March 2024 by leonho208899
Staff are nice and friendly. Replacing my new clutch quickly the next day.
February 2024 by Barry Dean
Had a recent MOT here and for the second time in 2 years with a different car and they said the same advisories scored brake discs,rusty,and low brake pads.and these cars were not very old.in all my 55 years of having 15 cars these are the first times they have picked these sort of things up. I will not be using Halfords again they have lost a customer as I think they are touting for work.one annoyed customer.
November 2023 by David Dobrowolski
Horrible level of customer service, I had MOT booked, accidentally I have booked it for wrong day, that?s fine but I don?t expect to hear NO when I walked in and said I have MOT Booked in, the guy working behind desk on Saturday 11/11 was awful, no customer service skills at all, how about help customer and try to look into it ? If he pointed middle finger at me walking in I would felt the same.
October 2023 by Jumpy K
Unprofessional.I bought four tires off Halfords' website with the fitting included and chose this "Autocentre". One of the tires was fitted the wrong way round. They couldn't fix on the spot because they were busy. I had to get another appointment and bring the car back another day. When I showed up at my appointment they said: your time slot got overbooked, we got to book next week for you.I took my car somewhere else and they fixed the issue on the spot.This place is a joke and the people I had contact can not be categorised with any positive attributes.Thank you for the headaches Halfords Autocentre Portsmouth.
September 2023 by Jagoda Iwaszko
Went for a full service and MOT. I was told that the turbocharger has an excessive oil leak and it needs replacing for £1500. The car was absolutely fine to drive, no lights on the dashboard so I went to get a second opinion from a trusted garage. The car was absolutely okay, no need to replace the turbocharger at all, which means Halfords tried to scaremonger me into replacing it. Will not be coming back.Services: General repairs & maintenance
August 2023 by Carol Fleming
These guys helped me a lot as a different garage had said they couldn't fix my car for anything less than £1000 and I would be better scrapping it.Halfords gave me a quote of £200 cheaper. They then found I didn't need all the parts I was quoted for, so my end bill was so much cheaper and she was fixed within days, the staff were amazing helping me with advice when needed and getting my car in to fix the problem within the time needed for the retest. Highly recommended.Thank you so muchService: Brake service & repair
August 2023 by Samuel Parish
Not happy with the service. Book an MOT which then turned into a whole service that wasn't needed, leaving me without a car for the day, unable to complete my job. Unacceptable to do this without asking the driver of the lease vehicle first.Also very rude and condescending.
August 2023 by Michael JH
Previously had my air con refilled - a week later the aircon was not working - called to speak with the garage t hey advised i needed to book in for an aircon diagnostic for another £34.99 - booked in to drop my car off at 8am - recieved a message to drop the car off 10 minutes before - waited to 8:15am and no one had arrived to even open the garage. One of the workers who obviously wasnt a keyholder was waiting outside and said no one normally turns up unitl 8:30 - ended up leaving and booking else where !! totaly waste of money don't bother with this garageService: Auto maintenance
August 2023 by Mich v
Previously had my air con refilled - a week later the aircon was not working - called to speak with the garage t hey advised i needed to book in for an aircon diagnostic for another £34.99 - booked in to drop my car off at 8am - recieved a message to drop the car off 10 minutes before - waited to 8:15am and no one had arrived to even open the garage. One of the workers who obviously wasnt a keyholder was waiting outside and said no one normally turns up unitl 8:30 - ended up leaving and booking else where !! totaly waste of money don't bother with this garageService: Auto maintenance
August 2023 by muhammad usman
really bad first and last experience. I booked wheel alignment with 2 tyres replacement and paid for all after selecting this garage. To my surprise equipment for alignment wasn't available eith them and I had to take refund for aligment which take 7days. Only Got tyres changed with them and had to go somewhere else for wheel alignment.Service: Tires
June 2023 by Jimretr0
Very unhelpful staff I ended up taking my car elsewhere for it's MOT
May 2023 by Peter Grubb
Their supply and fit service is really useful, they can do a job in 10 mins which would take me all day.
April 2023 by B H
I am absolutely appalled by the service I received yesterday.I paid for a tire repair online, dropped off my car, then I was called and quoted £125 for a new tire as he said it could not be repaired. I took it somewhere else today for a new tire, I was quoted £71 they called me asking "why? Because we can repaired this!" They charged me £25 job done in an hour.I feel like I was purposely being ripped off yesterday. Customer service needs work too! I shall not be returning.
February 2023 by Patrick O'Connor
Super friendly team, no pushy sales tactics, not at all intimidating like some independent garages. Good at what they do, great at customer service. 10/10.
January 2023 by Gary Cheshire
Took my company vehicle in for a service & then they returned it with a cracked windscreen, not admitting their fault.
