September 2023 by nickbarber72
This is written with a slant of it being a golf weekend. Good: Great golf course and greens for this time of year we?re excellent. Breakfast good and lots of choices. Carvery on par with what I would expect. Beds and rooms very comfortable. Big venue with various options to drink including a sports bar open until 12pm. Opportunities to improve: Service is slow, particularly on food. Food took way too long before our tee time. There was a slight mix up on times but due to the food taking over 1 hour it meant that 12 of 18 still had food to come out and some had to leave it, with 15 mins before tee time. Starter at tee box was extremely difficult and didn?t give a great impression of this place. We are a fairly easy going group, but it is the worst treatment I?ve had at any golf resort and we?ve been doing this for 20 years. Before you start speaking to people the way he did I would kindly suggest that you actually find out what issue compounded the problem and perhaps sort out your operations in other areas and communicate between departments. The people in the halfway hut were very friendly and also in the pro shop.
September 2023 by Starvinghound
The hotel room was clean and comfortable. Unfortunately the dining experience was terrible. One party of 35 men and two other large male parties ruined everbody?s enjoyment by shouting, screaming and laughing so loudly we could not hear ourselves speak. The waitresses asked them to quieten down but they ignored her. Jordan was very helpful but we suffered two out of three evenings. Where were the male managers who should have addressed the situation? Nowhere within sight! The menu was the same every evening without change - unexciting and a boringly repetative with vegetables that were not even worthy of a school lunch. There was no Wi-Fi in the bedroom for our four day stay. A long and interesting golf course that required buggy hire at £40 per buggy, as we were allocated late tee times, in order for us to return to the clubhouse for the evening meal at 19.00. This is a male orientated resort and as such I cannot recommend it to families, ladies or couples.
September 2023 by 853Jasper29
We've been coming to Old Thorns for years now...this was probably our 10th stay. It's gradually been getting worse and this weekend was no exception. Upon arriving at our room we were happy with it, clean, tidy and a nice room until we looked out of the window and discovered a big pile of sick all over the floor directly underneath our window with wasps all swarming around over it. We went to reception to inform them of the same but unfortunately nothing was done and the lovely pile was still there when we left on Sunday morning! We went to the old school disco night, had a nice table of people we'd not met until that night but the staff were not great, not friendly at all. The starter arrived which was soup...looked like they'd not cooked enough for the amount of people who were there as all of our bowls around our table were only just a quarter to a half full. Main course was mediocre. Anyway, went to bed...all fine...until we woken up by a load of shouting, really loud talking and very drunk people making so much noise. This went on for I don't even know how long...at least an hour, my clock was saying 3.30am!! Both me and my friend thought there was zero point in phoning reception about this as considering nothing had been done about the pile of sick we were pretty sure that nothing would be done about the noise that was going on. It honestly felt like we were at a Butlins adults weekend...which don't get me wrong, we love...but not when we're at what was meant to be a nice spa weekend! Sadly we will not be returning to Old Thorns. It's such a shame as this was always such a nice place to go to but unfortunately it's just got too big with too much going on.
September 2023 by bexandsi
Where do I start. Food from the evening to the breakfast was at such a low standard that I honestly thought I was back at school. There clearly is no chef. The Calvary meat was dry, the veg were either undercooked or over cooked. The potatoes were barely edible. The food had zero seasoning. The breakfast was better. The room was clean and nice so no problem and the gold was a great course. The staff member who was the Starter, was possibly the rudest person I have ever know. Everyone was a guest and as such should be treated with respect. Threatening the groups before they play is just unacceptable. We had a night ? back to school? night and the food was back to school with most of our plates and people plates on other tables being left. The senior management need to take a good look at themselves and they need to alter the structure because it just does not work hence the 3.5% rating. It has the potential to be incredible as the facilities are there. Going cheap on the food and staff that are rude and clearly untrained is not the way to be.
September 2023 by U5130ZPchristineg
Great place for a group golf break. 11 ladies for 2 nights 3 rounds of golf, great value. The facilities are excellent with lovely pool and gym. The resort is very spacious so you can always find a quiet corner if the Sport bar is not your thing. The staff are very professional and friendly. Everyone we came into contact with had a smile on their face. The course is great and when we visited in September was in great condition considering the amount of traffic it gets, especially the greens. Unfortunately we had bad weather our first round which got curtailed by thunder and lightening but next day on email was a complimentary round to replace it. We will definitely return.
September 2023 by Q8915MBcarolinen
This hotel has it all. Great spa, great facilities, beautiful surroundings, helpful staff and proper home from home comfortable rooms. We stayed in the penthouse apartment and will definitely be returning. We are not golfers we just wanted a family (all adults) spa weekend and we were all impressed with this place. Our apartment overlooked the golf course which provided a picturesque view everyday and seeing the golfers enjoying the course entertained us greatly I wish we knew about this hotel years ago as it is exactly what we as a family look for in accommodation and facilities. I?m also going to return with my group of girl friends for a spa get away as I?d also like to experience their tribute events as the function/entertainment areas look stunning. It is not offer that you can find relaxing spa, good food and entertainment all located on one site. I?m looking forward to returning.
September 2023 by P7940PTbobm
Nice relaxing stay in lovely hotel. Only downside, given a room (quiet one requested on arrival), but woken up 8.00 & earlier by digger & dump truck doing work, I think to tennis court! Spoke to reception & to give them their due, was offered another but too much hassle to pack everything up again & move. Restaurant very nice but a lot of golf groups in which made it very noisy trying to have a nice relaxing meal. The staff did their best & moved us though. Food was very nice & they assisted with my dietary issues. A shame about these issues, but a nice stay. Perhaps a complimentary bottle of wine would have been nice for the inconvenience as I mentioned I was celebrating a birthday.
September 2023 by Flyer40198942807
This hotel is stunning. Nothing is too much trouble for the staff, the event included dinner which was delicious ( only down side was I don't like chocolate orange and unfortunately wasn't an alternative). The room was everything you require for a relaxing stay. Spotlessly clean and well stocked with tea coffee etc. Breakfast was amazing!!! Never stayed here before, but I've already recommended it to family members and myself and my husband will definitely be staying again
September 2023 by Roseanne1
We went for a friend?s 60th birthday. We had a lovely time. Stayed in an apartment overlooking the golf course.. great view. Lovely big comfy apartment which was spotless. We had dinner in the evening and the choice was excellent. Service was brilliant and partly thanks to our waiter Michael. He was so attentive and friendly. We went back for breakfast and it was lovely to have Michael greet us with his friendly smile. Great breakfast choice. Absolutely fab weekend?will be back .
September 2022 by Sarah A
I emailed to make sure they had my booking as I hadn't booked direct and I didn't want any problems as it was my anniversary, and when we went to the room they had decorated the bed and it looked beautiful. A lovely surprise. Every staff member was polite and friendly, food was lovely, set in beautiful surroundings and the facilities were fantastic. The only downside was the pool was closed until 6pm when we arrived. Next time would like to take advantage of a spa treatment as we'd left it too late.
