January 2024 by Oliver Grout
Erin was excellent and very friendly. Food was delivered quickly and tasted great.
January 2024 by Princess Uy
My overall experience here was excellent! I came with my husband for dessert, and we couldn?t have chosen a better place. The staff were extremely welcoming and helpful. The food was sumptuous and the pairings were perfect. Presentation was beautiful too. This cute Italian restaurant is the perfect place to spend some quality time with family or friends! ??
January 2024 by georgios papadopoulos
"I had an amazing experience at this Italian restaurant! The pasta dishes were delicious, and the staff was incredibly friendly. The cozy ambiance added to the overall enjoyment. Highly recommended!"
January 2024 by Julie Brannigan
Lovely lunch. Menu is small but very adequate. Really enjoyed our
January 2024 by Chris Banks
Very poor service. After being seated we waited 15 minutes without being being seen to by the service team. Another family of 8 turned up and were served almost immediately. When we made staff aware there was no real apology and we left. It?s a shame as the food is good and we had eaten there a couple of days before.
January 2024 by Natasha Cox
It was the first time we ate at this restaurant but sadly was disappointed with the food. The service staff were friendly and efficient, although we waited a long time to receive our food (this had nothing to do with the waiting staff). The breads served as a starter were hard and felt stale. Very dry, even with the oil and vinegar. The main course (ricotta and spinach ravioli) was dry and quite bland unfortunately. I also tried the rosemary and parmigianno fries but couldn?t eat them as they were so hard (too overcooked for me). Just disappointing as I really looked forward to what I had ordered. The waiter was helpful though. The fresh lemonade was very nice, just hoped the food would be better.
December 2023 by Antonio Passaro
I can bet you can?t find another restaurant like Carluccio?s. Highly recommend. Staff very welcoming and attentive, Manager was really caring of his customers. Food was amazing from the starters to the desserts per i palati fini.I will deffo return, can?t wait to have Chicken
December 2023 by Aldwin Pablo
The service throughout my visit was friendly and so attentive, striking the perfect balance between professionalism and warmth. Our server made excellent recommendations.Carluccio's isn't just a restaurant; it's an invitation to take a break from the everyday and immerse yourself in a little slice of Italian magic.My wife and friend?s choosy taste buds are satisfied with the meal. Perfect lunch.Have a blessed Christmas to all the Carluccio?s staff and more power to you all. God bless!
December 2023 by mariza gonçalves
Always a good option to fill your belly if you are shopping around West Quay. Be mindful that you might have to reserve a table during weekends on the run up to Christmas to avoid disappointment.Food is excellent, the chefs are so kind and make sure the food is served on a high standard. Service is wonderful and the waitresses are always so kind, they also make sure the food is hot and presentable when it comes to my table! The prices are good for the portions and the lovely food. I?m a fan of the breakfast , specially the pancetta pancakes ? the location of the restaurant is great, avoiding you having to climb up to the 3rd floor to have some food
December 2023 by GM ltd
Stumbled upon this budget-friendly Italian eatery in the heart of Southampton's city centre, nestled conveniently within the West Quay mall. Despite its modest setting, the flavors here are anything but ordinary. From wallet-friendly pasta dishes to flavorful desserts, the menu offers a pleasant surprise for those on a budget.The efficient service ensures a quick and satisfying meal, making it an ideal spot for a shopping break or a casual lunch. The cozy atmosphere and welcoming staff like Federico who served us, contribute to a pleasant dining experience. If you're looking for an affordable yet tasty Italian option in Southampton, this spot in the mall is a hidden gem worth discovering. A win for your wallet and taste buds!
December 2023 by Jo Dodd
Staff were excellent it was very busy and not very many of them. The restaurant was cold people sat eating with their coats on! The food should have been great had it not been served cold. Chicken dish was served stone cold so was reheated but only the chicken the rest was cold when it reappeared The pasta dish was very hot on the inside (the sauce) and pasta lukewarm . Dispointed as this was a special occasion should have made more of a fuss but we had already waited a long time ( over half an hour) for the main course and we had needed to leave.
December 2023 by Salentalk
A delightful Italian spot in the heart of Southampton! The central location, cozy atmosphere, and flavorful dishes make it a go-to for a satisfying Italian meal. Friendly service and a menu with diverse options. A tasty and convenient choice in the city center!
December 2023 by Martina Pashova
The staff's friendliness and willingness to assist truly stand out, and the food consistently earns a perfect 10/10. This restaurant has been a regular spot for me from a long time and they?ve never failed to
November 2023 by Alexandra Kondrashova
Place is careless with people who don?t care about anything but money. They even either threw away or stole a gold ring that was accidentally left in the bathroom. Called, the ring was given to the manager who said they?ll give it back when claimed and it disappeared. No one knows where it went to and nothing was even offered as a ? we are sorry we lost your ring?. Food isn?t good either, too much onion everywhere and waiter didn?t ask about allergies. Horrible experience.
November 2023 by Katherine Green
Extremely disappointing lunch on Friday 13th October - was obviously a bad luck day for us!! My Mum and I wanted to enjoy a glass of wine with a spoiling lunch whilst having a catch up and shopping day so opted for Carluccio's - oh boy we should have gone to Pizza Express or even Pizza Hut!!... Couldn't fault the staff seating us, taking our order and the wine was lovely however the food was terrible. Luke warm, tasteless and served on cold plates. My lasagne was tiny for £14.95 and mine at home is so much better, I was expecting more from an Italian restaurant version. My Mum chose Chicken Milanese which was again luke warm and looked appalling on the plate. When our waitress asked how our lunch was I did say it was cold and that we were both disappointed with our meals, but by then we'd almost finished (well 3 fork falls and mine was gone!) so didn't want what was left reheated in the kitchen microwave. We declined dessert and coffees as we just wanted to leave to find an alternative destination to finish our lunch.When given the bill we had 20% taken off and I have since kicked myself for not making more fuss as both our meals were awful. Whilst sat in the restaurant we completed the online review from the QR code on the receipt - we have heard nothing back.I would not recommend this chain restaurant and will never visit a Carluccio's again.
