March 2024 by Terry Savage
I went to the store, told the salesman what I wanted. I was left to make my choice and now my new flooring has been fitted by two pleasant men. It looks super. Thank you.
March 2024 by Lyn Chamberlin
I just wanted to highly recommend Dw carpets for a very friendly efficient and informative experience for the purchases that I bought. Especially Ed for his patience and helpful advice, great customer service at Netley Marsh and will be back soonMany thanks - Lynda
September 2023 by Kevin Dibden
Very helpful, would certainly buy from them again.
July 2023 by Aishling Wheeler
Recently used DW carpets (Netley Marsh Totton branch) for the first time following recommendations from two friends. Highly recommend, we used them for two bedrooms however still need to have more carpets replaced so will definitely be returning here. They priced matched other shops that we had been to. Dealt with Ed who was so helpful, polite and knowledgeable and was able to meet our budget. They supplied and fitted the carpets and cannot fault the overall service and final finish. Thank you Ed for making the process easy and stress free! Now won?t shop anywhere else.
January 2023 by Andrew Drummond
Extremely unhelpful, went in to the store 28/12/22 following a phone call the previous week. It was clear that the guy there didn?t want to help from the minute I arrived. I get that no one enjoys working between Christmas and new year but surely a sale is a sale which could also lead to future sales. He was rude, arrogant and lazy, I will advise anyone who asks me to steer clear of this place.
December 2022 by Sam Marrinan
Excellent service at both Totton and Bitterne Branches. Great prices, speedy and friendly delivery ??
October 2022 by Sarah Dicks
Very satisfied , came into store chose the carpet and underlay ? the manager was very nice and helpful . The 3 lovely men who fitted the carpet did a very good Job! Thank you !
September 2022 by Ian Longstaff
Huge selection of carpets both end of roll and new. Very short booking time to get carpet fitted. Will come back again.
July 2022 by George Rogers
Brilliant salesman, Jamie. Nothing was too much trouble. I would return again and again.
June 2022 by Vince Champion
I needed a quality carpet to be supplied & fitted within six days!!Having visited DW Carpets Netley warehouse/showroom (at 5.30pm on a Tuesday) their attention to detail was absolutely first class, knowledgeable, courteous & extremely helpful and certainly no pushy sales people here.Having selected the carpet range (but not the colour) I gave the room sizes and requested someone to visit to measure up and confirm the ?set in stone? price for a supply and fit. The appointment was made for the next day (Wednesday) at lunchtime.Wednesday late morning I received a phone call saying that the estimator could arrive an hour earlier would that be OK ? yes please.Once the estimator had measured up, I arranged with him to re visit the showroom some two hours later to confirm stock levels and the ?set in stone price? and to see what could be done to help my supply and fit deadline.Upon returning to the showroom my preferred carpet stock levels were checked and the price was given in a written format ? I was a happy customer, now to discuss when the fitting could be done and, after ?juggling? their fitters planned jobs they confirmed the fitting could be done on Thursday afternoon ? AMAZING. I went through the order, paid for the carpets and was asked for the fitting charges to be paid direct to the fitters.Thursday afternoon the fitters arrived and the two of them mirrored the same service and approach of their colleagues from the showroom warehouse, they were knowledgeable, courteous & extremely helpful again.From Tuesday evening at 5.30pm until Thursday evening at 6pm to select, purchase and have fitted my new carpets ? WHAT A FANTASTIC SERVICE.My sincere thanks to the entire DW Carpets Team, in particular:Ed in the showroomJoe in the estimatingAdam in the fittingLee in the fittingIt was a pleasure to deal with all of you and I can only say a BIG THANKYOU for everything you have done.I will be using DW Carpets again and I will be recommending them to everyone.DW Carpets are run like a Swiss Watch, I think mainly because they a family run business with nice people on board who are interested in what they do and more importantly, they all care about what they do.
June 2022 by Kerry Kilgour
Plenty of choices so many that it made it difficult to choose Staff very friendly and helpful will definitely use again Their beds are very good prices too
May 2022 by Serena Dallas
Very helpful, able to get the fitting booked in promptly. Great selection of carpets, remnants and very competitive prices.
April 2022 by Terri Brown
I always try to shop locally but its not always possible, especially when there are cheaper chain stores not much further away... however in this instance DW are competitive and helpful and know their stuff. I went in with a picture of a carpet i had seen elsewhere,that was going to cost a huge amount per m2... the salesman listened and questioned and i ended up with a better quality carpet for half the price. We have been using this company since we moved to the area 6 years ago.
April 2022 by MIKE PALMER
Good quality carpet , reasonably priced and expertly fitted to my hall , stairs and landing by Adam & Lee .
March 2022 by Liquorice Papers
I always buy carpets from this place. The off cuts are brilliant. You can get good quality carpet, cheap.The staff are always helpful. Thanks to the young man who served me and put the carpet in my car - much appreciated
