December 2023 by Ma-honey92 Gamez
Not very good with Customers. Didn't really acknowledge me made me wait for like 5 mins before they even started to help me pick up a simple order. I really hate Halfords. I try not to go there unless I have no choice and today was one of those times. Avoid if you can.
December 2023 by Chris B
Amazing customer service, I had a bulb replacement, I was also offered a free winter car check this gave me peace of mind, I was served by Leah and Bobby carried out the checks and replaced my faulty bulb, and car check ,thank you for an excellent customer service.
December 2023 by Alison Prince
Brilliant service from AK, fitted 2 front bulbs for me. Very professional & helpful, gave great advise & guidance, all with a lovely smile! Thank you ??????????
December 2023 by Simon George
Excellent. Dylan done a fantastic professional job building my bike its a peace of mind knowing its been built professionally and accurately. All the staff at halfords ocean retail park portsmouth are brilliant and helpful. Would definitely recommend anyone to get a bike from here
December 2023 by Emma Leng
Ordered 2 bikes for my children for Christmas, from start to finish the sales assistant bike technician sam was fantastic, firstly with his advise on the differnece types of bikes and selection of size for the children plus on collection cannot fault the service many thanks ?
December 2023 by chef TONY
Paid for new tyre and inner tube replacement. Because tyre was bald and inner tube wasn't holding airSeems to me that they placed the old inner tube back in the new tyre.Now I'm stuck getting to work.I recently put one star due to a big miss communication. Today 23/11/23 taken a wheel back for a brand new inner tube, fitting, and placed gel in. All for free.So now I have changed my review.Brilliant ?
December 2023 by Paul
I ordered online a Ratchet Strap and a car cover, I paid in full.Within an hour part of the oder (the strap) was cancelled a a refund given which was less than the purchase price.Then the car cover price was increased by £1.00 and the £5 online discount, athough shown on the receipt was not applied.I contacted Halfords several times who have not replied. I am now awaiting PayPal to step in and resolve.It is a shame to think Halfords are so underhand and cannot even reply. It tends to make me believe they are not be trusted.
December 2023 by Terence Storey
Went in for a head light bulb and asked for it to be fitted. I had great service from Declan at reception and the fitter Kier. Well worth the money. Thank you.
December 2023 by Dan James
We Fit, but not if it?s raining. I booked and paid for a new battery for my car. When I arrived at the Portsmouth branch two members of staff tried to find multiple ways to not install the battery. Eventually the battery was installed and all was fine but I had to insist that they completed the works. With little effort the battery was installed which left me wondering whether the issue had more to do with it raining heavily outside or a genuine concern. Poor customer service.
December 2023 by Gaelle Menestre
Went to get my car battery fitted and AK couldn't have been nicer and helpful. He made sure my battery actually needed changing and then fitted the new one. He also kindly checked my tyre pressure and all that with a smile! Well done Halford Portsmouth
November 2023 by Charlotte Smith
A 10/10 experience couldn?t fault it. I needed a new bulb for my front headlight. The boy at reception (didn?t catch his name) was efficient, and explained the process along with a full check of the car. I was then seen by AK who checked over my car and fitted the new headlight, he was friendly, knowledgeable and explained everything to me while doing it! Both need crediting for their service thank you so much!
November 2023 by The Plumber
Wanted to buy a TomTom Sat Nav, It was in stock in Portsmouth around 15 miles away. When I received the box it looked like it had been opened, I asked if I could check inside and found that the power adapter was missing, the cable was loose and finger prints all over the screen so the item was either a return or an ex demonstration. The manager Nic was very apologetic that it had been put back into stock. For me it was a total waste of time. Further staff training is required. Always check what you're getting before leaving the shop!!
November 2023 by Rhondda Harris-Liston
Great friendly knowledgable service from Declan and Kieran. Great price aswell. They fitted a battery to my mini and could not have been more friendly and supportive.
November 2023 by daban
Becky at Ocean park she?s very rude and not helpful at all she waste Halfords time by asking Halfords employees to prove that they work for Halfords becoz they have colleagues discountThank God she?s not a police otherwise we had to carry ID all timeHalfords should take action to stop her from doing what she?s doing and teach her some communication skills
November 2023 by Luke Martin
I took my car in at 8am this morning as a couple of lights had gone.I received excellent service especially from the man who changed the lights and he also did a 15 point check despite the weather being awful.I would highly recommend.
