October 2021 by David Smith
Whatever you do, do not buy your carpet from this store. The worst customer service and experience I have ever received. Chris the manager at this store is a liar. He will do everything in his power to get you off the phone and lie to you continuously. He will never reply to your phone calls or emails and will promise you call backs which never happen.This store does not even deserve 1 Star. Absolutely disgusting.
September 2021 by Chris Clark
Well stocked shop.
June 2021 by Dan Lea
Do not buy from this shop.The customer service is shocking.They fitted the wrong carpets in our house and have left two doors off their hinges because they failed to tell the fitters that they needed trimming.We have followed the complaints procedure and went round in circles.It's been four weeks and nothing has happened.The reply to this will be an apology and a request to email the problem, which we did four weeks ago, and then nothing will happen.
May 2021 by Mr D Lea
They fitted the wrong carpets in two rooms. Said they would shave the bottom of the doors but the fitters they sent round, who were stepping in last minute for someone else, didn't have that tool in the van. We now have two wrong carpets, two doors off their hinges and no idea of when it will be sorted. No apologies in any of communication from the store manager.We have emailed customer services and are still waiting for the problem to be resolved. The fitters did a great job. They were not told about the doors and they were given the wrong carpets.
November 2020 by Duncan Metcalfe
Our in store appointment was cancelled but we weren't told until we showed up on the day. After this we tried a telephone appointment but ended up having to call them because they "missed that email", at which point they told us they couldn't have any floors fitted until mid-January.We need to floor an entire house and they wasted a whole week of what was already a short deadline.DO NOT use this store, they are incredibly disorganised. Go to Tapi carpets instead! We did after reading some of these other reviews and Tapi carpets have been amazing!!
October 2020 by Adrian Neary
Ordered carpet end of June, still not arrived. Kept being lied too with should be here next week over and over again. Then they said it was in warehouse at purfleet 3 weeks ago and they would fast track it here within a week. Once again lies. Never turned up, next call they couldn't even tell me where it was. Never use this shambles ever again should have just gone to tapi who are next door.
October 2020 by Liam Osborn
Not worth 1 star at all brought carpets in novermber 2019 nothing but problems almost a year on. They will never blame the fitters but the product. save your money as once they have it you no longer get what you paid for.
October 2020 by Syed Liaquet Ali
Waited over 20 mintues to be served but only one staff busy with customer. Went next door bought a better carpet at a great price from Tapi Carpets.
October 2020 by Simon West
Excellent customer service. The manager Beth couldn't of been any more helpful. Prompt communication as soon as they had to cancel my fitting because of the lockdown. Followed up by rebooking and fitting my carpet in 3 days! Thanks Josh....?
October 2020 by Sophie Milligan
when inside they was nice.Unfortunately that is where the good ends... i ordered carpets going on nearly 8 weeks ago. i was told it could take 4 weeks to be fitted ect but since i ordered them i know nothing more... i have called carpetright twice to be told someone will call me back with more information but no one ever did both times and everyday since i have called them atleast 10 times to just be hung up on because their voice mail is full!! this is NOT good enough.... very bad customer service if you ask me, i wouldn't bother wasting your time here.. cause you will order your carpets and never know whats happening next with them.... NOT happy.
July 2018 by lynda pike
Btillient staff so helpful.
May 2018 by Ben Britton
The best customer service I've received in a long time! I have to say that Tom has been an absolute breath of fresh air; laughing and joking, whilst getting every detail of my requirements to the tiniest detail. His attention to detail, as well as constant and consistent updates on my order and the progress of everything has been second to none. Thank you Carpetright, with special thanks to Tom. I hope the store manager reads this and realises what an asset he has in his team.
April 2017 by Kerry McClory
Was estimated on a small and a large 2 bedroom house and price was great so cancelled a previously booked carpet as she states they where cheaper, had the guy come out to measure and was over double the estimation spoke to a manager in store and he was so rude and stated only an estimation which is all well but an estimation is meant to be a close price not over double the price then he phoned me after talking to the sales woman who may I add he couldn't blame quick enough that she had only been there for 2 weeks she then lied and said I had bought my own measurements in which was incorrect. Have emailed the CEO of this company as the managers let alone the floor staff need training in customer service and satisfaction!!!! Never again complete and utter scammers!
April 2017 by Richard Lloyd
Just called to get appointment for fitter to come measure stairs ,lounge,hall way.Told we would have to visit store and choose carpet ?? Even though I explained we had a carpet in mind from them but wanted measurement to cost carpet........Nope! Need to go in store as they need to know what products they need to supply??????? What?
Oh well carpet barn then I guess.poor sales Carpetright.
March 2017 by Neeraj kaushik
So bad didn't know what they are doing as they quoted me 8 grand then six and selling me wrong amount of material which is off one grand. This is the numbers given by the manager himself. Very lazy one guy says they can do this other says different story in the same store. Measuring carpet in wrongly and underlay wrongly. Will never ever recommend ppl to go to this very unprofessional people who think that customers come to them to buy vegetables and don't bother to cater their needs. They confuse customer so much that at one point I thought I m not even get the job done from anyone at all. So much time got wasted.
