February 2024 by Tim Robinson
Mathew was such an accomodating, friendly and patient man, we were so happy with him and our choice in products, that we didnt even bother to go to carpetright even after I rudely said I would look at all options, thank you Mathew :)
September 2023 by Sandie Wren
It's the first time we've used this store, bought vinyl for our kitchen. The staff were brilliant, really helpful and friendly, so were the fitters. Buying carpet shortly from them , huge selection too. Don't think I'd go anywhere else.
July 2023 by Naome Ncube
Very disappointed with the service. I went in to book for our hallway carpet to be done. The company had deleted my quotation off their system. Me and my partner had to wait for a long time to get a new quotation. The man who served us was very rude and arrogant. I wouldn?t recommend.
May 2023 by Phil
I loved the store, and pricing was great. Staff was 100% helpful
April 2023 by Mel Webb
Friendly, helpful staff.
October 2022 by Heather Yule
Chloe and the staff at Ocean Park Portsmouth were very helpful and knowledgableI recommend them for their service
October 2022 by Antony Pink
Great prices and helpful staff. Just having a slight problem with a fit.
October 2022 by Helen Hartley
Excellent service from Chloe and Matt. Can't wait to have the floor fitted.
October 2022 by richard hodgson
Good deals to be had. friendly staff.
October 2022 by Kim Smith
My experience with this branch has been a nightmare mis sold from the beginning questions now I know which should have been asked were not from what should be expects in there field. The fitters when they arrived at midday decided once walking around I should have carpet not vinyl which was a parquet pattern perhaps because a small hall that was full of doorways and not straight forward (which was sold to me would work even to way it should go down and marked on the plans) Arriving holding just a can of glue really wasn't going to be enough. They did say I had more then enough vinyl was I sold much more than required? Expects in there field NO please be aware of this branch and definitely would not use no faith no trust bad service.There office did make contact once I had recalled my money as nothing was fitted and the vinyl returned they agrred my experience was poor on there side and would ring back I am still waiting on that call !!!! However they are claiming £89 from my account for the privilege of poor service poor materials poor fitters a costly bad experience and still no vinyl a stressful experience with this company. CERTAINLY NOT EXPERTS IN THERE FIELD WITH POOR FITTERS WHO CHARGES ARE VERY EXPENSIVE THEY WILL TAKE YOUR MONEY AND PROVIDE A BAD SERVICE FROM THE PURCHASE TO FITTING TO CUSTOMER SERVICE NO REFUNDS GIVEN BE AWARE
October 2022 by Samantha Burgess
Fab team down at Portsmouth matt was such an amazing help we picked our flooring for hall and living room. Had the living room fitted before Christmas and they kept hold of the hall flooring for us due to not being able to have it fitted at the same time because of an issue with the sub floor in hall then came back and had it fitted for us once we had the issue corrected. Amazing help again from matt in store and all through the process and the fitters were amazing and so clean and tidy did a wonderful job will be back to have the stair carpet and landing sorted soon. Thanks guys
October 2022 by Christine Schmitt
I called asking for a quote to get some carpets replaced. A guy called Matt, I spoke to over the phone was rude, unhelpful and said ?how can we quote if you have not selected the carpet you want??. Well, I would have liked to have seen some samples maybe, or even discussed some suggestions on what carpet would be best, that would help, nope, they can?t quote unless I have selected the product I want. They obviously don?t need any business.
October 2022 by Shirley Arnold
Omg absolutely amazing great customer service and good quality carpets when I had mine laid this morning the man was very clean and tidy and hoover up behind him he just got on and done the job. I even made him a coffee. I love my new carpets abig thank you.?
October 2022 by pete marmite
The manager of this shop will work out the cheapest and competitive deal around . Great customer service and very polite .
October 2022 by Joanne Greenhowe
Great service. Nice people to deal with. Excellent fitters too.Highly recommend. Thank you all for your patience.
