March 2024 by Barry Stride
Lovley place for on the water front,we had festive meal the food was lovely.
March 2024 by Ursula Symes
Was eating in the restaurant with some friends. Staff very friendly. Especially Vamsi, the waiter was most helpful and very friendly. My friends all had a coffee after the meal, but I was full up after my nice lunch. So I asked him if I could have a biscuit that normaly comes with coffee and he brought me 2. Most kind if him. Will defo go back very soon.
March 2024 by Olga Olga
Great views, lovely food and coffee. Staff and service is horrible. Unfortunately poor trained staff letting the place down.
October 2023 by ZarzaTravels
Went with a friend for a bite to eat at lunch time. Hugely disappointed in the quality of food produced. The vegetable samosas and calamari were clearly frozen from a cash and carry - nothing fresh or homemade about it. Not what we expected in such an establishment. Coffee was average - but wouldn't come here again. Much better places just down the road in Hythe town.
September 2023 by Gavin C
Booked a table, didn't get seated until an hour after the original booking time, took our drinks order then we ended up having to go to the bar to get them ourselves. No-one seemed bothered about bringing us any menu's so we got them ourselves, so fed up in the end we walked out & went elsewhere for food. The place had approximately 4 tables of people in so not busy, waitress was very rude & couldn't really be bothered. Would not bother going back again whilst they are running the place.
September 2023 by Shellyframe
We had breakfast, never again. It really was terrible and to have paid for it is salt in the wound. We had to look through the menu standing up at the bar ie to order before you sit down. Then we weren?t allowed to sit at a table as that?s for hotel staff - despite not a single person being in the restaurant. This is the terrible customer experience before the sun standard breakfast arrived. The breakfast was hard poached eggs, slapped onto the toast. The cheapest and smallest eggs in the world. No taste. No care and attention in anything.
September 2023 by large2019
The food was superb. I had grilled sea bass on a prawn chowder and baby potatoes (in the chowder), my wife had glazed salmon flats on an Asian stir fry and both were excellent.
September 2023 by Diane V
We stayed here fir one night wish it had been more. Food excellent 3 courses and wine. Beautiful views across Southampton harbour
August 2023 by jonathandT78MR
After many recent bad experiences with service we very nearly never came back - however on our most recent visit the food was excellent (as always) and the waitresses Emi & Lucy were fantastic. Boathouse - please keep hold of Emi & Lucy!
July 2023 by A C
I rang this hotel and I was very shocked with the response of the management as I was asking information about what to do in the area while I was making a booking at the BoatHouse Hotel in Hythe. I wanted to book a room but I didn't record any interest from the hotel about my needs and what to do in the area! They were not interested... Therefore I decided to stay somewhere else as treating customer fairly was not a priority or important to them!! I don't recommend this place whatsoever and I believe the person I spoken to was very rude.... Not recommended..... and stay away from them.....
July 2023 by Elliot W
Extremely disappointed with this hotel the manager/owner Roshan seedheeyan has no clue on how to run the business and is extremely rude I tried to cancel my booking but was told as I was 30mins in the 48hour cancellation policy this would not be possible but was originally told this wouldn?t be an issue and would be able to have a refund. But after calling back to confirm this I spoke to Mr seedheeyan who refused the refund due to being very quiet and not having many bookings this appeared to be a lie as I later found out they were fully booked. He clearly just wanted to keep the money £160 certainly over priced for what you get. I stayed on my own without my partner in the end out of principal. On arrival you enter through the restaurant which looked messy and smelt of deep fat fryers certainly not what you would expect from the photos I will though admit a lovely location in Hythe. The rooms are very basic and if you pay for bed and breakfast don?t expect a cooked breakfast as this costs you extra which is not mentioned when you book, you do however get a continental breakfast but this isn?t even something to shout about. All in all a very terrible hotel and all due to the shocking management who I?m told is not a people person rather comical for someone in the hotel/restaurant sector. I recommend you stay well clear of this hotel unless overpriced rooms and poor customer service from management is your thing!!
July 2023 by Jula0503
Poor service, missed off one main meal from our order (only 4 of us dined) had to wait to have it cooked. No real service. No one checked in with us. Had to ask for fresh cutlery. Have to order drinks at the bar having sat for 15 minutes waiting to be served as no one told us this on arrival. With the exception of one staff member no one seemed to know what they were doing. Chaotic. Bar was very dirty littered with used glasses and split drinks. Food is ok nothing special nothing particularly great either. Will not be visiting again.
July 2023 by A H
The management at this hotel is terrible. I would never go here again, or recommend to anyone else. Everything is too much trouble.
July 2023 by JoanneW1993
Having Stayed In This Lovely Location Plenty Of Times Before, We Decided To Book A Room For My Partners Birthday. The Actual Staff Are Friendly And The Rooms Are Great......, But On This Occasion We Had A Problem With The Water In The Bathroom Not Heating Up And For £150 A Night, You Would Expect To Have Hot Water !! All I Can Say Is......The Manager / Owner / Director Really Does Need A Lesson In Customer Service !! Having Complained To The Staff, My Partner Tried Reasoning With The 'Manager' On The Phone (As He Was Not 'On Site'). He Was Very Abrupt & Rude... And He Actually Reduced My Partner To Tears !! Totally Unacceptable In My Eyes . We Will Not Be Returning. Unfortunately, We Have Recommended This Hotel To Many, Many Friends, Family & Even Our Customers, But Now I Will Definitely Be Advising Against Visiting This Hotel. Utterly Disgusted With The Management
July 2023 by Carol Bartens
We visited the restaurant earlier today on a trip to Hythe, we were very impressed with the excellent service and the quality of the meal it was delicious. The location is fabulous looking out over the marina, we were very fortunate with the weather which was a bonus to sit outside. Highly recommended to friends and family, will definitely be making a return visit.
