April 2023 by Monica Pelling
Went in late in the day to arrange a CHAPS payment and received very courteous and efficient service. Thank you
August 2022 by Superchalkster
Made a change order for 50p coins get a voicemail saying they dont have £1 coins. so when we show to collect the 50p order they say they have none and were rude. Also on another occassion they asked private questions about me and my bussiness because of a change order. Why does it matter if i want MY money in coins instead of notes. Natwest is a great bank but this branch is pretty poor.
May 2022 by Andy Peace
Very dissapointed with the service at Natwest. Went there because I received a letter to visit. The lady behind the counter said she couldn't help even before reading and then skimmed it and misinterpreted. Waste of my time, very dissapointed. Made to feel unimportant and a hindrance. Terrible
February 2022 by Ken B
Not a good experience. I wanted to make a payment to a company and the member of staff was so slow, he was timed out and we had to start again! He was so superior, but knew nothing.
December 2021 by Thomas Prior
Alex Mott was so kind as to completely waste my time
September 2021 by Andrew ?Bear? Jones
Fast friendly service, nice helpful staff.
July 2021 by 20p20
Been banking at this branch for over 30 years. Terrible attitude behind counter. All I can say is they should shut down. Or re-train the inexperienced staff ! What a disgrace ! A very unhelpful place when paying in and doing withdrawals on a daily basis. Shame really
June 2021 by 20pn20
Been banking at this branch for over 30 years. Terrible attitude behind counter. All I can say is they should shut down. Or re-train the inexperienced staff ! What a disgrace ! A very unhelpful place when paying in and doing withdrawals on a daily basis. Shame really
October 2020 by Keith Watson
I can only guess is that Nat West are running this branch down to such a level that their customers will have given up altogether and either go online when they can, or travel great distances to the next open branch. Clearly closure of this branch is the objective of Nat West. Can there possibly be a reason for closing off all but two of the counters (and now of course, they say they can;'t operate more than one as the staff will be close to one another in this Covid world - had the other counter not been boarded up they could have had more than one sulky staff member manning the counter!) Waiting nearly half-an-hour is not how a company retains customer loyalty. Sadly this is too often my experience at this shadow of a branch.This used to be well-staffed and efficient branch. Now it is completely frustrating and all the staff are trained to do is offer saccharine phrases that never address the questions asked.Go on, NatWest, just close another branch and don't mess us about - you're clearly going to this anyway ...
October 2020 by Viv Packham
I've been with Natwest romsey since 1992 and have never had any reason to complain. OK the queues are long but that's the same at any bank. There is a pay in slot for deposits so I don't understand the person that says there wasn't.
September 2020 by Jacek D?bski
Didn't like it. Staff seems to treat U as someone inferior. Thought about swiching account from other bank, but resigned.
August 2019 by Christopher Main
I don't think I have ever done a Google review before, but in light of the negative ratings I felt I should record my experience which has been very different. I have been in to this branch at least 3 times in the last couple of months in connection with my elderly father's account, always in my lunch break, and every time the service I have received has been most helpful, and much easier than trying to do things online or by phone banking.
June 2019 by Averil Butcher
Don't bother! Staff very unhelpful. It's a bank that doesn't like to count money, staff huffing and moaning because they had to!
June 2019 by Nick S Dawson
This is the worst branch of NatWest I've EVER been in. Horrendous waiting times and no pay in machine!? Due to this I've opened up a nationwide account that does have a paying-in machine so I pay in there then transfer it across into NatWest. I'll shortly not be banking with them anymore! If I could not have left a star I would have not left one
April 2019 by Reuven Spielman
Good service, welcoming and helpful staff. A good branch.
