August 2025 by Liz Hart
Incredibly helpful member of staff - really took her time to find the right fit for my children's school shoes.
August 2025 by Courtney Leigh
I am writing to formally raise a complaint regarding an upsetting experience I had today while visiting your Clark?s Lymington branch with my two children to be fitted for school shoes.
Firstly, I would like to commend Scarlett, who served us. She was absolutely fantastic ? attentive to both my children, patient, and extremely understanding and supportive of my son?s additional needs. She communicated with him wonderfully and made what is usually a very stressful experience for me much more positive.
Unfortunately, our visit was then overshadowed by the behaviour of the store manager, Rachel Long. While my daughter was being fitted, my son (who has diagnosed ASD and ADHD, along with severe sensory needs) began moving the small leather stools where we were sitting. Two other members of staff had previously reassured me that this was not a problem, as no other customers were nearby, and my son was calm and content.
Without warning, Rachel came out abruptly from the back of the store and very sharply told my son ?no, no, get off,? while moving the stools back. Her tone was abrupt and dismissive, and it was very clear from the situation ? and from what had already been explained ? that my son has additional needs. I fully understand the importance of health and safety policies, but in this instance, there was no risk to him or anyone else and the situation was being calmly managed.
The way Rachel spoke to both my son and myself was unnecessary, rude, and extremely upsetting. It showed a complete lack of understanding of how to appropriately engage with children with additional needs, and certainly fell short of the standard of professionalism and compassion I would expect from a manager.
I am making this complaint not only because of how poorly we were treated, but because I strongly believe staff in management positions ? especially in a family-focused store such as Clark?s ? should receive training on how to appropriately and kindly interact with SEN children and their families. No parent should feel judged or spoken down to when simply trying to buy shoes for their children.
I hope this feedback will be taken seriously and addressed at the appropriate level, as today?s experience has left me reluctant to return to this store.
I look forward to hearing how this matter will be handled.
June 2025 by David elkins
Rarely open on time, no sign on window to say otherwise. Waited 10 minutes past opening time outside. Gone elsewhere, waste of time
May 2025 by Orange Olives
Sally could not have been more helpful and patient. Excellent service and went the extra mile and polished my new trainers with the purchased conditioning balm.
Thank you for your attentive service
May 2025 by Zoie Bryan
Fantastic! I have previously had a bad experience in Clarks in Southampton so have been avoiding going back but this store have changed my opinion and I will definitely be returning. We were served by Sally, who was wonderful, patient, attentive and clearly had great knowledge to support us to find the best shoes for my son. My son has additional needs and may never walk but needs shoes for his standing frame to protect his feet on the plates. Sally listened and supported us whilst never saying that he had to be walking independently to have shoes - something we'd been told repeatedly in Clarks in Southampton despite trying to explain the situation. Sally helped us find a much more supportive shoe for my son compared to his old ones. I couldn't be happier with the service we received today and would highly recommend the store and it's wonderful staff - particularly Sally!
Thank you so much!
April 2025 by Guinevere
Came in at 5 mins to closing in a panic as had missed opening hours at the cobblers, who had my only boots for a trip away. Andrew literally went above and beyond to find me something? finding every boot in the store room in my size? and like Cinderella, the shoe fit and I went to the ball! (And walked round Dublin for two days in new boots that fit like a glove). Thank you Andrew, you really went the extra mile. Great shop, lovely staff, been shopping here since I was a child. Nothing like Clark?s quality back then, and still now. Happy customer!
January 2025 by Teddy tait ballad 23
A really rude staff with blonde hair had a go at a customer and it made me and another member of my party feel incredibly uncomfortable.
January 2024 by Kerry Gbasai
MISERABLE shop assistants. Looked at me as though the customers were an inconvenience. And they wonder why people prefer online shopping.
October 2023 by rach youtube
Went in to return a pair of boots I bought 2 days ago - was a fairly straightforward exchange, however one of the staff members at the desk (she was training a younger lady to take a refund) had an almost irritated and dismissive look and demeanour towards me/paying customer. What happened to a ?friendly? returns procedure offered by Clark?s?
July 2022 by KERRY DARBISHIRE
Closed for lunch due to staff shortage. Unlocked the doors 10 minutes later than stated dudnt even open the door to waiting customers or greet themWould not measure my grandson's feet as he had no socks on refused to use the popsocks given to adults despite a customer saying her son was given them last weekThe young lady was rude and unhelpfulI subsequently purchased 2 pairs of shoes at another shop
April 2022 by Jason Moores
Easy purchase , knew what I wanted so no trouble for the lady who served me . Nice lady and very pleasant .
April 2022 by S. Ingrem
Great place . Caring staff .nothing to much trouble . Can always find what I'm looking for. The staff knowledge is incredible they care about their customers. And that is a plus in this Day . One to one service. We'll done
March 2022 by Judy Peter
Very helpful staff.
January 2022 by Chelsea Allen
Excellent customer service and excellent shoes.
September 2021 by Lou Lou
Awful, awful, awful - avoid?.terrible customer service. My son and I visited the Lymington shop today to get feet measured for new school shoes. Fairly busy but no greeting or acknowledgment from any of the staff who all looked thoroughly miserable and unhappy. Snappy assistant just complained how busy they were and walked off when we approached for help?we subsequently left. I appreciate it?s a busy time but hardly unusual and that is their job! Clarks shoe shop was always a ?go to? shop for service and quality but the last couple of experiences have been far from that. We will not be visiting or recommending anymore - very disappointing
