June 2024 by Paula Scott
Food very disappointing, I can only describe as a ding ding meal , food not freshly cooked .
June 2024 by Gary Gaz
Where do I start! First off do not come here for food. Ordered food and drinks for me and my partner and were sat waiting for over 90 minutes and received nothing. As I went to complain the waiter was just delivering 1 of the 3 starters we had ordered so I decided to wait for the rest of the food, but anther 20 minutes went by and still nothing only the one starter on the table. I?ve now gone back to complain again and i was waiting at the bar for another 15 minutes as there was no workers around. By this time some more food had been delivered to the table but! the chicken was raw and the batter fish looked like it had been left out for days. Still waiting for the starters and side but as you can probably guess, nothing more arrives. At this point I just wanted a refund we hadn?t eating anything and was extremely disappointed. Raw chicken 90 minutes wait and still hadn?t received starters. They wasn?t even busy and the man I was dealing was clearly intoxicated. We drove 40 minutes (80minutes round trip) to eat here as it used to be such a good pub for food. It?s such a shame it?s gone downhill this fast, there has clearly been a change in management. I had to edit an old 5 star review to leave this review. Would give 0 stars if it was possible. 3 hours of my time wasted and still not sure what?s happening about my refund. If anyone of the higher management would like to contact me to resolve this horrible experience we received then please do. Left my name and number at the bar
June 2024 by bethany Sunshine
The worst food experience I?ve ever had. Dunno what?s happened to this place! Been here in the past and it was great but recent reviews are right- after 1 and a half hours 2/3 starters arrived , mains never arrived, no drinks arrived, had to go inside and ask for them after 70 minutes- had to get a refund in the end as it was nearing 9pm at night- but they still charged for the 2 cokes and 1 starter we ate- very kind of them. no apology. About 3 family?s in the whole place so no idea why it took so long. Insanely bad ? off to get a take away now at 9pm. Travelled 45 minutes to get here aswell! Deleted my previous 5 star review for this cos honestly the worst experience ever. READ RECENT REVIEWS PEOPLE!!!
June 2024 by paddy sears
Slow service, forgotten orders and missing items from both our plates. Quality wasn't great - fried egg was half cooked! The "dog friendly" extended to a couple of beds and an empty jar of treats. Nothing to recommend the place.
June 2024 by Caroline Dodgson
Lovely pub but the food was awful perhaps it was an off day in the kitchen as we have eaten there before and had a lovely meal? everything came out seemingly deep fried to the point it was almost inedible! We had calamari as part of a sharing platter that could have been mistaken for crackling and the chicken was no better ? would be ashamed to serve it if it were my pub.
June 2024 by Debbie Podjacki
Having had a poor experience at The Swan in March we had been given a £40 voucher and decided to book for lunch today. We were shown to our table which was tightly jammed into a corner with litte room, made worse by the proximity of the adjacent table, which had a party of 6 already seated. We asked to move for our sake and the other party's sake, and were told that as it wasn't busy we could sit anywhere. So we chose a table in the bar area and there we sat...and sat...and sat. The pub was not particularly busy - only 4 or 5 of the tables were occupied but no one came to take either a food or drink order so, eventually, I went to the bar to place our order, only to be told there was a 45 minute wait for food. While waiting for our food we noted 4 families come and go having been pointedly told there was an hours' wait for food. A family at another table complained that they'd been waiting half an hour for their food and were told their food would be another 20 minutes but they could have free drinks. Weirdly, our food arrived 20 minutes after ordering but none of it was as advertised on the menu - I chose the Crispy coated buttermilk-style burger layered with Violife cheese, Asian style slaw and a Sriracha glazed mushroom and fries. I'd already been advised it would be a soya burger, which was fine, but it arrived in a bun with a piece of iceberg lettuce, topped with a slice of Violife cheese, together with a handful of fries, served on a small side plate - no slaw or mushroom. Contrary to the unreasonable delay in getting our food, a member of staff came and wordlessly cleared our table as I was chewing the last mouthful. He didn't ask if we'd finished, or whether we wanted dessert. We will never visit this pub again.
June 2024 by Alex Sears
So disappointing.Pub was almost empty when we arrived at 5:30 but we checked if we were ok to order food as a number of tables were reserved. Barman said ok so we found a table which was grubby. Noone came to clean the table, or checked we had menus, cutlery etc or to take an order so we used the app.On the menu the vegan burger was described as 'buttermilk' style (faux chicken) served with grilled mushroom, sriracha, slaw & side salad. According to the app there were no buttermilk burger patties so I chose the soya option, and I substitutued the side salad for chunky chips. When my food arrived I had a burger with a slice of vegan cheese, ketchup, mustard and a bit of soggy lettuce (none of which was on the menu or listed in the app), about 6 chips and nothing else.My husband ordered the gammon which came without the pineapple promised on the menu, and with an uncooked egg (well, the dog enjoyed that!). The food was fine, but neither of us got the meal we expected. We also had to wait over 45 minutes for it, despite seeing 2 other couples who'd come in after we'd ordered being served first. On questioning a passing member of staff after about 30 mins (during which time noone else had acknowledged us, cleaned the table or brought cutlery) we were told "it's just being plated" which I can only assume was an outright lie because when our (incorrect) meals finally arrived after another 15-20 mins they were piping hot.Oh, and our dog didn't think the empty dog biscuit jar on the bar was very friendly!
June 2024 by oscar eva-reynolds
Should have walked back out when we arrived and there was no one here, on a Saturday evening in June. Menu makes the food sound lovely but it was anything but. Even got the drinks order wrong followed by no apology. They did refund one of the meals so that deserves a star. Definitely avoid!
June 2024 by Jess Hill
1 hour wait so ridiculous had to go ask were our food is and then said an hour didn't tell us when we are getting our food just bad we were contemplating about leaving food was OK.
May 2024 by Thomas Huckle
My partner and I walked in at 6:30pm on a Tuesday evening and asked for a table for 3 and were told they don?t take walk ins and the kitchen is closing soon so we wouldn?t be able to order food. It?s such a shame because we were both very keen to try the menu. When we walked in there was only 2 or 3 tables seated. Very disappointed!
May 2024 by jennypearceUK
Visted with friends for midweek lunch. Delicious meal and great staff. Good prices too with lunch offers. Would highly recommend you visit.
May 2024 by Sarah-Jane S
We went here as a family of 4 for lunch arriving at 1pmish. The pub was not that busy, maybe a handful of tables occupied. We were told it was a 45 minute wait for food?not a problem. I tried to order several things from the menu but was told fish, steak, calamari were all unavailable due to a delivery problem. I ordered, sat down and waited. After a while we went to buy some crisps but again, they?d run out of most flavours of crisps. After waiting nearly 1 hour 20 minutes for our food to arrive, I queried what was happening with the food order as had 2 hungry children to be told there were still a couple of people in front of us and to be told it would be at least another 5-10 minutes and I?d only been waiting an hour! There were only 4-5 tables of people eating so I said you?re not even that busy! I was told it was due to staff shortages and various other things going on behind the scenes. I cancelled the order but was given no apology for the wait. No complimentary drinks nothing. In fact, the lady didn?t really seem at all bothered that I was complaining! Such a shame as it could be as it used to be a great pub! Would not visit again
May 2024 by John B
We had Sunday lunch here .We waited one hour for the food with no apology for the delay .Others were also complaining at the very slow service .The food was overcooked and dry . Would not recommend his restaurant given price and service .
May 2024 by Jamie Smith
Great food and great views and dog friendly ??
May 2024 by India M
Me and my partner came to the Swan for a Sunday roast. We ordered our food after finding out that there wasn?t much of the menu available of which we then waited an hour for the food to eventually turn up, when it did turn up the quality of food was really not there at all. I would maybe have a little understanding if it was really busy but it wasn?t. Unfortunately wont be returning or recommending.
