November 2023 by Lady Staig ?Viviarno? Staig
This pharmacy is brilliant!Very polite, helpful & efficient.They have delivered to me at 6.30pm, on their way home a few times. I recommend them to everyone.
August 2023 by John Agass
polite, helpful friendly people
July 2023 by Ewen Barnes
Always very helpful, pleasant and professional. Better than most pharmacies.
July 2021 by Janet Giles
All staff so pleasant and helpful. Having a text when the prescription is ready is a brilliant idea. ?
July 2021 by James White
The worst pharmacy I have ever dealt with
July 2021 by Harry Curtis
Always quick and very helpful
August 2018 by Alison Bonfield
Thank you so much to the very helpful staff and delivery driver at this pharmacy who went out of their way to get essential medicines to my elderly mother who was visiting the area and had run out of medication for her epilepsy. It was such a relief to know the medicines could be delivered especially as it was not an easy location to find. I would highly recommend this pharmacy.
June 2018 by Elizabeth Whittaker
Poor pharmacy, prescriptions ordered up to a week in advance never ready, or items missed off. I've never used such an incompetent pharmacy and in future my prescription request will be sent elsewhere.
September 2017 by Burl Solomons
This is a well stocked little chemist that so far has always had what I needed when I needed it.
July 2017 by margaret chase
I've neber had a problemishes with this pharmacy. The lady from Essex usually serves me. She is extremely polite and remembers you. Also I have had to speak with the chemist and they have always been very helpful. I'm really surprised at the negative comments.
February 2017 by jan turner
Rude staff who dont seem to enjoy their job and certainly dont have customer service skills, both on the phone and in store. No one answering phone when trying to get through. Not been with them very long but an overall negative experience. Certainly wont recommend them. Sad for the one staff member ( dont kbow her name) who is competent and caring
January 2017 by Jo Collins
As a local resident , I would love to understand what is happening to this branch of the well known pharmaceutical chain !! Over the last 4-6 months it has degenerated into chaos - other than I member of staff ( Ruth ) no one else appears to have any insight or interest as to what is going on .. Apart from Ruth , the majority of the staff are sadly lacking in any form of customer care .. There are often up to 4 staff behind the counters who appear to disregard the queues of people waiting to be served - prescriptions are often delayed or mislaid in the chaos of their in house storage system
The branch used to have a permanent on site pharmacist - now this is constantly changing and no one appears to be leading or managing the team effectively ..
I would suggest a senior manager from the organisation visits the pharmacy " incognito " for a couple of times to see for themselves what is happening and then perhaps begin to resolve .. This is a key site for local residents and should be a relatively simple issue to resolve
I would also suggest that Ruth is recognised for her efforts - I feel that if she was to leave then this would be an " unworkable " site !! I have often seen her try to enter into discussions to try and resolve a customers Querie , with other members of the team who either disregard her or are blatantly rude to her within earshot of the rest of the premises ... Perhaps she should be given the authority ( manager ??) to manage such staff effectively
