January 2024 by C w
Really helpful staff
December 2023 by eberry91
The selection of full and sale priced shoes was good and staff were friendly. It felt like such a shame that the children's area was upstairs though. It would work if there was a lift as I'd have been able to keep my very active toddler in her pushchair. Once out of it and carried up the stairs she was determined to explore on foot. The staff member was understanding but I was constantly worrying that my daughter would fall down the stairs so couldn't have a proper look. I'd only recommend going if you 2 adults for 1 young child.
September 2023 by Maria Stote-Clark
I went into store about a month ago at my wits end because I couldn?t find a pair of shoes for a dress that I?d brought for a wedding. I went in and showed two very helpful employees the dress and they immediately knew which pair I needed to complete the look. Today I attended said wedding and wore the pair together and they were absolutely right they worked amazing. I cannot thank them enough for their help. I can?t remember their names but I wish to thank the young lady and gentleman who helped me. You guys are amazing 20/10 will definitely be back in future for further advice. Maria x
August 2023 by Ali Okete
I didn't feel the member of staff had been properly trained to measure children's feet. She didn't listen to what we were looking to buy and the shoes she suggested fitted, definitely didn't. When I questioned the fit, she suggested insoles. Went elsewhere in the end.
August 2023 by Luiza Roberta
Good quality shoes. A big thank you to Selorm which looked after me and had an impeccable customer service.
August 2023 by Roni stitch
We where seen by a lovely girl called Maddie , we came in to get our little girl meshered up for her first ever shoes now shes trying to walk we felt realy cared for she didnt mind us snaping a couple picks as we went along it sounds silly but after a long road to getting to have our own baby this was one of the experances we where realy excited for and im so glad we where cared for by maddie she was lovely and a credit to your staffOn the off chance she rembers us we where the rainbo shoes in a 3g , rainbo shoes for the rainbo baby
June 2023 by Marie Potts
I went into Southampton clarks yesterday. Wow what a wonderful experience. The young lady Meg was just wonderful. And I'm so pleased with my shoes. Thank you Megan
May 2023 by Genyrra Pieterse
The staff were professional, friendly and very helpful. They attended to our needs and made us feel welcome. The Shoes are on the pricy side, bit worth every penny. Will definitely shop at Clarks Southampton the future
April 2023 by jabez Maclaren
I have bought shoes from Clarks for years but my last experience has been very disappointing . I bought the boots one year ago and was extremely happy with them. I noticed around Xmas time that the stitching was unravelling but didn't get round to contacting them till March - when I sent them the photos they told me that as the boots are outside the 1 yr warranty period they wouldn't replace them. I couldn't believe this as I would have thought that Clarks shoes would normally last for years. Very disappointed by the quality of the boots and the customer service..Obviously not the same standard that the used to be..
April 2023 by Melissa Roynon
Went in to Clarks today to get my son measured for his first shoes. All the staff couldn't have been more helpful. Just simple things like finding somewhere safe i could leave the buggy. It felt like nothing was to much trouble. I was so impressed with the lady who did my sons measurements. Tony talked him through everything she was doing and made us both feel very comfortable. She had great knowledge and helped me make the right decision in shoe for him. Would highly recommend and will definitely be going back.
February 2023 by rajani gosala
We have been buying clarks school shoes for my children since 10 years now. with our recent school shoes purchase for my son who is 4 yrs old for 50£ , the shoes sole came apart in 4 months time. When I asked for an exchange, the lady in ground floor first asked me to get my son saying they have to measure his feet as kids feet may grow up every 3 months. If his feet size increases they wont do anything. If not, there might be a chance. The lady was not humble and I felt like they were trying to get rid of the task. I took my son to the store the following weekend, his feet size has not increased at all. Still they said they cannot exchange as it's been 4 months. They may consider if it's 2 months. The staff member also said if they exchange for us they have to do this to other customers. May be they dont want to cultivate good will behavior may be to their customers. That's what I felt. Also, the lady was rude and didn't respond better when I said" I understand their point , however, 50£ spent on a 4 yr old shoes should have some value." I atleast expected they would try to repair it with glue or something. They did nothing and just declined helping us and all the staff I saw were not at all bothered... Not the manager not even the other ladies. If such a well known brand for footwear doesn't consider about customer's satisfactions, there is no use of buying shoes that are so expensive. Better to try in other brands like next or m&s etc.
January 2023 by Andi Rei
Always nice but a bit dear.
October 2022 by Samar Mansour
very nice people serve you there.
October 2022 by TheSwampe
Staff never seem very friendly, it kinda feels like you are bothering them. Shoes are what you would expect though.
August 2022 by H J
Have visited more than once over the school holidays to be measured with the intention of buying. Each sales assistant gave a different sizing (not in line with growth!) 26/8/22, we were served by a young curly haired girl who not only incorrectly measured my child's feet (feet were visibly not flat) but had no sensitivity in dealing with children as well as a disgusting attitude when I didn't make a purchase this time due to availability of desired item. RETHINK YOUR 'SEASONAL STAFF' PLEASE!
