January 2024 by ellie Fripp
My recent visits to Bella Italian left me utterly disappointed. During my first visit with my family, we were delighted with the set menu and the affordable £5.00 bottomless drinks. However, my subsequent visit on a different day was marred by inconsistency and poor service.When my partner and I arrived, the manager explicitly stated they weren't accepting gift cards or vouchers that day. Despite complying, when we attempted to order as we had during the previous visit, the manager refused to honor the set menu and drinks promotion, causing frustration and confusion. This inconsistency in applying their own promotions was extremely disappointing and led to an unpleasant experience.Consistency is crucial for customer satisfaction, and the lack thereof during my recent visit was disheartening. I hope Bella Italian addresses these issues to ensure a more reliable and enjoyable experience for their patrons in the future
December 2023 by Mark R.
We booked as a group of 5 family members intending to use Tesco Clubcard vouchers but were told these were no longer accepted on Xmas Eve - this is despite the fact we?ve used them on Xmas Eve for well over a decade and there is nothing on the Bella website advising of this. Waiter also spilt soup on one of our group but no offer was made to apologise for this - such as a free drink or dessert
December 2023 by Martha C.G (Martha.C.G)
Beautiful place and tasty food, as well the service was helpful and efficient. I strongly recommend this place.???????
December 2023 by Ganeshbabu Mohanasundaram
What an place for Italian dishes. Just Wowwww, I loved their Hot potato, Pizza and Dough Balls with Mozzarella. I feel bad for not visiting this place for last 2.5yrs though it?s just 500m away from where I live.Kid-friendliness: Perfect place for kids with good kids menuWheelchair accessibility: Yes, wheel chair accessible
December 2023 by Jennifer Brown
Personally I will NEVER order for delivery from this restaurant again.The chicken cacciatore was cold and congealed and mean. The garlic bread though in a large box was a pathetic couple of slices and also stone cold. Horrendous rip off.
October 2023 by Carole Gadsby
Bella Italia is one of mine and my granddaughters favourite places to eat, but today it was a real let down. Firstly we received our drinks and they were flat the waitress re did them but came back practically the same. The food service was very slow we waited an hour (although it was practically empty) and when it arrived it was cold and it was left on the side for serval minutes before collected and brought to us. When our mains did come mine had a long black hair in it, see picture below. The two pasta dishes were delicious but this was just disappointing.
October 2023 by Sian Kirk
Bella used to be better than it is these days ....understaffed now one waitress covering the lunchtime is ridiculous! was told wouldn't be served outside with a pizza because not got time to bring food outside so could only get a coffee and then it didn't seem a popular request but we had our puppy with us so couldn't come in ....I've never known that you can't get any food outside with a drink ...there is no reason for this new rule other than the restaurant does not have adequate staff ...have always gone to Bella Hanover and top of town small Bella have had a family member work in both for many years and have had many good meals and occasions there....but wouldn't consider it now certainly has lost its appeal
October 2023 by Emi Smith
Visited Bella Italia on Monday with a friend. The food was good and the staff were lovely and really looked after us, considering how busy the restaurant was with other customers. They were clearly understaffed but it was a positive experience either way. I recommend the chicken Milanese and will come back again!
October 2023 by Elizabeth Leal
The pizza was small and the crust was extremely thin. I also ordered the pasta. At first I was shocked by how small the portion was but then I realized I was glad that it was small because it tasted like cardboard. Also, I requested napkins and intensiva and did not receive any.
October 2023 by Sharon Pike
Main meal was okish. A microwave meal would be nicer.We had to wait ages for the desert, then one turn up before the other. My partner had time to finish hers before I got mine.It's not like it was busy. There was actually 3 couples in.The staff were standing around chatting.If the chef couldn't handle a few people. God help when it's busy.
September 2023 by Mantas N
Nice food friendly staff. Izabela was great Food arrived on time King prawns are amazing Clean inside
September 2023 by lemonc956
It was almost empty when we got there at 2.30pm on a Saturday. The staff were busy chatting amongst themselves to notice we were there waiting. The food arrived it was okish. A microwave meal would of tasted better. Infact the desert was half frozen. My desert when it arrived about 5 minutes after my wifes, was so crispy I couldn't get a knife through it. I don't understand why the staff were so slow it wasn't busy. There were literally 3 couples seated. If the chef can't handle that, God help him if it gets busy. If I didn't have a restaurant voucher I wouldn't of gone there.
September 2023 by Izabela K
Arrived Monday afternoon Pleasant atmosphere and tasty food Only one lady ,but service was great Definitely coming back
September 2023 by Angie463
There seemed to be just the one waiter to deal with the whole place so service was very slow, although he was a pleasant enough guy. Ordered drinks which arrived after a short wait, then took a while for him to take our food order. After more than half an hour our pizzas arrived and just the look of them was very disappointing, so thin and dry looking. We were provided with a pizza cutter but still had difficulty cutting them, definitely couldn't have done it with just a standard knife and fork. In the end we just picked it up and ate with our hands, it was reasonably tasty but nothing special. We won't be in a rush to return here when other places offer much better pizzas.
September 2023 by 292jones
We arrived and it was just ourselves and another table. The manager was looking after our table which she did not seem happy about. Questions were met with one word answers and when my partner asked for the risotto we were met with "there's no rissoto, it's off the menu" as if we should know already. We were then served our mains which were not bad. The real wait began from there as it seemed the manager no longer wanted to work now that more tables had arrived. She left this all to one girl who looked like she was doing her best. Once we did get attention from this girl the service was great. The girl was a credit to the restaurant and obviously did not get this in the training from her manager.
