February 2024 by Dave Freeman
So, you have got a high interest rate on your Easy Access Cash ISA. However in applying online, you are unable to identify me...I must be amounst the easiest of people to identify, never had an issue at all. THEN, you require me to send in a HARD COPY of my back statement within 7 days or my application will be cancelled.Honesty!? This is how we were doing this in the 1990's have you not evolved at all?? It absolutely is not a legal requirement to have paper! Ever heard of Adobe?????!! Dear Lord. You offer a good rate but I have absolutely no confidence in your competence and credibility if this is how you operate! Now looking for an other option avoiding a business that must also be using a abacus for their cheques & balances.... WAKE UP!
February 2024 by H B
Relating to this branch:You have to knock the door to get in, and it is locked behind you.You are then sat in the front by the windows. There are four seats with people working there but you don't get taken to them. You are left sat at a coffee table fiddling around for paperwork, sometimes for matters you'd rather deal with in private.The KRBS website says there is a private area here - I couldn't see it and was not shown to it.I don't think I saw a single smile from anyone in here while I was being dealt with.As for the company itself, no longer a building society but a trading name of One Savings Bank. Difficult to talk to on the phone because of the "language and accent barrier". Issues with closing an account; a pity as the products and rates are usually fairly good.
January 2023 by ricardo lorenzo
Very bad customer service. U will never save there again...
September 2021 by Sally Summers
We use the online service, easy to use and a decent interest amount (though it has decreased by half since we opened)
March 2021 by Rihana Kouser
Disgusting customer service. I?m not impressed at all. Do not recommend!
