January 2024 by Michael Willis
New year's day no stock on shelves. And most of that is o.o.d not what I expected from a company that big. Order through just eat expect half your order
January 2024 by Tal
The shop is big and chaotic. I would concur with other reviewers that some staff are quite rude, they need more training or else shouldn't be in customer-facing roles. Customer services has long queues with customers buying huge quantities of scratch cards and cigarettes, so this shouldn't be in the same counter as those wishing to exchange or return items. The car park is a hazardous race track.
December 2023 by Ioan Radulescu
A very good supermarket, we find Romanian food, too. And the prices are good.
December 2023 by jo tinkertaylor
Just phoned asda, the lady on the floor and she ended the call. Then I get a cocktail male, who was extremely patronising and wouldn't let me speak. Asda pharmacy, I have called several times, please answer your phones.
December 2023 by Dani Joseph
I felt compelled to share a disappointing experience I encountered at Asda Portsmouth on the morning of December 22, 2023, around 7:00 AM. After completing my shopping, I patiently awaited approval for my alcohol purchase. During this time, a staff member engaged in a lengthy conversation with another shopper, leaving me unattended for nearly 2 minutes.When I politely requested assistance with an "excuse me," the response was far from courteous. The staff member not only asked me to wait longer but also proceeded to raise their voice, making the experience quite uncomfortable. To add to the frustration, there seemed to be a noticeable contrast in the treatment between myself and other customers. The handling of my alcohol purchase felt unnecessarily prolonged, from hesitating to remove the security string to requesting additional documentation, while simultaneously, native customers experienced a smoother process.I hope this feedback, dated December 22, 2023, at 7:00 AM, serves as a constructive contribution to improving customer service practices at Asda Portsmouth. Fostering an environment of fairness and equality is crucial for the well-being of all patrons.
December 2023 by Lesley Elliott
Just went to pick up my food shopping the staff inside very rude they were sending people to the end of the shop not outside the happy to help jacket wearer telling everyone not my department, after finally going to the outdoor collection point where all the uber eat drivers ect were waiting we gave our name, one poor female staff member doing everything herself and doing a great job, but obviously unorganised inside no system and waiting 20 mins in the cold ,I want to praise the lady bringing it all out but the system awful, look at tessco click & collect and learn
December 2023 by Curtis Martin
Losing a lot of respect for Asda, it's getting worse every month, I don't bother shopping there anymore
December 2023 by Rosie Johnson
Shout out to Aaron in the car park. Helped load my bags and opened the car door for me. Service with a smile. Thankyou
December 2023 by Jelena Fedosejeva
We visited this store evening time and weren't happy about our shopping, because almost all stuff was upside down on shelves and nobody fixed it
December 2023 by Unidentified Mineral
Big store and lovely staff. Bakery let me down was expecting more, more than half stuff is frozen and brought it with not appealing ingredients. They make loaf cakes and pancakes in place.
December 2023 by Brett Swanson
It's my local supermarket so I visit frequently, products are decent for the most part. Meat products could be better, gone a bit downhill of late. Staff are all lovely.
December 2023 by Kristine Bulghadaryan Axiopoulou
The worst customer service ever. The ladies in self service part are so rude. You have to chase them to have a carry bag because they are having all this bags with them. ( what a stupid policy to keep the carry bags on them).I?ve been there today and the lady who got the bags ignored me and was very rude. All the workers looked very tired and unhappy.
December 2023 by Kevin Smith
Dont use this Asda very much these days. Mainly owing to the queues at checkout. Yesterday was a prime example! Asda was packed mid morning and getting through the check out was torture!! Seemed to take hours. Traveltor was broken too. This caused problems getting round to top of store. Not the best experience going there.
November 2023 by Jane
Why can they not have more traditional manned check outs open. Ques are very long to use one of the few open. I had to use the self service today. I had a voucher and it wouldn't accept it so I had to ask for help but only one lady helping and it was very busy so I had to wait ages. Seems to be like this every time I go in so if it doesn't improve I'm changing where I shop.
October 2023 by Reuban Uddin
One cashier on the Saturday.. most stock I had to get from the top storage shelf myself as noone was putting stock out. Good car park