January 2024 by Sophia Watson
I came into the Dreams store in Southampton om Boxing Day last week. I needed a bed desperately as I was suffering from hip and back problems.I was really impressed with all the staff. I got a nice cup of tea. They were so friendly! Riima, the sales consultant, was so friendly, warm and let me take my time lying on the beds and trying them out. I chose a bed, and Riima arranged for me to have a 10% discount on top of the huge discount already set, and made really good 2 yr 0% finance deal for me. I left with a free thermapur pillow. Would definitely recommend xx Thank you Riima!!!
December 2023 by T T
Excellent sales service by reena
November 2023 by Dean Sitch
We went to your store today with an air of trepidation due to previous experiences. I say this as I was delighted to be met and helped by Chloe. She has a fantastic manner and great knowledge of all the products available in your store. Great asset to your business. We bought and are now awaiting delivery of a very comfortable bed and mattress. Highly recommend. Much better service than John Lewis on the day !! Made to feel instantly welcome. Drink offered and we used the great technology to help us with our choices.
November 2023 by Janet Sullivan
Chloe was amazing, she took care of everything. Thank you so much ?
November 2023 by Nick Buckle
Loads of beds. Sales staff very helpful, would buy again.
October 2023 by Sharon Farmer
I have an adjustamatic bed. I was told they are specialist mattresses and the need someone to come out to the house. NOT SO it seem. I went into dreams in Southampton and met a lovely lady named Jan. She told me that they can't do that for me. I went with my brother and sister-in-law. Jan put me on bed that scans you and takes measurements. It finds all your pressure points. Just like magic it said I needed a firm mattress. I was worried as I have a firm mattress that I can't sleep on. Jan showed me one bed which was lovely and comfy with a firm pillow. She then showed me another one, it was perfect. I said it was the one. Whilst I sat at her desk she asked if I would like a beverage. She also sold a mattress to my brother and sister-in-law. Jan was absolutely wonderful throughout and I would recommend Dreams to everyone. I'm a very happy customer.
October 2023 by Juliet Mosney
I had phoned ahead to Dreams Southampton and mentioned the bed I was interested in. On my arrival, Rima greeted me like a friend. I was immediately offered a hot drink and taken straight to the bed, which she remembered I had enquired about. I was offered pillows to trial the mattresses. An excellent balance of expert advice and leaving me with time to trial the mattresses. Everything was explained very clearly, included finance options. Brilliant, friendly service which led to me purchasing a new bed and mattress.
October 2023 by Yohannes Kidanemariam
Amazing customer service experience! Great quality stuff! Rima was very kind and helpful in helping me choose what was right for me. I am very happy with what I have got. I highly recommend Dreams Southampton!
September 2023 by Pauline Howes
I had the best assistant ever in helping me choose the right single bed with mattress and a double mattress. Janet explained about every bed she felt matched my requirements, listening to my issues and suggesting accordingly.
September 2023 by Shagufta Manzoor
Rima was excellent. Very helpful. Offerd us drinks. She was friendly and very welcoming.
September 2023 by Debbie Tracey
What helpful staff . I hate shopping so no nonsense get what I need attitude was matched by the sleep system bed and great staff , purchased what I needed .
September 2023 by Sara Nogueira
Scott and Rami at Southampton yesterday we're very helpful and extremely nice! You could definitely tell that Scott knew his trade and he gave us some really good advice. We got out of there with a new bed!
August 2023 by Julie Wellls
I phoned Dreams this morning and spoke to a really helpful lady called Rima. I had a few questions to ask and she sorted them all out in a polite manner. My transaction was completed satisfactorily.
August 2023 by Tony Zac
Been there a couple weeks ago and very good service by offering us free sleeping analysis. Although we didn?t get suitable bed and mattress, we found suitable ones on their website! Good bed brand!
August 2023 by sven helmstedt
We had impeccable service for Jan and the team. From the friendly greeting to purchasing the customer journey was seamless. Making us feel at home with beverages and good conversation. We really enjoyed our experience and got a bargain. Delivery is quick, which is a huge plus for us. Thank you, Dreams Team Southampton.