January 2024 by Ian Graham
Very friendly place waitress had so much patience with the grandchildren who couldn't make their minds up over the great selections on offerKid-friendliness: So so friendly with the kids deserves a medal for their patience
December 2023 by Katarina Holmes
Food came out an hour after we sat down. To be fair, they were quite busy and took a little while to get the order in. Food was tasty and portions were reasonable.
December 2023 by Annabel Hobbs Annabel's Aesthetics
From start to walking out before mains arrived was a complete shambles! Totally shocked at how awful our experience was.So booked a few days before for a Friday night dinner at 8pm. We arrived at 8.03pm to be told we had to wait for them to clear and clean our table. We had to then dry our own table with napkins as it was still wet.We eventually got a drink at 8.30pm and starters at 8.45pm! These actually were very tasty, we chose chicken wings, garlic bread and also the meatballs.At 9.20pm we were getting frustrated that in 80 mins after arriving we'd had such poor and slow service and we couldn't see any sight of our main course, we'd all put our coats back on too as we were all very uncomfortable with how cold it was in there.I then took it upon myself to decide we wouldn't wait any longer in such a cold, uncomfortable place for our mains and that we'd take our business elsewhere that would also be pleasant to sit in with some warmth.I spoke to whom i presumed to be head of the restaurant who didn't really apologise, just remarked "you still waiting on your mains? They won't be long" it was then I said, please cancel them, I'd like to leave and then proceeded to explain why and that also I'd noticed most of the restaurant guests had their coats on.We didn't get an apology or even a gesture of good will, no discount or offer of rectification.We will not be returning and I'd suggest if you're thinking of trying here, think again and go to one of the many lovely, good serviced restaurants that gunwharf have to offer. Shame as we frequent gunwharf, living locally and thought it may be good to try. Never mind, lesson learnt and we went on to have a very enjoyable evening.
December 2023 by Kholoud Saad
The staff there are very kind and friendly, we have been served by Tiago and he is professional, smiley and made our experience perfect. The food are delicious as well.Differently will come again ??
December 2023 by Suzanne White
Ordered ribs for me cheese for my grandaughter. Ribs were OK, cheeseburger served in a dry wholemeal roll. Chips were dry & cold. Corn on cob overcooked served with no butter. Server thinking its acceptable to keep calling me darling. Spent 20 moins waiting for him to come back so I could pay, ended up going to reception to pay. Really gone downhill
December 2023 by CSB
Popped in here today to grab some lunch, service was slow, but I think this was just due to a lack of staff in fairness, the 3 staff we saw and spoke to were all helpful and polite, just a simple lack of numbers .v. work and costumers. That said once we ordered, the food came quickly, and apart from the chips was hot and fresh. (Chips were awful, cool, and chewy)Price was reasonable, and I think we would consider going back? maybe at a more popular time when there is the staff to support the custom.F&B is located on the 1st floor accessed by the stairs or lift near the view cinema, the entrance is open and easy. Toilets are upstairs and I?m not sure if there is a lift within if you struggle with stairs.Parking: Parking is beneath Gun Wharf Quays in the main car park, normally a vast amount of parking apart from peak times, weekends and Xmas etc.Wheelchair accessibility: Access from the central square near the escalator for VUE, here there is a lift if needed.
November 2023 by Bryan Carter (MaxRealism)
Stopped for a spot of lunch. Plenty of choice for a lunchtime menu. Had a lovely time. Staff were pleasant and friendly. Food was top notch and served hot. Chilled drinks were served with ice.
November 2023 by Robert Emmett
Food was honestly terrible. Havent been to F&B in about 5 years. Ice cream chocolate milkshake tasted not even as good as nesquik... and was too warm to have had ice cream in. I didn't pay for it. Macaroni was so bland, chips were overcooked in a bad way and the diet coke was a coke cocktail... mainly ice. Calzone alright except the chicken was hard, I suspect reheated not going again.We went to 5 guys for milkshakes. All was well.
November 2023 by Lewis Fitzpatrick
Big portions.Service was slow and had to ask 3 times to 3 different people about getting water for our table as the food was taking over 40 mins to arrive.They put my wife and I on this little 2 seater table with the main walk way next to us, with people bassing into us, so we asked to move but was told the bigger tables are for bigger groups and that we can't have it.Overall food great service not to great.
October 2023 by Michaela
This used to be one of my favourite restaurant chains but this time I was left disappointed.Took nearly 20 mins to get 2/3 of our drinks, despite only 3 other tables being occupied when we arrived.The plates etc from the starters were still on the table when the mains were brought out, but even as the mains were put down, the starter plates remained. So we had to push them to one side while we ate.The food was edible but not even close to the standard of the past.The mozzarella sticks were over cooked so there was virtually no cheese left in them. The loaded potato skins were bland. The sweet potato fries were over cooked.The mains were fine, but nothing special.I don?t feel it was worth the £95 it cost for 2 starters, 3 mains, and 3 drinks.Sadly I will not be returning and time soon.
October 2023 by Lucy Griffiths
We came to Frankie and benny?s a few nights ago and we were served by the amazing Jenny! We had amazing food and Jenny made sure that we were looked after! She was so attentive and always came back to check on us every so often to make sure we had everything we needed. We will definitely be back! Well done Jenny!
October 2023 by Peter Burling
Booked online and had a confirmation email but, when we arrived they couldn't find our booking. They did find a table, which wasn't difficult as it wasn't busy. Our server (Isa) was pleasent enough, however the food was a total let down! My meatballs were dry with non existent sauce, my partners ceaser salad with chicken was also dry and tasteless. Don't think we will eat here again!
October 2023 by Steven Prince
haven't been in years because the quality is just... fine. Went for a friend's birthday and not anything specifically awful but nothing was really very good.Almost everyone at my table was missing something or over cooked food etc. No cheeper then anywhere else down gunwharf and not as good as most restaurants down there.
October 2023 by Yilmaz Jones-Mahmut
We visited Gunwharf quay off the recommendation of a friend so I researched the place and found Frankie and benny?s which I was glad to see. Booked a table for me my wife and son. We was served by Jenny who seamlessly made the experience memorable. People like Jenny who are so kind and make experiences easy for family days out need to be more like her. If Jenny can be shown this then our thanks to her for that day.
September 2023 by Jeff Upson
Loved the place and the staff was well friendlyNew review after not visiting for 5 years.The service was still of good quality and the food was perfectly prepared.The staff kept the coke flowing and didn't have to ask for more.The only little thing is the dust on the edge was thick and the cleaners needed to be doing a better job. Our booth was the one behind the entrance counter.
