February 2024 by Samarah Rivers
Absolutely rotten service! My mum has been using this chemist for 8 years throughout her cancer journey and is now close to the end of her life, I went over to collect her ointment for piles today and was given an empty box with just a lid and a leaflet in, when I went back over to explain I was given an empty box I was told it had been checked by 2 people, which it definitely was NOT!! I'm not in the habit of stealing free on prescription pile ointment and I'm definitely not into being called a liar and a thief! The pharmacists literally have no people skills and should remain out the back away from the public at all times! Absolutely vile place full of vile people!
February 2024 by sandra Terrill
Good afternoonI have recently made Laly?s in Kingston Rd my nominated pharmacy and I am so glad I did. I have visited the store on several occasions, and each time I am greeted with a smile and nothing is too much trouble. What a great team, Thank you.Look at this!! What a lovely thing to do?. Merry Christmas ? to you all xxSandra
February 2024 by Lee Mills
Just called in to collect my prescription. Many Thanks Lynsey. As Mr Laly said "The Beating Heart"
January 2024 by lucy lee
Friendly. But sometimes gets orders wrong. And when you're items is there they say it isn't
January 2024 by Karen Day
Bright lights, phone or device whistling, and beeping, horrible electric noise noise behind the counter. Slow service. Sleepy staff. Overwhelming for autism and anxiety. Don't like this place
January 2024 by Paul Troy
My wife had to call here today for a prescription and said she witnessed the most kind staff in here. Was told the Prescription would be 15minutes but out in 5!5* service - good old fashioned service!
December 2023 by Dee Needle
Beautiful staff (Hanna) ? very nice and friendly merry Christmas everyone from Mark Needle
December 2023 by sue groves
When trying to get through by telephone they do not answer every time I?ve tried I?m on there for over ten minutes then I give up I know it?s a busy time but really annoys me that there are people there so why don?t they answer when your on hold with music and the call cost money when they don?t answer
December 2023 by GR
I love this pharmacy and never would I go to another (and I have been to a few).There customer services are second to none!They are always welcoming, chatty and polite.Even when I'm stood in a queue, I watch them and they are very busy, they're never rude and they never ignore customer's.It is very busy in there at times, but I watch there behaviour and they are consistently, constant!Always happy to help!Thank you, for providing amazing service!Kind regardsGemma Colwell
December 2023 by Jeanette Fibbins
Shocking since Mr and Mrs Laly aren't there, I have rang constantly for 3 days to get through to them all different times of the day and nobody answers. My prescription is meant to be made up ready for me will have to sit in there waiting for it.
November 2023 by Cathrine Kinirons
Unhelpful long wait only one ever serving
July 2023 by Peter Lovell
Lalys has been my prescribed pharmacy for my regular medications for at least 8 years. I have never had a bad visit. The staff are always helpful and friendly. And not once have I had a delay to my medication. Good choice for a pharmacy with a good range of products.
June 2023 by Josephine Cole
Staff are very kind and caring , especially Lindsey she is very nice and understanding when it comes to sorting medication !! All staffs customer service is impeccable, will always come here.
June 2023 by Zahide Ozka
I have been to Lalys Pharmacy for advice and even though they are not my regular pharmacy they were very helpful, kind and patient with me. Naib and ladies thank you for all the help and kindness.Z O
May 2023 by Carole McGlynn
Awful service now, not sure what's changed, had to wait 5 days for a repeat PX, didnt have notification it was ready! Phoned 3 times in 2 days just for someone to actually answer the phone, when you do eventually get through they dont know if your PX is actually ready or not, awful service
