August 2025 by Jurgita Kederyte
Very poor service, waiter was rude and ignored us after we requested to be sat by the window as we had a special occasion to celebrate which we prebooked this experience for, cups and cutlery wasn?t properly cleaned, sandwiches and cakes not fresh and dried, staff wasn?t maintaining cleanliness of the space. It was an overpriced poor experience. Definitely a lot of improvement could be made here.
August 2025 by Marta Foronda
It is a great place to sit and relax, they do coffee and drinks. One flavour of a cake, only and half an hour waiting sitting on a dirty table.
Lots reserved tables and dirty the others. Only one person to serve and let us the last ones to clean the table and be served.
Not very happy with the service.
If we could go, we could do but as we payed in advance we just waited .
But the cafe has great views!
July 2025 by EM H
Really disappointing.
My friend & I have season tickets for the Spinnaker Tower and we often go to the Clouds cafe at the top for tea and cake.
Today there was a lack of cups for the tea, we had to wait till they rinsed some out. Nothing at all to buy to eat. There used to be cakes and biscuits. Nothing.
The lovely previous blue crockery has been replaced with generic white canteen crockery. Really poor experience.
The staff serving us were as friendly as they could be under their stressful situation. We felt really sorry for them. Management seems to be extremely poor. So sad to see and just can?t understand the reduction in standards.
July 2025 by Abdul Jalil Aarab
Good ?
June 2025 by Glynis wheeler
So disappointed with the food - very expensive for what it was- definitely NOT good value for money. Was bought this as a Christmas gift but wouldn?t recommend as a present for anyone else regretfully
May 2025 by Mr. S
Service I thought meant being served in a timely manner with some interest thrown in for good measure I am afraid this is not happening here.
Don't bother unless you have all day.
January 2025 by Rose
I booked high tea for my family early December. For the price I paid, I expected good quality food and service as the bare minimum.
The food was stale and the ?unlimited? coffee and tea was something I could make at home - if not, better.
There was also some mix up with the booking, which was something the team didn?t discuss with each other, so we were left to sat for a while before getting our food.
The staff also left a poor impression, appearing increasingly frustrated throughout the night. I understand we're all human, but yikes.
It was meant to be a special treat and occasion for my family but instead, left with an extremely disappointing experience.
September 2024 by Susan Thomson
Enjoyed a splendid afternoon tea here in the Clouds Cafe. All staff were terrific from entrance foyer to lift operatives to cafe staff. Views fabulous of course. Our tea was terrific: tasty fresh sandwiches, tiny flans, scones, jam and cream (brought these home, so full), gorgeous cakes, tasty, fresh, beautifully decorated. Two pots of good tea and the same coffee, staff could not have been more personable and helpful.A fabulous treat.
September 2024 by Yordanka Vasileva
The tower has three viewing decks, with the highest one providing a 350° view. Café in the Clouds at the Spinnaker Tower offers a u8nique experience where you can enjoy delicious refreshments while taking panoramic views of Portsmouth, the Solent, and the surrounding areas from a height of 105 meters. It?s an unforgettable place to relax, whether you're having a coffee, a light bite, or even a traditional afternoon tea.
September 2024 by Pat Priest
Very disappointed with afternoon tea as value was £80 for two we had stale scones warm cream, the finger sandwiches were crispy at the edge the mini quiches were stale the eclairs were warm plenty of fresh tasty tea, staff were low on the ground but attentive and polite
July 2024 by Trudy Lax
The staff were very nice but the service we experienced was not good. We had to ask for the tea We had eaten most of what was on the plates by the time we did eventually get the tea. They were in no hurry even then. Part of a high tea is a pot of tea. The cakes and sandwiches were ok. I was very dissapointed with the whole experience. This was a gift from my son and I felt his money had been wasted. The only good thing was the view. It was a lovely sunny day. Definitely not worth the money. I have had much better for much less money.
July 2024 by Paul Gerard
Pros
Stunning views over the Solent
Cons
£80 for a high tea for 2 with stale scones and dry cake, we felt very ripped off to say the least.
Lack of staff, lack of urgency.
Inexperienced staff with no idea what anything costs behind the bar.
Wiping table down with a dirty J cloth and no antibacterial spray. Restaurant tables wiped but all crumbs deposited on floor.
Toilet not fit for purpose.
My wife was given a present by her work for afternoon tea at Spinnaker Tower, we booked for last Friday and had a phone call on the Friday morning to tell us the lift was defective so our tea was cancelled, this was not a big problem to us as we are local but people who travelled would have been very disappointed to be told on the day.
We turned up 30 mins before our tea was due and had some stunning views over the Solent we make our way to the lift to be taken up to the area for High Tea was being served, we were given the choice of 2 tablets one but the door and the other in the middle of the restaurant, we choice the one in the middle. There were 44 people for high tea unfortunately the only had one chap serving with another member of staff behind the bar making tea and coffee at the speed of tortoise. After over half an hour with no contact by staff and no prices displayed at the bar I went on line to look at the bar menu and found the house red Merlot at £6.50 a glass. I went to bar and ordered 2 glasses, I tried to pay and was presented with a bill for £18, I said to the girl it was £13. I asked how much a bottle was only to be told it?s £27 a bottle. I asked to see the bottle and to my amusement it was a very basic Merlot. I showed the waitress the price advertised on their website and was told the website had not been updated and it?s now £9 a glass. I cancelled the wine order and went back to our table and waited for our high tea which never materialised. The very stressed waiter finally got to our table only to tell us they had made high tea for 42 people and not 44. At this stage my morale was shattered lol and I decided to go for gold and ask if we could have our wine, he agreed but said we could not pay for it until approved by a supervisor.
Our wine arrived and eventually our high tea which looked fine. There were 8 finger sandwiches followed by stale scones and dried cake. At the end of the tea I went to the loo only to find the waste toilet paper bin overflowing and a slippy soap floor, I looked at the last time the toilet was checked only to find it had just been signed off on the back of the door as clean 3 minutes before maybe a visit to specsavers for that member of staff would be a good thing. After we finished our tea I tried to pay for the wine but was told I would need to wait for a supervisor to take my money, eventually a supervisor turned up and immediately challenged me on the price of the wine, she asked me where I got the information, I showed her the on line menu displayed on the website, I was asked to prove it by getting the menu on my phone as she had no hard copies and took my phone away to confirm the cost of wine, what a shambles.
On a scale of 1 to 10 a generous 4 at best.
July 2024 by Peter Andersen
Worth the view but definitely not the food. The picture attached to this review explains it all. Dry and tasteless. It?s very unfortunate when bad things happen to establishments with great potential. Visitors who spend 40 pounds pp. for afternoon tea deserve more than this.
July 2024 by Sofie Amalie Nielsen
Afternoon tea was a horrible experience and a waste of a lot of money, as they charge 40? per person. All the food was prefabricated, stale and almost impressively tasteless. No part of the food selection nor tea/coffee was enjoyable. Both floor, table and cutlery were either wet or plain dirty. Only silverlining was the view - but buy a ticket for that seperately!
July 2024 by Karolina Herrera
Very slow service , there is only one person who is making the drinks and serving the food. Very disappointed with this service.
