Banks in Southampton, Hampshire

“Saturday morning, went to Barclays Bank at Above Bar in Southampton. People coming and going with normal business, a small queue existed for more complicated issues. I spoke to the lady at ‘reception’. She was a great help and set me up with a meeting with one of the advisors. Didn’t have to wait long before an advisor came and took me to her office. She was extremely helpful and informative, trying different approaches to my problem each time i raised a new condition or a new issue. No problem was too much for her. Wasn’t long before my problem was sorted. And I was ready to go …but i asked further questions and all were answered quickly, knowledgably and politely. Appreciated her advice that extended beyond my issue once she understood my particular circumstances. Many thanks to the staff there for all the help and advice and can totally recommend using their service. Again, many thanks for the excellent service”

“A great local shopping centre with a good selection of shops. it's great to see a mix of high Street retailers ans independents in there. The management team and security staff are really friendly and helpful top”

“Dear bank manager!
I have been a customer of yours since 2021. I read online that the customer can only get 50 and 100 pounds at the end of this month.Is that what people with savings and old customers deserve?I often finish work late and have to take a taxi home,which is very financially draining,on top of my ongoing bus and train costs.”

“Each and every time I visit this branch, the staff are professional, welcoming and friendly. They always engage in conversation, and make my visit a pleasant experience.”

“Really superb service at the Southampton branch of Cooperative Bank following a bereavement. Special thanks to manager Sam who made the whole process of shutting accounts etc so easy - nice to have such pleasant customer service with a smile, especially on a day when they were so short staffed through reasons beyond their control.”

“Handelsbanken is a refreshing approach to banking, having been with Coutts previously I found them rather "stuffy" This experience has been quite the opposite the team are interested in forming a relationship that works with and around your business. Old fashioned banking with a modern open approach. ”

“I’d like to thank the lady working on Tuesday 18th July who greeted my father & helped him. She had the foresight to realize he was being conned into transferring money into a fraudulent account. She guided him to a private room and he chatted to someone on the phone. Thanks to Halifax staff as he could of lost a lot of money & it would of caused a lot of stress also. ????”

“Walked in without an appointment and Kristina Kleiner was fantastic! I have been seeing her for the past 2 yeaes and can't thank her enough for her outstanding customer service. Sorted my finances out quickly and efficiently. Amazing service”

“Emily was a great help today. I thought I would be in for a long wait and possible difficulties with my request but Emily was very efficient and dealt with my requests promptly.”

“The staff were pretty efficient and helpful. I didn't wait long in the queue. I have a bag of coins to make deposit. The machine worked fine. I have nothing to complain about.”

“I had a truly lovely experience at the Santander branch in Southampton, and I want to give a special mention to a staff member, AJ, who went above and beyond to assist me. As a new customer, I had a few issues related to my card, and AJ not only solved these issues promptly but also made the whole process incredibly smooth and stress-free. He was exceptionally friendly and polite, and his customer service skills were top-notch. He took the time to explain everything clearly, ensuring I understood each step of the process. His eagerness to help and his dedication to providing excellent service made me feel valued as a customer. It’s rare to come across someone with such a genuine and positive attitude, and it really stood out to me.
Thanks to AJ, my experience with Santander has so far been incredibly positive, and I truly feel confident in my decision to bank here. I genuinely appreciate his assistance and professionalism. He is a great asset to the team, and I’m grateful for his help.”

“Open when I need it to be. All staff are welcoming. Never had an issue over the several years I've been with them. And a new card is printed while you wait. All in all, a good service. Recommended.”

“I just wanted to say a big thank you to Sainsbury’s and their Chop Chop app which has been a godsend for me personally. I am currently self isolating and had absolutely no fresh food in the house just after Xmas (as spent Christmas with my bubble). As there were no online shopping delivery slots available and not being able to go out I felt stuck. I then found Chop Chop. I’ve since used 3 times during my 10 day isolation and although there is a delivery charge of £4 you can order up to 20 items and it’s delivered within an hour (or a specific time slot you choose). For one of my orders the manager called me to let me know something was not available and offer an alternative. Each of the couriers /delivery drivers have also been very polite snd also friendly. Thank you so much for offering this fantastic service!”