October 2023 by Tina Lever
We have used this cattery for years but we were not happy this time! We went to pick our Poppy up 5 days earlier, took her home to find the next day she was sneezing, had runny eyes and no energy, so glad we picked her up earlier! We took her to the vets and they said her chest/lungs etc were fine, they gave her some metacam but she still isn't right. Wouldn't use this cattery again!
September 2023 by Mandy
I collected my cat after a week, and was horrified at his condition. I took him directly from the cattery to the vet, where it was confirmed he had an upper respiratory infection (coughing, sneezing, weeping eyes and difficulty breathing through a blocked nose.) He also had a massive infected abscess on his shoulder which was weeping copiously from a wound he must have received before going. He must have been in pain and limping, to say nothing of the sound of coughing and laboured breathing, yet I was told he was fine, eating well. The vet found he had a temperature and was dehydrated and had lost a kilo in weight since he was last weighed. She administered antibiotics and steroid injections, and shaved and washed out the abscess. His coat is matted and dirty. I have contacted the cattery and expected a speedy response, yet none has been forthcoming.I think this place has changed enormously since I first started to use it. Years ago it was open and easy to see the pens, but now there is a small office where you have to drop off and collect. The sound of wailing cats comes through the door. I would advise anyone to be very, very careful before booking, and note that the majority of the good reviews seem to come from some time ago.
August 2023 by Vanessa Blunden
I won?t be using this cattery again, I took my cat (she was in perfect health when dropped off) in and I asked to see her into her pen, I was told that I would not be able to as they were in the process of cleaning.. the cats that were already there were yowling loudly and the place smelt dirty. When I picked my cat up a week later I was handed the basket with my cat in and I left, when I got home I realised that my cats front paws were without fur, no one at the cattery told me about this when I picked her up. I find this all a big shame as they used to be very open planned in their layout of the cattery, it was fresh, clean and you could see all the cats in their pens, now you don?t get any further than the office.
August 2023 by Tara Lawrence
Booked this under the impression that they were a budget, but premier, cattery. They are nothing of the sort - tiny cages with ?exercise runs? barely a squared metre, hard flooring, no beds or scratching posts and no stimulation of any kind!On arrival the office area smelt of dirty cat litter, staff member was friendly but handled paperwork while still wearing the gloves used to clean out cats. I wasn?t allowed to see where they were staying and felt I wasn?t welcome to discuss them at all, no reassurances about being able to check in on them etc or that they would have a good time. When I left, the lady took them into the back where there were many cats yowling.We were charged for 8 days despite only being there 7, and weren?t allowed to collect them in the afternoon when we came back early. No phone number given to contact them out of office hours in an emergency, and despite living ?on site? there weren?t people there during the day.We won?t be using these ever again, it would have been cheaper and more stimulating to have someone come to our home each day instead!! Cats both took a while to settle once home and were very upset on the journey back.
July 2023 by P & M Tilbury
Outstanding cattery we have used them many times
June 2022 by Lesley Galvanoni
Have used Just Cats on many occasions and have been extremely happy with the service they provide.I have 3 pedigree cats, 2 of my 3 cats are on a fair amount medication and also veterinary diets. Angela and her team did a superb job and would recommend this cattery, especially if your cats need medication daily, you can relax knowing they are in professional hand.
June 2022 by Gary Lloyd
Absolutely love this cattery. Have been coming back for 10+years with all our cats. The only cattery I trust with my fur babies. I love that the owner is so passionate about care for peoples babies and that they get a good fuss when they?re cleaned out, the owners passion is reflected in her staff too and nothing is too much trouble. ?
June 2022 by Miki Jackson
Having used Just cats for May years with my dear old girls? I can honestly say they are the best around? very welcoming staff and Angela the owner will stop at nothing to accommodate their needs? I will and have recommended Just cats to all my friends and family??
May 2022 by Gary Hiller
Friendly ,caring cattery and the owner allowed us to collect our cat on a Day that she would not have been opened to help us out.
March 2022 by Julia Simpson
Having been recommended by friends, we left our cat Archie in what we thought were, capable hands. I requested to go into the back where the cats were kept but was initially told I could not enter the room. Having insisted and to my sadness I heard a lot of cats sounding very distressed. I went further into the room and realised all the litter trays were full with hardly any litter being used. We provided Archie?s bowls but they had not been used and the bowls used were empty. This was definitely not the warm welcoming surroundings we were led to believe. Archie seemed distressed, not his confident usual happy self, and thank goodness he?s so delighted to be back home again. This was our first time using a cattery and we will not be back again.
September 2021 by Carol Shotter
My cat was well looked after and very friendly staff
August 2021 by Tess Mouland
Excellent value for money. Lovely welcome. My cat has never had any problems there that he has told me about....
March 2021 by Jacqueline Burrell
My Bebe the Persian cat has been going here for years. Angela and staff are super..facilities are just purrrfect....
January 2021 by Ian Robertson
Very friendly cattery
January 2021 by Carol Knapp
My mothers cat was very well looked after for 4 weeks. Thank you Just Cats.
