July 2025 by MRC
Fast, efficient service from friendly staff
November 2024 by RICHARD PRINCE
The service that I received was very friendly and efficient. The only negative part was having to discuss private finances at a table in an open office, amongst other customers, when really personal information should be discussed in a private office.
August 2024 by Nicola Valentine
Worst bank...my daughter tried 3 times to get her child trust money from this bank..your workers don't no how to do there job properly been told she needs Id and letters to confirm who she is to then be told they won't except them and saying she needs more id so she's got all of it to then be told that you can't except it again..your workers are giving out wrong information to customers which is not on!!! You have no left a vulnerable person in tears because of this messing about..she has even spent travel getting to you 3 times just to be turned down 3 times...am fuming
May 2024 by Tia King
This is by far the best building society I've ever been with.
April 2024 by David Veck
Very modern bank! Helpful and accomadating.
October 2023 by Paul Ellis
Great staff
May 2023 by Paul Andrews
Great customer service fro. the team.
April 2023 by Jalal Ahmed
I went into the branch today as I received a form to fill in to close my mums accounts as she passed away. I was approached by Louie, who was absolutely fantastic. He was very knowledgeable & very patient and helped me fill in the form from start to finish. Top marks to Louie with the service he provided ??
December 2022 by Simon Cottrell
Excellent building society
May 2022 by sue Diamond
Appalling.We were unable to transfer a large sum of money in payment to a local company - this is fair enough if 'the system' does not allow the transaction without further checks.What is unacceptable is a highly antagonistic manager who spoke over us whilst we were trying to find a solution. He was bombastic and difficult, offering absolutely no solution to our problem.Staff actually suggested we went home and transferred in excess of £200,000 online ! Exactly what we have been advised not to do, it was ludicrous.This whole episode was conducted in the open bank hall when really we should have been offered a private room to conduct business.We have been customers for many years and despair of the service.In recent months two local branches at Southsea & North End have been closed, we have to go into Commercial Road - which at this rate should be closed too - the service was so appalling that we are heading towards online banking with Starling and continuing with another high street bank that still offers polite and considerate service.The manager needs to address his approach to customer service, we were not angry at the transfer situation but within a few minutes of him addressing us in such a condescending way felt patronised and unable to continue talking to him.On the whole the other staff were fine and dealt with things as far as they could.
April 2022 by amelie
Debbie was so lovely and really helpful when I had an enquiry
March 2022 by Anthony Snook
Very nice and friendly staff
February 2022 by Amy Ruscoe
Would never recommend this bank to anyone, had money go missing out of my account by a company I don't know, I got told to call fraud who passed me to visa dispute who passed me back to fraud and so on, I've dealt with nothing but rude people who seem more worried about raising a complaint then they do with sorting the problem, being told 2-4 weeks for a visa dispute now being told 6-8 weeks, this is ridiculous!
September 2020 by ref arry
Remortgage with Nationwide, true professional and great team, especially my case manager Amanda. Informative and reassuring and completed remortgage on requested time. Happy with the service and my mortgage, thankyou Nationwide and Amanda.
July 2020 by Tamil Mugam
This is the best personal banking building society on high street. Very easy to use website, mobile app and telephone banking. User friendly cheque deposit machine always works and saves time. Very friendly and greeting front desk staff and welcoming cashiers what else we need.
