January 2024 by N B1236
Good to have a branch open. Staff extremely helpful and wasn?t waiting long with a few cashiers open
June 2023 by Mitzi Butler
Good visit. Staff extremely helpful. No que. So lucky to still have it in Newmilns
May 2023 by Glynn Purkiss
Another bad service from them. I only want a pin number reminder and I have to wait until next Friday at the earliest. Terrible service. Must change at some point
April 2022 by Samantha Cox
Really helpful and polite staff, great products and conveniently located.
January 2022 by SPM Steve
Have been a customer for many years and the staff have always been friendly, helpful and knowledgeable. Branch is conveniently located and well presented.Others have commented negatively with regards to long waits to be served - yes, if you time your visit for a busy period (first thing, lunchtime etc) then there can be a 5/10min wait, but on the other hand many times mid mornings, I've been able to go straight to a cashier or be next-but-one in the queue. Its a small branch with only 3 cashier spaces, of which 1 is currently unused to comply with distancing guidelines - not something that's easily changed.
September 2021 by christina molyneux
They do not deserve one star but no choice to put zero.
July 2021 by Samantha jane Bates
So annoyed I wanted to visit this branch today as I'm a customer off nationwide since I was 18 the queues were horrendous and just were not going down on both ocassions I tried to get into the branch I gave up !!. Something needs to be done to rectify this problem no other branches are like this !!!. Yes there are queues at all branches but they do go down and you don't have to wait however yours don't .I have moved here from daventry northants and my local branch was fantastic but so far I'm not impressed with this branch !!!
July 2021 by 000
Absolutely useless the queue for going inside the bank is apporling especially for older people at least have some chairs so people can sit down waiting outside standing up for old people is not pleasant for them and also why don't the people working behind the counter give statements.
April 2020 by JohnD-2544
Visited Branch this A.M. to pay in 5 Cheques- no cash involved.6 or 7 people queuing outside of this small Unit and so anticipated waiting some time before banking cheques that were urgently needed to restore funds.A member of staff spoke to everyone in the queue and when I explained what I wanted, immediately directed me to the outside till and talked me through the system. I never knew such tills could provide that service, so thank you to the member of staff for showing such initiative not only to speak to the customers but provide help to keep the queue moving.Well done.
February 2019 by dave hart
Not enough people behind counter customers waiting a long time
September 2018 by Rob Wills
A bit in-between size-wise
February 2018 by SilverCanvas88-1
We have found this branch to be very helpful. We are sorting out an estate and needed information to have cash assets to be transferred from Sweden. The service was very professional and helpful.
August 2017 by Peter Clode
A bit big.
December 2016 by Mariana Carr
A bit small
