December 2024 by Carbon Hard
I have just had a similar experience. Maybe with the same very rude sales woman. She refused to run your own promotional £ 5 discount voucher (when spending £ 20 or more on selected Healthcare) through for nicotine replacement therapy which I have been using for many months in the past with no issue what so ever.
Now all of a sudden she has taken it upon herself to say it does not apply for this product!!! She could do with some serious training. I have used this store regularly for the last 15 years. Not any more I?m afraid. Very disappointed. Funny this same voucher for the same product works perfectly at Boots in Lymington, Southampton, just 4 days ago, Castle Point Bournemouth and everywhere else ive used it in the past!
Just an update. I?ve had to purchase the product with voucher from Bransgore store. Voucher was fine (the very same voucher mentioned above). I don?t understand some people!
November 2024 by Courtney 476
Went in today for a few bits, one being a razer, stupidly forgetting my ID. Didn?t catch the name however the lady who served me had glasses and gingerish hair in a ponytail. AFTER she scanned the razer and put it in the bag, she then asked if I was over 25, I said I was however forgot to bring my ID with me so I said it was fine and to take it off the transaction. That must?ve sparked something in her because all I got after that was her shaking her head and huffing and puffing at me and it was just down right rude. I then gave her the money to pay, she huffed and shook her head again, slammed my change on the till with my receipt and slid it towards me. I understand it was my fault I should?ve remembered my ID but I think some more training on challenge 25 needs to be done, ask for the ID before you scan the product through, and probably more training on people skills, I work in retail myself and I wouldn?t dream of standing there shaking and huffing and puffing, completely uncalled for
July 2024 by Jackie Tarlton
New Milton
I wanted to compliment Charlie an assistant on the till for her help yesterday when I was trying to recycle it seemed to become troublesome and Charlie tried to help we later found out the internet was down. Thank you Charlie for your patience and help.
June 2024 by Nick P
Went for an eye test and glasses. Fantastic service. The team comprising Alice, Roney, Ann & Dean were excellent, efficient, friendly whilst being totally professional. Would definitely recommend without hesitation.
April 2024 by David Wall
Big store and easy to find
February 2024 by richard clemo
Tried to call the pharmacy on four different occasions. At 1515 . PmLittle point in including the phone number if nobody is interested in answering, gave up after 6 try?s.Poor service.
February 2024 by Marc Prior
Appalling Pharmacy. 4 times now they have failed to re-order my medication, leading to me running out twice and having to get emergency appointments. They then blamed it on the surgery who confirmed they had not recieved requests.I started ordering myself an worked perfectly. Tried to pick up my prescription on my lunch break only to find they had sent the whole pharmacy team on lunch at the same time during what would be the average customers lunch break. Went back today to get it at around 2, avoiding their little party lunch break to find the shop shut due to unforeseen circumstances.An absolute joke of a place that vulnerable people rely on. I will never use them again. 1 star seems generous to these clowns.
October 2023 by Tim Clark
Came away on holiday from Yorkshire without methotrexate that I take once weekly. Contacted Boots pharmacy who advised me how to proceed. Contacted NHS 111 online. Arrived at the pharmacy to collect an emergency prescription an hour or so later. The staff were very helpful. And in response to my circumstances prescribed an additional week?s dosage, meaning that I can continue my holiday, without the need to spend inordinate amounts of time on the phone, explaining & ordering a new prescription from my local GP back home. Well done. And thank you
March 2023 by Nigel Lee
I went there to get a "pharmacy" only product, chlorplenical eye drops. Not for myself but a relative who regularly gets eye infections and knows what she needs and has always had chlorplenical eye drops. The pharmacist at boots was obstructive and demanded to either see the eye or a photograph of the eye. How ridiculous!! The government encourages one to use pharmacies, but then you get obstructive staff like this.
March 2023 by Mike Elliott
I phoned this store (New Milton) several times this morning. The response was an automatic recording giving me two options 1) for pharmacy & 2) for anything else. No one responds after waiting a few minutes and then the line is cut. This is poor service. I will not want to deal with this store again for collections
December 2022 by Kirsty Herbert
Thank you to member of staff Hayley who is always lovely and very helpful. Went in there today with tonsillitis and she was very kind.
October 2022 by Richard Senior
Purchased some new sunglasses with the assistance of Lewis. Very professional, courteous and helpful. Will definitely be going back ??
October 2022 by Michael Cross
I get my prescription here.Alway friendly and helpful.
August 2022 by Simon Venn
Bad service was completely ignored at the perfume section
July 2022 by Peter May
I was quite surprised to find some of the men's items were cheaper, than other nearby shops, like for like
