pounds with a company. Had to chase them to get appointment but service in store was good.
December 2023 by Tarasak Tuamprathom
Looking for Tag H connect but the server sent me to showroom next doorYou guys lost £1650 today @1400
August 2023 by mark hill
We had a great experience at goldsmiths West Quay southampton, Sharon looked after us and was very helpful and professional. Sharon took her time with us and made us feel very comfortable, no pushy sale all done in a nice relaxing atmosphere, keep up the excellent work Sharon, trust me we all appreciate your efforts.
