September 2023 by Mat Sibley
Fantastic shop and great customer service love the authentic nostalgia the place carrys with itReminds me of open all hours arkwrights
August 2023 by James Norquay
First time using this fantastic shop and what a pleasant experience! Everything I needed was available - caustic soda (which is hard to obtain in person now), drain snake, industrial gloves, step-stool, handled scrubbing brush, and even perlite for my indoor plants. Very reasonably priced. The chap was very friendly and helpful.This will be my first stop for household hardware going forth!
March 2023 by Kwacker
Great place to shop for your bits and pieces Chris is a lovely chap with great knowledge and it?s been in this family for years and years can?t beat it. You just don?t get places like this anymore. Will be definitely going back again soon Kev??
March 2023 by Tessa Barratt
CLARENCE HARDWARE IS A SUPER FRIENDLY STORE OWNED AND RUN BY SUPER KNOWLEDGEABLE CHRIS A VERY OBLIGING HELPFUL SHOP OWNER
January 2023 by Holly Ashcroft
Really genuine guy, doesn't just push for a sale. Also super helpful and had such a range of products at a great price. Got a suggestion that some wing toggles might work for a shelf we had some trouble with from IKEA in our new build with strange walls. Worked great!
December 2022 by Alex Tarling
Really upset my elderly Mother when she came in to ask for a part for her toilet. Man was very rude to her claiming 'I don't know what you're on about so I can't help'. I'd told her to try this shop as it's local and I assumed they'd be nice and helpful. Apparently not, disappointing.
June 2022 by Penny Cooper
Always good helpful service, has most things. A good shopping experience.
February 2022 by ally ready
Fantastic range of goods. Great service. One of the few shops where when the wholesale price comes down, so does the price on the shelves. I highly recommend this business - real old school.
December 2021 by cliff bird
great little shop. very friendly staff. might be a bit dirty looking and hard to find stuff. but ask and they will show u were it is.Its been there for as long as i can remember and im in my 60's and cheaper better quality items than the big DIY shops.Sometimes they might tell u u can get the same thing elsewhere cheaper rather than trying to get u to buy from them lol. Like a step ladder they said it will be cheaper at wilko but found theirs was better quality than wilko and only a bit more expensive and not as far to carry home so bought theirs instead of the wilko one.Even during the lockdown they stayed open but didnt allow anyone in the shop and served u at the door. or ring them and tell them what u need and they will get it ready and hand it to u at the door.1 review said they were a key worker and the staff was rude. well think again about that as ive found key workers r the rudest and push in line to get served 1st and most dont even wear masks and complain about others not wearing them.Ive bought face masks from this shop and they were far better than the ones issued to the NHS. NHS masks r only 10% effective the masks from this shop r about 60% effective.
October 2021 by Emma J
Brilliant shop, like a little Narnia. Staff are really helpful and knowledgeable. A little gem
September 2021 by David
It's worth shopping here just for the experience - it's like stepping back in time. It's also my "go to" hardware shop for whenever I have a quirky problem to solve. Need a replacement cheesewire for a cheese cutter? Sorted! Need advice on what sort of oil to use on wood? Sorted!
June 2021 by Gabrielle V.
An absolute gem! I went there searching for guidance in getting soil for my newly gained hobby. The lady and the gentleman, on both occasions, were VERY helpful and kind! I got the soil I needed, now I hope they will have soil for Orchids soon too! Will definitely be back and I definitely recommend! They definitely know what they are doing and are always interested in researching further on the go in order to make sure you will get exactly what you need!! THANK YOU for being so kind and helpful!! :)
April 2021 by patrick leonard
Been shopping here since 1958 when my mum sent me to buy paraffin for our heater. Great range of items, keys cut, foam cut to size and friendly helpful staff. Cheaper than B&Q.
September 2020 by Mike Burrows
I Went to this very run down store in need of some bits new to the area due to being a key worker . The shop keeper was very rude to me forcing me out the door. Shouting and slapped the door in my face.i was not able to get a bike pump so I can stay fit in this crazy situation. Do not recommend this seller he?s totally paranoid with regards to the virus and was incredibly rude I was most upset by his overreacted reaction. Looking also making a formal complaint to surely shopkeeper society or Southampton city council.
September 2020 by Arthur Longhurst
So incredibly helpful and friendly. Perfect place when you after an obscure part that no-one seems to know where to get. The level of customer service at Clarence's is unbeatable. Highly recommended.
