January 2024 by sally Dawson
Awful manager, wasn't interested in the slightest. Very busy atmosphere but pizza was delicious.
January 2024 by IH
great experience at PEx Gunwharf... team were attentive and friendly... food was great... we'll be back...
December 2023 by Elizabeth Matthews
Came here for a nice time out as it is usually one of my boyfriends favourite places to eat at, however this was not the case this time. The server was nice enough but after our starters we realised our main order was forgotten about and we waited a hour and a half for our waiter to finally notice our missing order and tell us our food was coming, this was extremely agrovating as we had been patiently waiting, just suspecting that it must be really busy and thats why it was taking so long. Not that they forgot our order!!To top this off, when the pizza finally arrived it was very tough and oily and the waiter took our forks ,from when we had finished our starters, and forgot to replace them so i had to go ask for new forks, then when we got the bill, not only was it very expensive for the quality of food but the waitor forgot to bring over the card machine.I ended up asking for the drinks to be taken off (which they were) as i was very unsaticfied with the wait and i dont normally do this but we were very upset and it completely put us in a bad mood for the end of our nice day out. Not pleased
December 2023 by Nicky Horley
Wasn't rushed when viewing menu. Needed to ask for salt & pepper, oils etc. Staff were busy so getting their attention was interesting. Food was nice and tasty.
December 2023 by chris ?thecroc007? Coe
We have just been to this pizza express, we could not understand why we were not being seen too, they said they were too busy, when I came to the desk to ask for our deserts because we had been waiting too long, Reagan (the manager) we crouched on the floor laughing with the other staff, I could not believe that know one was being served and four of the staff were hiding behind the wall laughing and joking?. An absolute joke of a place?
December 2023 by Darren Horvath
Have been coming to pizza express for years but definitely our last time now. Back in the day, their dishes were fantastic and tasty. Now though, on our last visit we had the grand chicken Caesar which is a shadow of it's former self. Now, no dough sticks, salad is bland and nowhere near as much chicken as used to be. Such a shame.Every time I walk past this restaurant now it's nowhere near as busy as others on most occasions and that should be telling the management something has gone downhill.I recall you used to get three courses for £14.95 and granted got to love this cost of living, but they've not only vastly increased their prices, but the quality in our opinion is not there. I suppose the Chinese owners are trying to maximise the revenue to pay down the debt at a cost of the quality of the items.Apologies we've just not enjoyed our recent visits on account of the cost and overall disappointing aspects of the dishes.Let's hope someone takes note in the company and I look forward to much more satisfying visit if we choose to come again.
November 2023 by Rafael Machuca
Mixed Experience at Pizza Express, Gunwharf QuaysI recently visited Pizza Express at Gunwharf Quays in Portsmouth, and while the food lived up to its usual great standard, I felt compelled to share a less than pleasant incident with the management.The issue arose when our daughter, peacefully asleep in her trolley, became the center of attention for the manager on duty. Unfortunately, instead of handling the situation with understanding, the manager displayed abrupt behavior, even suggesting that we either wake our daughter or leave the premises. This approach left us feeling unwelcome and distressed.While I understand that different establishments have their policies, the way this particular situation was handled seemed unnecessarily harsh. Such encounters have the potential to discourage customers from returning, and it's crucial to consider the impact these interactions can have on the overall dining experience.I hope this feedback reaches the management team, and improvements are made to ensure every guest feels comfortable and welcomed at Pizza Express.Sincerely,Rafael
November 2023 by Nigel Godfrey
It's a pizza express. You know what you are going to get.Super busy Saturday night, but they coped pretty well.It's good. What more can you say.
November 2023 by Jacqui Spearing
Great restaurant, staff very attentive even when very busy, food was lovely.
November 2023 by Josie Phillips
Ordered a gluten free pizza. This is what turned up.
October 2023 by Ed Texier
Possibly the worst Pizza Express experience ever. I've been eating at Pizza Express for 30+ years and have seen the quality of their food drop systematically throughout the years. Their mozzarella pizza bread is now half the size and the side salad bland and fully saturated with dressing - this used to be and should be presented with dressing separately.As for their new garlic king prawn dish, this is some shocking attempt at what I think the Spanish call pil pil. The prawns appeared to be boiled and looked anemic (see photo) whilst the overall dish was bland and saturated.With the cost of a pizza now averaging around £17.50 and the overall bill exceeding £65 (for 2), I think this could sadly be our final Pizza Express visit. On the positive side, the girl who looked after us was incredibly friendly and attentive and the location is great.
October 2023 by peter miller
I only put a 3 star as we were there at a quiet time so no Atmosphere but I would imagine it can be quite loud Atmosphere at busy times. The food was hot and very nice a little expensive and arrived fairly quickly so no complaints there. I would recommend this place but I think if its busy the waiting time could be long. Between £30-£40 for 2 starters and we shared a pizza. I'll leave it up to you if you think it's expensive or not. Oh plus two soft drinks
September 2023 by Jose Antonio Gavarrete Ayerdis
So, we were on a business trip, 7 of us, paying a bill, however the waitress ?accidentally? heard £80 instead of £18 when my colleague was paying. Saw the guy at the till cashing up, when we requested a refund, he came over saying it has to be authorised by HQ, funny enough 5 min after he grabbed his purse and vanished. This is the first time I know of a big franchise company that needs approval from HQ for a refund, knowing this location is very touristy. If you are on a business trip or passing by, avoid this place, any issues with your bill means adiós to your money
September 2023 by melanie hutchinson
Pretty dirty place. Floor unclean with food all over underneath the table. Has to ask for a clean glass. Service was slow with dirty plates left out and mains bought over when starters hadn?t been cleared. Wouldn?t go back here again.
August 2023 by Teresa Moss
On 20.8.23 we were halfway through drinks at the Slug and Lettuce next door when they informed us they wouldn't be able to honour our food booking due to a problem with the kitchen.We decided to go next door to Pizza Express instead thinking they'd be glad of the extra trade.There was nobody there to seat us, so we chose a table outside at the front and tried to finish our drinks in peace.Two minutes later we were asked to leave by what I assume was the deputy manager (cold unfriendly attitude/brown mousey hair and stubble in a grade 2/late 20s) because my partner was drinking a drink that they didn't serveI explained that we wanted to order food, he still ejected us to wait in the queue behind another couple that had arrived since and then promptly showed them to the table we'd been sitting at.Two 50 year olds banned from pizza express.??Your manager needs to be retrained in customer service skills and be reprimanded about his complete lack of emotional maturity, from his actions you would have assumed we'd got caught stealing the pizzas not eating them.?Rather than addressing what had happened he completely ignored us.Absolutely disgraceful behaviour and explains how your reviews are dropping through the floor.Zizzi enjoyed our cash and we enjoyed their food.
